Building ** Flat no * Ibn Jawzi Doha Qatar

+974******** or +639*********

ac8tug@r.postjobfree.com or ac8tug@r.postjobfree.com

Career Objectives

Enhancing my skills and abilities more to be able to maintain high quality of work and providing a best output. To make an outstanding performance on the chosen field of work and enrich interpersonal skills & exceed the objectives of the company and be able to contribute new ideas that will help meet higher standards. Also, develop leadership skills. Key Responsibilities & Skills

Highly organized & dedicated to work

Able to handle multiple assignments to submit on deadlines

Able to manage time by using resources that are available

Able to handle multiple assignments to submit on deadlines Microsoft Office – Word, Excel, Powerpoint & Internet

Able to operate fax machine & photocopier

Education

Centro Escolar University

Bachelor of Science Major in Psychology

May 17, 2003

Professional Experiences

Property Hunter LLC - Qatar

Real estate company provides services for investors, clients interested to buy properties as well as clients who wants to sell their properties here or outside Qatar.

Administrative Assistant

April 12, 2018 - Present

Responsibilities:

Maintaining record files

Creating invoice and replenishing office supplies

General clerical and administrative support provided i.e scanning, printing, photocopy to the management

Handling front office reception i.e. greeting guests and offering them beverage

Answering calls from customers from inquiries and direct to correct person

Maintaining and updating advertisements on 8 websites for better sales

Working on any designated special project

Managing by safekeeping the keys of all for sale apartments for various towers and ensuring correct inventory from the landlords

Safekeeping of various forms needed for the office (sale forms, property evaluation, offer to purchase) if needed for printout

Working on requests of agents especially on printing documents of their clients

Maintaining the office overall cleanliness

Marika Aissa A. Guarin

JP Morgan Chase & Co.

Financial holding company, provides various financial services worldwide. A company operates through four segments: Consumer & Community Banking, Corporate & Investment Bank, Commercial Banking, and Asset Management. Team Member - Transaction Processing Specialist

December 1, 2015 - February 28, 2018

Responsibilities:

Matching issue files versus checks and makes decisions within the established guidelines

Early detection of possible fraudulent behavior

Verifies and edits data during input process

Sending reports for productivity to check progress of processed volume

Ensuring there is no data breach and financial loss errors committed

Sending queries for proper and correct decision for cheques that are out of standard

QA sampling

Achievements:

Extra miler award (2x)- given to people who gave their best in BAU as well as reporting of any system issues occurred.

Fast board Update wherein all updates and activities of the whole function will be posted (in-charge) Mortgage Banking Specialist

(former Customer Assistance Operations Specialist I) June 2012 – November 2015

Responsibilities:

Review income documents provided by customer ensuring all received documents meet aging requirements and investor guidelines

Responsible in analyzing & perfecting documents for loan modification

Responsible in ordering Order Outs which includes Broker’s Price Opinion, Fees& Costs, Escrow, Flood Certification

Routing files for Data Verification, identifying red flags, Special risk unit and fraud related account Achievements:

Monthly and quarterly recognition

Team Leader for Events Committee (extra-curricular activity within the function)

Validator and Subject Matter Expert within the team

Overall POC within the Team (Officer-In Charge)

Mini Supervisor within Mini teams

Quality Specialist II

November 4, 2010 – April 16, 2012

Responsibilities:

Assists with the procedure’s enhancement process, which supports the underwriting function

Provides quality loans for the company by evaluating all available documents that originated in adherence to policy

Guarantee on time closing by completing all required pre-closing steps and handing file off to closer within required performance standards.

Identify, analyze, manage and document all defects of the operational characteristics that are inconsistent with stated requirements and specifications

Reviewing underwriter’s processes, performing qualitative & quantitative reviews Eastwest Banking Corporation

One of the Universal bank in the Philippines a subsidiary of the Filinvest Group that evolved from a consumer business. Catering personal & business banking. From loans to credit cards. Customer Support Assistant

October 1, 2009 – October 15, 2010

Responsibilities:

Handling e-mail channel

Responding to different card operations such as disputes, card activation, card applications, cash advance pin and the like.

Endorsing card and bank concerns to other unit for proper handling.

Ensure customer service via e-mail channel to all cardholders with different queries. Achievements:

B.A.R.C.O.D.E. (Best Among the Rest in Collections Department) June 2007: 3rd Place

July 2007: 1st Place

October 2007: 1st Place

COLLECTIONS STANDING AWARD

November 2007: 1st Place

January 2008: 2nd Place

February 2008: 2nd Place

COLLECTOR OF THE YEAR 2007: 2nd Place

Collection Assistant

April 2, 2007 – September 29, 2009

Responsibilities:

June 23, 2008 – September 29, 2009

A. MID-RANGE (30DPD)

Providing customer service regarding collection issues via outbound and inbound calls

Arranges for accounts due to determine proper settlement. & Assisting cardholders for payment options.

Skip traces to learn cardholders’ whereabouts

Sending text messages and e-mails to cardholders to keep in touch with them for their missed dues.

Endorsement to ocular inspections or the so-called field collections.

Collect on overdue and over limit unsecured accounts to minimize delinquency and losses.

Back tracking of accounts with terminated Installments. May 26, 2008 – June 23, 2008

B. HARDCORE (60DPD)

Collect on overdue and over limit unsecured accounts to minimize delinquency and losses by maintaining customer service.

Endorsement to collection agencies for non-compliant cardholders

Arranges for accounts due to determine proper settlement.

Providing customers with up to date information regarding outstanding balances

Obtaining payment in full on outstanding balances on cardholder’s accounts and to assist in resolving customer disputes.

Skip traces to learn the whereabouts of the cardholder and or contacts public and to private organizations to obtain information to aid in collecting delinquent monies. April 2, 2007 – May 23, 2008

C. XDAYS to FRONTEND (0-29 DPD)

Handling outbound calls to collect on overdue and over limit unsecured accounts to minimize delinquency and losses.

Preventing accounts to flow to higher delinquency.

Making appoint to attend to the needs of the cardholders as well as oblige them to pay on time. & educating clients to maintain good credit standing.

Respond to inbound and outbound calls in a timely and professional manner

Providing customer service. while helping cardholders for payments on overdue accounts

Assist cardholders on their request such as statement of accounts, installment forms.

Update cardholder’s contact numbers, addresses and several information. Citibank N.A.

A consumer banking division of financial services multinational Citigroup. Third largest bank in the United States which markets insurance, credit cards and investment products. Collections Officer (Project Hire)

September 12, 2005 – February 9, 2006

Responsibilities:

December 7, 2005 – February 9, 2006

A. REWRITE DEFAULT (60DPD)

Providing customer service regarding collection issues, process and reviewing account for adjustments, resolving customer discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations

Monitors outstanding account balances for determination of next steps in the collection process. September 12, 2005 – December 6, 2005

B. MID-RANGE (AUTO-DIALER 30 DPD)

Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliation & responsible in helping reducing delinquency for assigned accounts.

Character Reference:

To be furnished upon request.

Contact this candidate