Customer Service Sales
Resume:
Amy Kelley
Gallipolis, Ohio
45631
************@*******.***
OBJECTIVE Certified customer service professional with sales experience seeking and entry level position in a contract center environment or remote call operations role that offers both a challenging environment and opportunity to grow and develop in my career.
Oasis 12/18- present
Contracted sales agent
Outbound calls for clients for political surveys.
Ask the person that you call if they would care to give there opinion on what is going on in there area, and give ther opinion.
Greet each call you make with a smile and a great attitude
Also did what we call patches,when the person your calling agrees to let me patch them to a political office,
Upsells24 04/14 -08/18
Contracted sales agent
Inbound and Outbound calls to prospects that where interested in a product they had seen on Tv and reminded them of what interested them in the product in the first place.
Receiving call for people who want to order the product.
Greeting each and every call with a smile and a present attitude
Par Mar 08/16-12/16 Cashier and closer Responsibilities
Greeting each customer with a smile,and ensuring that each customer has a friendly and warm experience.
Making sure drawer as well as safe is the right amount from start to finish of each shift.
Stocking all shelves and making sure that the store is always presentable
Doing that all the reports at end of shift and making sure the store is ready for the next shift
Bellisio 6/08-8/09 again 6/16-09/16 Sanitation Responsibilities
Cleaning and sanitizing all area1s where food is stored and produced
Using chemicals and other cleaning equipment in a proper,responsible way.
Viasource 1/16 -/9/16 Contracted adviser agent Responsibilities
Taking calls from prospects that are willing to hear about furthering there education
. Assisting prospects resolve a variety of reasons they think they are not able to do it now.
Nexrep
9/15-12/16 Contracted agent
Responsibilities Outbound calls to prospects that where interested in a product they had seen on Tv and reminded them of what interested them in the product in the first place.
Greeting every prospect with a pleasant attitude and willing to help answer any questions or concerns with empathy, as well as fears and getting them back on track with purchasing the product that they where interested in.
Edegree 7/14-10/14 Contracted Adviser Agent Responsibilities Inbound calls form prospects willing to hear about furthering there education. Assisted customer to resolve a variety of questions and issues that may be holding them back from furthering their career. In charge in getting information from potential students and forwarding the information to the college Representative.
Infocision 2/09-5/12 and 2/02-8/13 Call center and remote call center agent Responsibilities
Inbound and outbound calls with the clients. Assisted customers by asking questions and help them decide what would work for them. Transferring calls to other agents. Ability to train,motivate and supervise customer service employees.
EDUCATION Southwestern high 1990 Patriot Ohio Graduated
Digital works Gallipolis OH, Certification Achieved: National Retail Foundation : Customer Service Representative Certification American College Testing: Nation Career Readiness Certification- Silver Rating GCF Learnfree.org: Basic Computer Skills Certification Digital works Technical Customer Support Skills Certification SKILLS Friendly and out going attitude, willing to learn new thing, can take
constructive criticism, meet each call with a smile on my face and ready to help
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