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Manager Store

Vancouver, WA
March 21, 2019

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Terry Rummerfield

Vancouver, WA ***** (open to relocation) 503-***-****

Operations Manager

A skilled and highly proactive leader with an extensive background in management and operations.

Forward thinking and creative professional with a wide breadth of experience with the ability to deliver change management. Has been able to obtain greater efficiencies in operations, increase in sales, reduce/minimize costs, and develop key personnel. Proactive in the creation of new training methods, recruitment of highly qualified managers, and providing strong leadership/mentoring. High collaborative, approachable, and is sought out for his advice and expertise. Proficient in Microsoft Office, SAP Inventory Management, PeopleSoft, and UltiPro.

Areas of Expertise

Operations Management


Process Management

Financial Reporting


Retail Sales

Distribution & Logistics

Strategic Planning


Professional Experience

Pilkington North America, Portland, OR

Area Operations Manager, May 2017 - Present

Conducts a total oversight of operations for ten distribution warehouses in seven northwest states for this global automotive glass manufacturer and distributor. This would include ensuring the proper distribution and delivery of products, maintaining a high quality of customer service, leading and coaching a team in all areas.

Responsible for a budget of $7M and total revenues of $21.5M in the managed district.

Lead, coach, and manage an eight-member team of supervisors/managers with indirect supervision of 40-50 employees.

Comprehensively analyses existing income statements to determine cost savings and develops budgets which are more cost effective resulting in savings on average of $215K.

Expertly creates and implements various processes which greatly enhance productivity and revenues, achieving an increase of 2.1% during fiscal year 2018 and projected for 2019.

Carry out detailed training for proper inventory management to ensure proper accountability to minimized shrinkage.

Dennis' 7 Dees Landscaping and Garden Centers, Portland, OR

Retail General Manager, September 2015 - April 2017

Led and supervised a staff of 50 personnel in all five retail garden center locations for this 60-year-old private gardening and landscaping services firm with sales of over $11M per year.

Created a comprehensive plan based upon industry business models that updated policies and procedures to establish retail best practices.

Restructured the buying group to realign categories by buyer, established a better cost structure with vendors, and established a collaborative marketing-merchandising team which standardized store by store execution.

Enhanced the areas of financial reporting which lead to more detailed and cost-effective budgets and allowed managers to carry out more detailed reporting.

Member of the firm's senior management team, recommended methods to increase revenues and minimize costs.

Safeway Food & Drug, Coos Bay, OR

Store Manager, September 2010 - September 2012

Extensively involved with all day to day operations of a $20 million store and lead a group of over 100 employees.

Proactively recruited two department managers and carried out a complete training curriculum.

Achieved a sales growth on average of over 18% per year with net income increasing by 8%.

Actively sought out the best personnel within the company for advancement and promoted two managers to positions of greater scope and responsibility.

Michael's Arts and Crafts, Portland, OR

Store Manager/District Trainer, March 2001 - September 2004 & March 2013 - June 2014

Initially held the position as a Store Manager/District Trainer from 2001 to 2004 and then rehired in 2013 as a Store Manager.

As the District Trainer, was involved in the management of 12 stores in the Oregon market including eight managers and over 120 employees.

Expertly monitored all aspects related to the remodel and re-grand opening of the largest Michael's store in the Pacific Northwest.

During the tenure as a Store Manager, managed a staff of 35 personnel in a store with $6M in sales, achieving an increase in sales of 8% and net income of 12% during that period.

PetSmart, Inc, Phoenix, AZ

District Services Manager/Store Director, March 2005 - July 2010

Promoted to the position of District Services Manager from a Store Manager in 2008. As the District Services Manager, lead and supervised 15 stores service departments in Oregon and Southwest Washington.

Completely restructured all the service departments to gain greater overall efficiencies which ultimately resulted in sales growth of 20% during the period of 2005-2010.

Created and implemented a new scheduling and productivity management system to increase bookings and minimize steps in completing scheduled repairs and an off-hour stocking process resulting in immediate labor savings of 8-10% per store and increased in-stock availability by 20%.


High School Diploma

North Bend Senior High, North Bend, OR

Studies in Pre-Medical curriculum

Pacific University, Forest Grove, OR

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