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Project Management

Downtown, NJ, 07631
March 18, 2019

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Greater NYC Metro • 201-***-**** •• Program Management Service Delivery Account Leadership Managed Services IT Consulting Executive with broad experience driving large-scale technology projects to deliver mission critical business objectives. Extensive knowledge and expertise in comprehensive technology services & infrastructure management and delivery. Demonstrated capability leading all aspects of the information technology management life-cycle and the project management life-cycle including strategic planning, project management, applications development, implementation, crisis management, quality assurance and infrastructure support. Aligns IT initiatives with business strategy. Created and led effective, energized teams capable of delivering long-term, high profile, multi-million dollar projects. Leverages wide experience in employee and leadership development. An acknowledged team leader with fine tuned analytical and troubleshooting skills, seamless project management, and innovative design and conceptualization capabilities. Excellent communication skills enabling cross-functional team building. KEY AREAS OF EXPERTISE

• Program & Project Management

• Strategic Management

• Mentoring

• Project Lifecycle Management

• Global Delivery

• Crisis Management

• Thought Leadership

• Leadership Development

• Employee Engagement

• Release Management

• Customer Satisfaction

• Cross-Functional Teams

• Distributed Delivery Expertise

• Talent Management

• Quality Assurance


• Building Client Trust and Strategic Value

o Managing to desired outcomes

o Developing strategic and productive relationships with clients and stakeholders o Embedding collaboration and service—“how can I help?”—into ways of working

• Turning Around Troubled Accounts

o Analyzing/mitigating risk by assessing account delivery, identifying client dissatisfiers and subsequent areas of erosion of revenue & margins

o Targeting interventions to resolve issues and improve services delivery o Realigning resources to delivery objectives and executing

• Managing Financials

o Owning revenue management and growth across account(s) o Finding structural deficiencies in financial models o Defining challenging, but realistic financial objectives

• Partnering Strategically

o Cultivating partnerships with strategic business partners and vendors o Fostering shared responsibility and accountability o Optimizing operations through continuous improvement

• Cultivating Leadership, Developing Leaders

o Building high performing teams, you can trust

o Promoting open communications across organizations o Unleashing the value of diversity

Marvin C. Dillard 2


CAPGEMINI, Bloomfield, NJ 2014-Present

Principal & Services Delivery Director

Responsible for leading strategic client engagements supporting infrastructure services management to deliver strategic business value. Leads global delivery teams across CPG, manufacturing, & business services to provide key services while seeking opportunities to drive continuous improvements in ticket management, performance trends, and alignment to business metrics. Responsible for architecture and delivery of efficient server environment to provide required compute capability. Developed overall improvements leading to significantly improved client satisfaction. Focused on developing and maintaining strong client relationships which integrate capabilities into client's organization. Delivered financial improvements. IBM GLOBAL SERVICES: Englewood Cliffs, NJ 1995-2014 Director & Application Services Leader (2011 - 2014) Led the delivery of large outsourcing agreements for clients such as Marriott, UPS, United Airlines in the Travel

& Transportation industry, managing $80+M annual revenue. Accountable for pipeline creation, opportunity identification, revenue generation, quality assurance and forecast management. Built relationships with senior client executives while earning a reputation as a trusted business adviser. Maintained a thorough understanding of the Travel & Transportation industry, including trends, business processes, financial measurements and performance indicators, and key client competitors in their industry. Integrated in several pursuits including two primary engagements totaling $150M revenue. Director & Account Executive-Distribution Sector: Chesterbrook, PA/ Camden, NJ (2008 - 2012) Planned and implemented management strategies to grow revenue. Maximized profitability through formulation of winning operational approaches. Led long-term strategic outsourcing engagement with key consumer products clients (AmerisourceBergen & Campbell's Soup); assigned to recover troubled project and restore client confidence. Conceptualized and implemented strategies for growth of business opportunities and achieved consistent profitability through effective program management. Led team to focus on meeting the contractual requirements, implementing quality assurance and drive to achieve client’s business needs. Managed clients' IT environment including applications support, infrastructure, and network--which enabled their transformation. Led the integration of legacy resources and expertise into the business transformation to an SAP platform enabling the firm to confirm business requirements, enhance testing capabilities and create cutover plan for their 26 distribution centers. Improved year-to-year sales 25%, with support of $63M transformation engagement and leading $55M applications support engagement. Delivered unique new infrastructure environment to support client’s SAP implementation utilizing most cost effective approach for client. Maintained and enhanced data center services to adapt to client’s transformation from legacy applications to the new SAP environment.

