SWATI KACHA

Flat number ***, Parijat Apartment, Opposite of BAPS swaminarayan temple, Ambegaon, Pune – 411046 Contact number: +917********* Email ID: ac8tw8@r.postjobfree.com ac8tw8@r.postjobfree.com OBJECTIVE

Looking for a challenging role in a reputable organization to utilize my technical and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the Information Technology.

WORK EXPERIENCE

Inpods Inc. – QA Manual Testing, Project Support executive January 2013 to June 2016 Part time from February 2018 – April 2018 (Contract) QA Manual Testing responsibilities

Creating Initial test plan and developed test cases for various testing processes and new features

Creating and updating Test Plan, Test Cases, Test Data

Analysing and executing of Test Cases to discover Bugs within Application or Website

Black box testing technique, to test the functionality of feature. Positive Testing, Negative testing

Involved in Full Regression Testing to produce a bug free application/website

Enlist the bugs status E.g. - New, Assigned, Open, Resolved/Fixed, Verified/Closed, Reopen, Invalid bug, Deferred, Cannot reproduce

Escalating bugs at right time by showing flags and Maintaining bug reports

Interact with Developers to perform various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC)

Actively participated in all QA and testing activities, to assure that the features being used by the customers are stable after each release

Evaluated and documented actual test results against expected results.

Identify, Isolate, and Track Bugs Throughout Testing and after testing

Generating reports such as defect analysis report, project status report, etc.

Ability to document the test results and log issues in issue tracker, Communicating with Test Manager, reporting of bugs as to fix it

Tested Applications compatibility on different browser versions (IE, Firefox, Chrome, Safari)

Website Testing, Mobile testing and UI Testing, Mobile and tablet device testing

Retest of each bugs after fixing of bug is done from development team

Worked with the database administrator to migrate & maintain the applications

Creating summary report of all bugs, Suggestion Documents (to improve software quality) Project Handling and Project Support responsibilities and Analysis on Project

Worked with business users to validate application meets their needs, Identify Potential Problems Users May Encounter

Authoring tests from word document, contents to converting raw data to upload it into system in HTML Language

Reviewed Business requirements, Documentation of features, Participating in different client interaction and Project execution

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

Creating Help documents and Help videos for customers to use the product and new features

Giving training to the clients to use the product, giving support to the clients on Phone Call, via Email, Web chat or face to face

Technical support to client and troubleshoot problems, Exhibiting ownership of a client’s account and managing their data, provide appropriate solutions and alternatives, End to end customer support for each and every feature and problems faced

Log service requests and resolve the issues reported by the clients within standard time

Prepare product or service reports by collecting and analysing customer information, Creating different kind of report to analyse the usage of product

Strong interest and capacity in learning new techniques and methodologies, Ability to handle administration problems efficiently

Build sustainable relationships of trust through open and interactive communication, Sensing conflicts in the customer relationship

EduCloud - Customer and Technical Support, Project Executive January 2018 to March 2018

Managing School data (KG, Primary, Secondary school) (SOFT, Birla School, Symbiosis school)

Creating Help documents and Help videos for customers

Giving training to the customers to use the product well

Support to the clients associated

Technical support to user and troubleshoot those with or without help from development team

Different Account management which are given

End to end customer support for each and every feature

All Testing responsibility of existing feature and new features MIT Institute of Design

July 2018 – Present

Handling student data base, Creating different kind of certificate and letters

Maintaining Attendance report after each course completion

Communicate with Students and Faculties for each and every unit via email or face to face

Maintaining updated data base of Visiting Faculties and creating their Invitation letters

Managing latest and updated files and data of each students with their all details

Communicate with Parent and Guardian for the progress of Ward/Student Core competence

Microsoft Office

Bug Tracking tool: Project Locker, Jira

Creating Macros, Rendering Images, Work in Excel for Report making, Pivot table

Basic of HTML, MySQL, CSS, Basic C Language

Web hosting: IIS Server

Operating System–Windows, Ubuntu, Kali Linux

Camptasia: Video making, Moviemaker software, AutoCAD

Ability to work under tight deadlines and work efficiently in Fast-paced environment

Ability to work in team and active interaction with all team members

Documentation skills, Product Knowledge, Attention to Detail, Quality assurance, Quality check

Good communicator (written, verbal and formal), Listening Skills, Phone Skills

Identify opportunities for continuous improvement

Given IELTS in 2006 for foreign studies

Attention to Details, Excellent Analytical and Problem solving skill Detail of Academic Qualification

Bachelors of Computer Science

PVG’s college of Science

Year 2012

HSC Board 12th

Vimlabai Garware College

Year 2008

SSC Board 10th

RCM High School

Year 2006

Interior Designing and Decoration

JRVGTI Institute, Pune One Year Diploma course

Done Data Entry Job, Excel, Creating Macro, Typing, Form Filling, Excel Numeric data Personal Details

Date of Birth: 29th October 1990

Language knows: English, Hindi, Gujarati and Marathi Interests and hobby: Art, Craft, Origami, Hand Pottery making, Stage Event decoration Volunteer in BAPS Swaminarayan Temple

Contact this candidate