Service Representative Customer
Resume:
Cassandra Moody
*** **** ****** ** ****, Georgia, 31032
**********@*****.***
WORK EXPERIENCE
GEICO Macon, GA
Customer Service Representative Sep 2003 – May 2008
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes were made to resolve customers' problems.
Resolve customers' service or billing complaints by performing activities such a s, refunding money, or adjusting bills.
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Cheveron Macon, GA
Cashier Jun 2008 – Oct 2008
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions and provide information on procedures or policies. Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins. Compute and record totals of transactions.
Compile and maintain non-monetary reports and records. Cash checks for customers.
Advanced Water Technology Macon, GA
Secretary Mar 2009 – Oct 2013
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies.
Complete forms in accordance with company procedures. Make copies of correspondence or other printed material.
Order and dispense supplies.
Conduct searches to find needed information, using such sources as the Internet. Provide services to customers, such as order placement or account information. Hear and resolve complaints from customers or the public.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Receive payment and record receipts for services.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. Complete forms in accordance with company procedures.
Print and makes copies of work.
Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator. Address envelopes or prepare envelope labels, using typewriter or computer.
Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
Kids First Pediatrics Milledgeville, GA
Referral Specialist Feb 2018-Feb 2019
Fluent in E Clinical works.
Refer patients out to specialist.
Schedule appointments for patients.
Follow up with other doctor offices.
EDUCATION
JONES COUNTY HIGH Gray, GA
ADDITIONAL SKILLS
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