Director & Delivery Leader: New Jersey (2004 - 2008) Managed application delivery services for account portfolio for clients across CPG, retail & pharmaceutical industries and provided leadership in driving organization-wide technology initiatives, overall project management, project planning, budgeting, resources deployment & utilization, monitoring & reporting, risk identification & mitigation, software development, quality assurance, and customer support for all business operating units within the client. Interfaced with infrastructure services to deliver end-to-end approach to testing and application delivery. Developed robust IT strategies for overall functioning of the organization, roles, defined best practices, produced procedures, enhanced support levels, and restored amity amidst the IT staff and the rest of the company. Created additional opportunities within accounts leading to revenue growth. Marvin C. Dillard 3

Delivery Project Executive: Middletown, NJ (1999 - 2004) Managed application development organization of over 250 individuals supporting maintenance applications for a large, multi-billion dollar telecommunications customer; with development centers in New Jersey, Virginia, Florida and Bangalore, India. Established and maintained personal and organizational credibility with the customer through deep knowledge, effective communications and solid delivery. Executive Project Manager-IBM Research Center: Hawthorne, NY (1998) Utilized strong knowledge of technology and customer business requirements to identify appropriate IBM research projects applicable to current customer business challenges. Proactively maintained IT infrastructure within specified performance and availability criteria and deliver projects that meet identified business needs, timescales and budgets. Developed and hosted briefings for customer executives to showcase new technology solutions, emanating from IBM's research to design solutions that address customer business issues. Facilitated joint solution initiatives between IBM and customers to explore new tools and techniques to address business issues. Project Office Manager: Pine Brook, NJ (1996-1997) Accountable for end-to-end delivery of IT Services programs and projects; managed the project budget, including assistance with the business case, project estimates, and management to the approved spend. Managed all back- office services including: financial management, human resource management, desktop technology, and facilities management. Responsible for managing all IT team activities and providing scalable, sustainable, and supportable IT infrastructure and systems. Collaborated with the team members and senior management to maintain a continuous stream of information regarding the project status and progress. Established an infrastructure services organization to support contracts in excess of $750M for one of IBM’s largest customers. Launched seven new IBM facilities across three states within an eight-month period to support timely relocation of over 1,500 individuals from customer locations. Influenced efforts to transition culture and business environment of the outsourced staff to the IBM delivery environment; including training, setting client expectations, and managing associated costs. Project Executive: New York, NY (1995-1996)

Translated customer requirements into actionable plans to meet customer acceptance, delivery results and business objectives. Overall responsibility for revenue and profit objectives of the project. Managed a multi-million dollar, international account delivering services in mainframe, midrange, desktop and networking environments to key locations in United States, England and New Zealand. Initiated a strategic focus in key areas to demonstrate potential value-add to client’s business and expanded the relationship with the client by renewing desktop services business after improving service delivery and reducing client’s costs. EDUCATION & TRAINING

B.S (Information Systems) at Virginia Commonwealth University, Richmond, VA Advanced Leadership Program at Center for Creative Leadership, Greensboro, NC PROFESSIONAL MEMBERSHIPS

Selective Service System, Board Member; AYSO Soccer, Asst Regional Commissioner Omega Psi Phi Fraternity, Inc., Past Regional President Project Management Institute, PMP -- 2002-2010

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