Sana Malik

647-***-**** ac8tmr@r.postjobfree.com

Highlights of Qualifications

● Self-driven and motivated to work as a dedicated team member and leader, as demonstrated in years of experience in management, administrative, retail and collaborative work.

● Demonstrated business management skills through operations manager role during the start-up phase of an office supply company.

● Increased customer satisfaction by 25% by going above and beyond expectations at Dollarama, while applying outstanding communication and problem solving skills.

● Earned the trust of corporate supervisors by ethically and independently handling millions of dollars of currency, ensuring client accounts are legitimately balanced.

● Mastered ability to quickly adapt to new software by independently taking courses in Microsoft Word, Excel, Powerpoint, Publisher, Open Broadcast and many more.

Experience

Energy Service Clerk May 2018 - August 2018

Toronto Hydro Electric Systems Ltd., Toronto, ON

● Administered reports relating to power disconnect and reconnect with the responsibility of reviewing legal documents for field order approval.

● Prepared invoices for various projects including isolations, meter pulls, repairs, and ensuring payments are received to meet scheduled customer deadlines.

● Created detailed documentation for training future interns including training modules and using Excel and Powerpoint with detailed job instructions.

● Managed a proxy email with the objective of organizing documents, responding to customer complaints, and reviewing inquiries overall increasing team productivity.

Cash Processing Teller July 2017 - November 2018

GardaWorld Security & Cash Services, Mississauga, ON

● Undertook a high position of trust in a cash handling environment with core responsibilities of processing large amounts of currency, coin, and checks.

● Corrected errors by reconciling any out-of-balance conditions with the use of problem solving skills when verifying transactions into a computer.

● Improved client satisfaction metric by exercising due diligence when preparing client orders for both banks and commercial businesses.

● Secured the trust of corporate supervisors by identifying evidence of tampering, suspicious activity, and cash counterfeits in client deposits. Sana Malik

647-***-**** ac8tmr@r.postjobfree.com

Sales Associate, Merchandiser, Cashier March 2013 - August 2016 Dollarama, Mississauga, ON

● Demonstrated efficient time management skills over 3 years of experience for all store level operations throughout all seasons, while enrolled in school full-time.

● Doubled customer satisfaction experience by dealing with a variety of situations and dilemmas; resolving issues in a professional manner with respect to company policy.

● Reduced hazard scores by practicing and enforcing safety and ethical standards.

● Improved logistic flow at the store level with the use of multitasking, and by creating synergy with other associates in a high pressure environment. Operations Manager June 2013 - January 2016

Cartridge Way, Mississauga, ON

● Tripled company reviews online by demonstrating strong customer service skills while handling printer ink transactions.

● Implemented inventory regulation and shipment completed through the use of computerized software and technical skills.

● Reduced company expenses by 15% by computerizing inventory, leading to cost and time efficient methods of inventory regulation.

● Money management skills gained through budgeting, handling payroll, and managing online transactions.

Education

University of Guelph-Humber Expected Completion April 2019 Toronto, ON

University of Guelph

● Honours Bachelor of Business Administration

Humber Institute of Technology and Advanced Learning

● Diploma in Business Administration major in Management Curriculum Highlights:

● Selected out of 300 candidates to participate in a study abroad course in China for a hands-on experience of the nation’s rising global economic impact.

● Drafted a 30 page thesis illustrating the excellence of futuristic advertising in China in comparison to Canada’s current methods (Grade A).

● Final projects including restructuring a small local business to be profitable with adjustments to their finances, customer relations, and marketing plans.

● Led project to successfully rebuild and rebrand a contractor’s website to create a modernized interface and ultimately increase website traffic and revenues.

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