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Customer Service Representative

Lake Worth, Florida, United States
March 18, 2019

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Lake Worth, FL 651-***-****


I am a bilingual professional in Spanish and English with over 15 years in International Logistics, Order Management and Customer Service. I possess a great work ethic working with people from various background from Latin America and the United States.


CEVA Logistics - Eagan, MN Feb 2018 – Feb 2019

Received, reviewed and processed documentation (shipping instructions, commercial invoice, packing list, and bill of lading) for 3M account.

Interfaced with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.

Provided excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and technical knowledge.

Ecolab - Saint Paul, MN Mar 2017 – Feb 2018

International Logistics Senior Specialist

Managed and supported the Export from ordering processing to delivery, including investigating product availability, building compatible loads/containers, scheduling shipping, and providing proper documentation (commercial invoices, packing list, bill of ladings, certificate of origin, and technical sheets) to carriers, affiliates, and customers.

Networked with 3PLs to monitor shipments through completion, included tracking cargo, confirming availability, and complying with government requirements, local and abroad.

Effectively communicate and resolve delay scenarios with internal and external customers.

Regulatory Compliance including hazardous regulations and monitor legal controls.

Worked with key stakeholders and cross functional groups to foster good relationships for successful execution of work process.

Stratasys, Inc - Eden Prairie, MN Jul 2014 – Jan 2017

International Order Management Senior Specialist

Reduced order processing inefficiency and inaccuracy by 60% by developing a lean process that enabled Order Management Latin America to provide faster lead time from 21 days to 8 days.

PO management a portfolio of accounts with a higher degree of complexity and paramount level of customer service.

Recognized for communicating effectively and adherence of company policies and procedures, practices, US Regulations, and relevant information to internal and external customers.

Jellycat Inc - Minneapolis, MN Oct 2013 – Jul 2014

Customer Service Representative

Providing dedicated customer service for major clients by processing sales orders for wholesalers where technical knowledge is required.

Resolved customer inquiries regarding delayed shipments, processing returned goods and other customer complaints.

Minneapolis Public Schools - Minneapolis, MN May 2012 – Oct 2013


Using specialized linguistic skills, I acted as an interpreter on behalf of clients to serve as a channel of communication and assisting to break the language barrier between parties.

Lift Kids - Saint Paul, MN Sept 2009 – Apr 2012

Coordinator of Social and Educational Programs.

Performed functions as a Board Member, and supported Director of International Studies by coordinating management courses and programs for international students.

Translate into Spanish professional courses taught to executives.

Cemex Central - Monterrey, México Jan 2004 – Oct 2008

Logistic Coordinator

Supported as consultant during Global, Regional, and Local Logistic Negotiations. For the 2007 Global Logistic bid, it was achieved 10% of potential savings vs 2006 logistic spend.

Analyzed logistics history to identify tendencies of non-compliance and savings opportunities.

Defined and implemented strategies and guidelines for the global logistic process.

Ensured and monitored of KPIs for 3PL to deliver superior customer value.

Administered the inhouse tracking system.

Cemex - Caracas, Venezuela Nov 2001 – Jan 2004

Logistic Advisor

Supported the implementation of 3PL for South America Region.

Performed the logistic strategies to import parts, equipment, machinery, and raw material to be incorporated in the production process.

Evaluated and controlled all costs in the import logistic process.

Negotiated the contract with trucking and shipping companies, warehouses, custom and cargo agents to guarantee the best conditions of import process.


Hamline University - Saint Paul, MN - USA

Bachelor of Arts in Business Administration - May 2012

Stanford University Graduate School of Business - Stanford, CA - USA

Influence and Negotiation Strategies Program – Oct 2007

Tecnologico de Monterrey - Monterrey, Mexico

Development of Accounting Skills – Dec 2006

Universidad Marítima del Caribe - Caracas, Venezuela

Master’s Degree in Maritime Transportation – Jul 1998


Proficient in M Office, JDE, Mainframe, Oracle, SAP, AS 400, Business Intelligence and Salesforce.

Excellent customer service provider and possess great logic tools to identify solutions.

Ability to work independently and to maintain effective working relationships.

Good listening skills along with the ability to learn quickly and apply to process and procedures.

Committed to the company’s goal and values.

Strong analytical, organizational, and managerial skills.

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