James Hart

*** ******** **.

Euless, Tx *****

682-***-**** 214-***-****

ac8tqh@r.postjobfree.com

Relevant Work Experience

Claims Resolution Supervisor, Worth Claims Services, Haltom City TX, July 2018 to Present

Instrumental in the start-up of this new nonstandard Auto Claims unit to include: interviewing/hiring,

Training, development of new SOP’s and procedures, troubleshooting and problem solving, etc…

Oversaw the work performance of 4 direct report Claims adjusters, several Independent Claims Adjusters

and 1 Clerical employee. Supervised all aspects of the claim from start to finish to include: BI (represented

and un-represented), Property Damage, 1st Party Claims (Comp, Coll, UM, PIP/MP), Total Loss, and Subro.

Reviewed and granted settlement authority requests up to my authority of $20,000. Negotiated

settlements with Attorneys. Insured time limit demands were addressed on time, conducted file audits,

ensured compliance with regulations, enforced company policies and procedures; resolved customer

complaints, assisted President of the Company as needed, made decisions relating to complex

Liability Injury and Coverage issues, worked with Defense Attorney’s for suits and Policy interpretation.

United Auto Insurance Services Addison TX 2015-2017

Bodily Injury Claims Supervisor October 2016 to March 2017

Oversaw overall work performance of 10 Bodily Injury Claims Adjusters in handling Non-Standard

Auto Claims. I took over a BI claims unit that was originally managed by 3 BI supervisors. I reviewed

and granted settlement authority requests up to my authority of $20,000. Negotiated settlements with

Attorneys. Oversaw processing of PIP/UM claims. Insured time limit demands were addressed on time.

Conducted file audits; interviewed, hired/trained new employees; ensured compliance with regulations;

enforced company policies and procedures; resolved customer complaints; assisted Claim

Manager as necessary. Completed responses to TDI complaints. Made decisions relating to complex

Liability Injury and coverage issues.

Property Claims Supervisor August 2015 to September 2016

Oversaw overall work performance of 4 - 6 Property Claims Adjusters in handling Non-Standard

Auto Claims. Oversaw 3rd party claims unit as well as Total loss unit, Coverage and Subrogation .

Granted settlement authority, made decisions regarding coverage denials,

Conducted file audits, interview/train new hires, ensured compliance with insurance regulations,

enforced company policies and procedures, resolved customer complaints, assisted Claim

Manager where necessary. Completed responses to TDI complaints.

ACCC Insurance Company Bedford, TX 2012 to 2015

Property Claims Supervisor June 2013 to July 2015

Oversaw overall work performance of 6 Property Claims Adjusters in handling Non-Standard

Auto Claims including total loss. Granted authority, made decisions regarding coverage

denials, conducted file audits, interviewed/trained new hires, ensure compliance with insurance

regulations, enforced company policies/procedures, resolved customer complaints, assist Claim

Manager where necessary. Completed response to TDI complaints.

Property & Casualty Adjuster 2012 to 2013

Handled all aspects of Property and Injury Auto claims. Completed coverage investigations,

handled total loss vehicles, evaluated and negotiated settlement of injury claims, investigated

and determined liability, issued payments, took recorded statements, issued denials, provided

excellent customer service to: policy holders, claimants, agents, attorneys, repair shops, etc.

Property & Casualty Adjuster Sentry Insurance Company Goldsboro, NC 2006 to 2010

Handled all aspects of Property and Injury Auto claims. Completed coverage investigations,

handled total loss vehicles, evaluated and negotiated settlement of injury claims, issued

payments, took recorded statements, issued denials, provided excellent customer service

to: policy holders, claimants, agents, attorneys, repair shops,etc.

Insurance Agent Prudential Insurance Company Winston-Salem, NC 1993 to 1995

Marketed Property & Casualty and Life, Accident & Health insurance products. Provided

Excellent customer service to existing policy holders assigned to my territory.

Outside Property Claims Adjuster Nationwide Insurance Co Winston-Salem, NC 1990 to 1992

Handled all aspects of all Auto & Homeowners claims assigned to my 3 county area.

Investigated all aspects of coverage & liability. Wrote Auto & Home damage estimates.

Issued payments and denials. Provided excellent customer service.

Property Claims Adjuster State Farm Insurance Co Staunton, VA 1988 to 1990

Handled all aspects of Property Auto claims. Completed coverage investigations,

handled total loss vehicles, issued payments, took recorded statements, issued denials,

provided excellent customer service To: policy holders, claimants, agents, attorneys,

repair shops.

Education

BS in Business Administration Liberty University, Lynchburg VA

1st in class at Claim Schools for State Farm & Nationwide Insurance Companies

Exactimate certified

Additional Information

Served in the US Army and Army Reserve attaining the rank of Captain

Distinguished Military Graduate US Army ROTC

Proficient in: Microsoft Office including-Microsoft Word, PowerPoint and Excel

Able to multi-task in a fast paced and changing team environment

Able to meet flexible schedule requirements

Strong interpersonal, written and verbal communication skills

Strong leadership and organizational skills

Licensed TX All Lines Adjuster

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