Le’tyndra Pineda

****

***** ******* ***, ********, ** 92880

213-***-****

ac8tqc@r.postjobfree.com

SUMMARY

Dedicated and empathetic customer service and clerical specialist offering:

The ability to problem solve, adapt, and address customer needs leading to longstanding customer relationships.

A commitment to excellence in job performance and customer satisfaction through thoroughness, patience, and a strong work ethic. EXPERIENCE

In-home Caregiver/Receptionist In Home Quality Care 12/2015 – 2/2018

Scheduled and managed the personal care of up to five clients including the elderly and persons with disabilities. Answered and transferred incoming calls. Provided a variety of services including physical therapy, cooking & serving food, cleaning, laundry, transportation, and other duties that aid adults in maintaining their independence. Created and maintained logs that reflect health condition, activity, appointments, and medication intake.

Key Accomplishments

• Commended verbally and in writing for skills, strong interpersonal skills, and reliability.

• Received several referrals based on customer satisfaction.

• Volunteered to shadow healthcare professionals to strengthen skills Cashier The Habit

2/2015 – 07/2015

Performed the following duties for fast paced restaurant: take orders from customers and enter into the order system, collect money and provide accurate change, provide excellent customer service, answer phones, cleaning, assist with cooking when necessary.

Server / Bar -back E -1 Entertainment

4/2013 – 7/2015

Performed the following duties for fast paced bar located at the Oakland Coliseum: provide quality customer service, greet customers, set tables, take orders from customers, answer questions about the menu, serve food and drinks, promptly remove dinnerware from tables, dishwashing, assist bartenders, attend daily meetings with management to discuss specials, food preparation, and ingredients Le’tyndra Pineda

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Warehouse Associate Hot Line Construction, Inc.

7/2008 – 10/2012

Performed the following duties for fast paced warehouse: checked for damaged goods, verified quantity and quality of orders, verified items received with purchase orders, wrapped / packaged / shipped supplies to and from work areas, tag and issued supplies, participate in physical inventories and stocked shelves.

Secretary Mobile Learning Center

4/2006 – 7/2008

Performed various secretarial duties such as filing, creating and saving documents, and organizing workspaces. Answered phones to respond to customer inquiries, arrange meetings, and create customer contacts. Scheduled appointments and maintained calendars for several tutors. Contacted customers with overdue bills to make payment arrangements. Corresponded with tutors and customers through phone, text, and email. Reported billing discrepancies directly to owner. EDUCA TION

Riverside Community College

2018

Vacaville High School

2002

SKILLS & ABILITIES

Customer Service – Expert

• 16 years of experience

CPR/First Aid – Expert

• 16 years of experience

Dispute Resolution – Expert

• 16 years of experience

Multi-phone / Email – Expert

• 16 years of experience

Microsoft Word / Excel – Intermediate

• 3 years of experience

Data Entry / Records Management – Intermediate

• 10 years of experience

REFERENCES

References available upon request

Contact this candidate