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Quality Engineer Manufacturing

Caledonia, MI
March 18, 2019

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*** ********* *****

Madison, Alabama 35758

256-***-**** cellular


Highlights of Qualifications

Production Quality/Manufacturing Specialist with over 15 years of experience, combining technical manufacturing experience and knowledge with concepts and education gained from the U.S. Army Reserve and college coursework to successfully support and constantly improve, the overall manufacturing operations of the plant by aggressively reacting to, containing and resolving issues that adversely affect the production process and ultimately the plant financial statements such as: equipment downtime and non-conforming product quality. Core competencies include:

• Cross-Functional Team Leadership

• Structured Problem Solving Techniques

• Knowledge of Quality Systems: TS 16949 & QS 9000

• Proficient in Microsoft Office Suite applications

• AutoCAD - simulation, process modeling, and value stream mapping

• Certified Quality Engineer Program - Certificate of Completion Experience

MANUFACTURING ENGINEER (Contract Engineer support through Experis) – Steelcase, Athens, AL (April 2013 – Present; February 2012 – November 2012)

• Serve as the 2nd shift Lead responsible for providing technical support which includes predicting and diagnosing throughput issues to the production areas. Employs a variety of analytical and scientific tools such as AutoCAD to address plant and line layouts, process sequencing/linking, scheduling, and line balancing using lean manufacturing principles

• Work with Quality Engineer to ensure Defective Parts per Million (DPPM) levels remain below 2000. Achieved DPPM reduction from 4500 to 1800 using lean principles

• Responsible for the coordination and transfer of three (3) production lines from the Canada plant to the Athens plant resulting in a 45% savings to the company with zero customer interruption

• Provide support to the Operations Manager by overseeing 300 person value stream team

• Responsible for evaluating labor and material costs to verify the most economical processes are in place which resulted in reduction of 300 hours per week, a 25% improvement in the Answer Value Stream

• Conduct and facilitate Kaizen events to improve production performance

• Provide support for existing and planned revisions to the manufacturing process with appropriate material handling technology. Identify opportunities to reduce and eliminate worker exposure to ergonomic stresses in the work cell

QUALITY ENGINEER – Mitchell Plastics, Huntsville, AL (November 2012 – March 2013)

• Participate in the APQP process to ensure:

o Feasibility of the design and process to produce the product as specified o Address any quality issues, including GD&T, gauge design, testing requirements and timing, capability study requirements and timing, applied statistical methods, and Advanced Quality Plans

(such as prototype, prelaunch, and production control plans) o Recommend designation of KPC’s, KCC’s

o Support and participate in APQP activities and trials (such as packaging trials, paint/process trials)

• Responsible for determining customer requirements on assigned programs (Toyota: Corolla, Camry, 4Runner) and obtaining acceptance and limit samples. Responsible for communicating customer requirements and standards within the organization Page 2 of 3

• Review customer, internal, and supplier rejections. Follow up on corrective and preventive actions and recommend course of action

• Coordinate and participate in dimensional evaluation of parts using appropriate gauges and fixtures including SPC studies. Ensure that equipment is properly calibrated prior to use. Promptly report any items that are found to be out of calibration and coordinate corrective actions

• Monitor process, product, and quality system performance in accordance with the applicable product standard and procedures

• Responsible for training operators and cell leaders to perform in-process inspections QUALITY ENGINEER – Tecvox OEM Solutions, Madison, AL (May 2011 – October 2011)

• Maintain organized structure in TOS Share and CDT for all project related information

• Work with customer to understand requirements, breakdown and create requirements checklist

• Work with Design and Engineering to ensure all customer and internal requirements are captured, reviewed and implemented in final product

• Work with manufacturing to ensure product quality meets all expectations and requirements

• Monitor production quality, and drive continuous improvement thru statistical methods

• Work with project teams to lead Advanced Product Quality Planning (APQP) efforts

• Ensure suppliers are meeting requirements via internal audit QUALITY ENGINEER – Continental AG (formerly Siemens VDO Automotive), Huntsville, AL (March 2005 – December 2010)

• Plan and direct activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products

• Develops and initiates standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering fields such as chemical, electrical, and mechanical

• Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data to comply with TS 16949/QS 9000 Quality Management System

• Establishes program to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities

• Develops and implements methods and procedures for disposition of discrepant material and devises methods to assess cost and responsibility

• Supervises and coordinates activities of workers engaged in inspecting and testing assembled motor vehicles, components, and parts as vehicles and subassemblies proceed through stages of assembly process, applying knowledge of quality assurance standards and procedures

• Reviews quality assurance instructions, assembly specifications, and production schedules to determine method of conducting inspections and tests, sequence of operations, and work assignments

• Provide senior level engineering leadership and technical direction during the design, development, integration and testing of new 4WD transfer case designs, by participating and leading product design reviews, prototype/production trial runs, Process Sign-Offs, Runs At Rate, Production Part Approval Process (PPAP)

• Lead Quality Specialist responsible for the development of Process Control Plans, Process Failure Mode and Effects Analysis, Process Flow Diagrams

• Assure that all requirements of Production Part Approval Process (PPAP) and Process Sign-Off (PSO) are met by submitting documentation such as Part Submission Warrant (PSW), Process Failure Mode and Effects Analysis (PFMEA), Process Control Plan (PCP), Gage R&R study and product samples in a timely manner before product can be manufactured and shipped to customer location

• Support Design of Experiments (DOE) to determine and evaluate root cause of conditions adverse to quality and implement corrective actions to resolve quality issues

• Support analysis of customer warranty and plant return components and input data into Incident Reporting database by reviewing historical data for trends and spikes with the aid of key metrics tools such as Parts per Million (PPM), C/1000 (events per 1000), Non-Conformance Ticket (NCT) system and Problem Report Resolution (PRR) system. This data is then used to identify quality issues not detected during the manufacturing process and provide corrective actions Page 3 of 3

• Serve as technical expert and monitor General Motors, DaimlerChrysler and Magna Powertrain’s problem reporting systems (Global Quality Tracking System-GQTS, Covisint-DaimlerChrysler Portal, PLEXUS) to address quality issues or complaints in a timely and effective manner

• Conduct formal presentations to internal and external customers via teleconferences and site visits and serve as coordinator of customer site visits to review module non-conformance issues and provide corrective action results

• Communicate product and process quality performance to all levels of the organization through weekly department and group meetings and/or daily reports and formal presentations

• ISO 14001 Internal Auditor Certification (Environmental Management Systems) Military Service and Certifications

UNITED STATES ARMY RESERVE, (June 1984 – September 2005)

• Rank – E8 S3 Battalion Operations Sergeant (Retired)

• Served as Non-Commissioned Officer Educational Systems (NCOES) instructor, Maintainer and Certified Telecommunications Systems Operator

• Instructed Non-Commissioned officers on supervisory duties and laws

• Reviewed job descriptions for accuracy and made necessary changes by using drawings, specifications, work orders, engineering data, and technical publications as guidelines

• Investigated work related problems to identify causes; implemented corrective actions within the limits of incumbent's authority

• Counseled employees on performance and made formal and informal performance appraisals Military Awards & Honors

Army Achievement Medal-2003, 1996, 1995, 1994; Army Commendation Medal-2000 National Defense Medal-2000; Army Service Ribbon-2000; Faithful Service Medal-2001 Bronze St. Andrew Crosses-2001; Armed Forces Service Medal with Bronze Tenure Medal-2001 NCO Development Ribbon-2002; Army Reserve Component Achievement Medal-2003, 2002 Certifications/Training

Certified Quality Engineer Program - Certificate of Completion Six Sigma Green Belt; Six Sigma Yellow Belt

ISO 14001 Internal Auditor (Environmental Management Systems) IPC Specialist: Soldering - Class 3

TS 16949 Core Tools (Quality Management Systems); TS 16949 Quality Internal Auditor Education

COLUMBIA COLLEGE, Columbia, Missouri

Bachelor of General Studies with a minor in Business December 15, 2018

COLUMBIA COLLEGE, Columbia, Missouri

Associate in General Studies, March 3, 2018


August 1986 – May 1988

61 credit hours completed towards Bachelor of Arts, Telecommunications

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