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Customer Service Sales

Gallipolis, Ohio, United States
March 18, 2019

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Amy Kelley

*** ***** ***** **.

Gallipolis, Ohio



OBJECTIVE Certified customer service professional with sales experience seeking and entry level position in a contract center environment or remote call operations role that offers both a challenging environment and opportunity to grow and develop in my career.

Oasis 12/18- present

Contracted sales agent

Outbound calls for clients for political surveys.

Ask the person that you call if they would care to give there opinion on what is going on in there area, and give ther opinion.

Greet each call you make with a smile and a great attitude

Also did what we call patches,when the person your calling agrees to let me patch them to a political office,

Upsells24 04/14 -08/18

Contracted sales agent

Inbound and Outbound calls to prospects that where interested in a product they had seen on Tv and reminded them of what interested them in the product in the first place.

Receiving call for people who want to order the product.

Greeting each and every call with a smile and a present attitude

Par Mar 08/16-12/16 Cashier and closer Responsibilities

Greeting each customer with a smile,and ensuring that each customer has a friendly and warm experience.

Making sure drawer as well as safe is the right amount from start to finish of each shift.

Stocking all shelves and making sure that the store is always presentable

Doing that all the reports at end of shift and making sure the store is ready for the next shift

Bellisio 6/08-8/09 again 6/16-09/16 Sanitation Responsibilities

Cleaning and sanitizing all area1s where food is stored and produced

Using chemicals and other cleaning equipment in a proper,responsible way.

Viasource 1/16 -/9/16 Contracted adviser agent Responsibilities

Taking calls from prospects that are willing to hear about furthering there education

. Assisting prospects resolve a variety of reasons they think they are not able to do it now.


9/15-12/16 Contracted agent

Responsibilities Outbound calls to prospects that where interested in a product they had seen on Tv and reminded them of what interested them in the product in the first place.

Greeting every prospect with a pleasant attitude and willing to help answer any questions or concerns with empathy, as well as fears and getting them back on track with purchasing the product that they where interested in.

Edegree 7/14-10/14 Contracted Adviser Agent Responsibilities Inbound calls form prospects willing to hear about furthering there education. Assisted customer to resolve a variety of questions and issues that may be holding them back from furthering their career. In charge in getting information from potential students and forwarding the information to the college Representative.

Infocision 2/09-5/12 and 2/02-8/13 Call center and remote call center agent Responsibilities

Inbound and outbound calls with the clients. Assisted customers by asking questions and help them decide what would work for them. Transferring calls to other agents. Ability to train,motivate and supervise customer service employees.

EDUCATION Southwestern high 1990 Patriot Ohio Graduated

Digital works Gallipolis OH, Certification Achieved: National Retail Foundation : Customer Service Representative Certification American College Testing: Nation Career Readiness Certification- Silver Rating GCF Basic Computer Skills Certification Digital works Technical Customer Support Skills Certification SKILLS Friendly and out going attitude, willing to learn new thing, can take

constructive criticism, meet each call with a smile on my face and ready to help

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