SUMMARY

Critical thinker with comprehensive Administrative Assistant experience and proven results of project completion: confident customer rapport builder, effective in building productive working relationships based on approachability, professionalism and trust. Discerning communicator, and detailed oriented.

SKILLS

Microsoft Office

Time Management Skills

Quick Learner

Confidentiality

Analyze/Evaluate Data Accurately

Answer Phones

Problem Solving

Scheduling & Calendar Management

Prepare Reports

EXPERIENCE

Volunteer Non-Profit in California and Michigan 09/2008 – Present

Helping individuals suffering from alcoholism discover freedom and hope through the 12 Steps of recovery.

Woman’s Program Lead and Volunteer Turlock Gospel Mission, Turlock CA 04/2018 – 09/2018

Supervise and empower women at the Genesis 12 Step Program and Women's Shelter with independent living skills. Instill problem-solving techniques to integrate women back into the community from alcohol/drug abuse and homelessness. Utilize multiple computer programs for documentation. Started as a volunteer assisted staff with departure of women and children from homeless facility, served breakfast and coffee at the HAM (Homeless Assistant Ministry) Day Program, cleaning and laundry.

Compliance Specialist/Receptionist Holtzclaw Compliance Services, Hughson, CA 04/2017 – 02/2018

Greet Clients, answers phones, along with research, analyze, organize data to obtain liquor licenses and permits for wineries, with successful filing of product registrations, ownership changes, and COLAs following federal and state labeling requirements. Prepared import/export documentation successful delivery of the product, and performed executive assistant duties and travel agent services for the owner in her travel business.

Home Health Care Provider Temporary Assignment, Modesto, CA 10/2016 – 12/2016

Live-in home health care for elderly woman, administered pain and psychiatric medications without incident, prepared nutritional meals, maintained sanitation, abide with HIPAA Laws, served as liaison with Hospice and the family.

Child Care Provider/Nanny Temporary Assignment, Modesto, CA 06/2016 – 10/2016

Maintained an environment conducive to Early Years development, by adhering to Health/Safety procedures following stringent Hygiene legislation, observing and following set guidelines. Connected resources in the community for a three-year-old child, developed cognitive thinking during playtime, meal prep, transported to and from pre-school.

Direct Support Professional Bay Human Services, Standish, MI 11/2014 - 06/2016

Effectively de-escalated clients using crisis prevention techniques. Administered medications without incident maintained proper documentation abiding by HIPAA Laws. Transported clients to appointments acted as liaison with doctors and medical staff regarding client health care.

Client Support Specialist Ten16 Recovery Network, Midland, MI 09/2012 – 08/2014

Prep, plan and facilitate groups with an excellent customer service rapport. Proficient while handling conflict resolution of unexpected problems arising between clients in a thirty-day rehabilitation program for alcoholics and addicts, answer phones, filing, copy and document client activities for legal purpose.

Recovery Coach Victory Clinical Services, Saginaw, MI 02/2013 – 08/2013

Navigated clients through recovery support systems, access resources pertaining to health, assist in housing solutions, and employment services. Enter notes into database, facilitate groups, conducted follow up appointments, surveys, and kept clients engaged in recovery providing healthy support.

Sales Associate Fashion Bug, Bay City, MI 11/2011 – 02/2013

Excelled in company with excellent customer service promoting return business and increased profits. Processed new stock quickly, store displays, handed cash, managed nightly deposits, opened and closed the boutique.

Event Coordinator/Hostess Sullivan’s Black Forest, Frankenmuth, MI 04/2010 – 01/2011

Promoted from Hostess to Event Coordinator in three months, successfully sold catering services, menu planning, decorated halls, banquet service, set-up and bartend. Developed billing payments and solved problems as they arose.

Student-Administrative Assistant West Valley College, Saratoga, CA 01/2001 – 06/2002

Skillfully registered students under the Head Administrative Assistant and the Director of the Re-entry to College Program, hosted events to promote the department services, while attending school I earned recognition each semester on the Dean’s List and the Honor Role in the Interior Design Program.

Domestic Engineer Home, Sunnyvale, CA 04/1995 – 01/2001

As a single parent raising two children implemented money saving budget to run a household smoothly and within financial means. Accounting, chauffer, scheduled appointments, grocery shopping, meal prep, cooked and cleaned three times daily.

EDUCATION AND CERTIFICATION

Recovery Coach for Alcohol & Drugs CCAR Academy Bay City, MI

Interior Design and General Education West Valley College Saratoga, CA

Excel/Word Computer Courses Foothill College Los Altos Hills, CA

Diploma Awalt High School Mountain View, CA

VOLUNTEER EXPERIENCE

10 plus years working with individuals recovering from alcoholism, MI and CA 09/2008 - Present

3 months working at the Women’s Shelter and the HAM for Turlock Gospel Mission, CA 04/2018 - 06/2018

1 year at New Life Christian Center with Celebrate Recovery, Turlock, CA 05/2017 - 08/2018

1 year assisting intellectually challenged woman with in-home care, Hughson, CA 03/2017 - 03/2018

7 years lead group with youth weekly at Juvenile Hall in San Jose, CA 05/1998 - 05/2005

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