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Customer Service Representative

Fayetteville, North Carolina, United States
March 18, 2019

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Crystal Johnson

**** **** ***** ***** *** ***

Fayetteville, NC 28314



To obtain an entry level position in Medical Billing and Coding to utilize my training and education, and to make a positive contribution to the Company for professional and personal growth.


Certified as Customer Care Representative with over 10 Years experience, excellent organization skills and attentive to detail, strong interpersonal skills, solid verbal and written communication skills. Assertive, self-motivated. Knowledge of computer software and hardware enter data and process information.


Miller-Motte College- Fayetteville, NC- 8/2012-7/2014

Medical Billing and Coding-Diploma

Fayetteville Continuing Education- Fayetteville, NC- 8/2011-2/2012

IN/OUT Patient Medical Billing and Coding

Fayetteville Technical Community College- Fayetteville, NC- 8/ 2001

Customer Care Representative - Certificate (120.0) CONTACT HOURS

Correspondence School of Business- Ft. Benjamin Harris, IN

Personnel Administrative Specialist- Diploma-11/1980

Work Experience

Sykes- Fayetteville, NC, 6/2016-Present

Customer Care Representative

Handling inbound calls from customers. Handling sales with mobile, internet and Direct TV, adding new lines, and ordering equipment. Assisting with billing issues and Create cases when needed. Assisting with technical issues. Assisting with activation of devices.

Carolina Treatment Center- Fayetteville, NC, 6/2015- 6/2016


Greet patients, direct patients as needed accept payments, handle new admissions, make new charts for patients, record new and discharge patients on AR report. Check building for cleanliness, check inventory order supplies. Answer phone and transfer as needed, report any clinic issues, concerns or suggestion. Complete Cashier Reconciliation form at end of day, deposit cash, complete Revenue and Clinic reports, secure building at the end of the day set alarm code.

Cross mark Marketing and Sales- Fayetteville, NC-5/2014-6/2015


Build and pack out displays handle schedule tasks accurately report all completed tasks set-up plan-o-grams and department resets, communicate effectively with store personnel. Perform Audits.

Convergence Marketing and Sales-Fayetteville, NC-5/2014- 6/2015


Handle cosmetic resets, set up plan-o-grams, audit merchandise when required, department resets and pack outs communicate with store personnel in a professional manner, report all time work via computer, and follow store and company’s policies.

Advantage Marketing and Sales- Fayetteville, NC- 5/2012-Present

Event Specialist

Sample products to consumers in a professional manner (may include cooking). Study product materials to develop product knowledge. Review event schedules, complete time Reports and timesheets, also attend training classes to better serve members.

Kangaroo Express- Fayetteville, NC- 2/2010- 5/2011

Sales Associate

Maintain cash drawer and store safe in accordance with company policy

Perform cleaning duties inside and outside of store, stock, front, rotate merchandise

Operated register to scan, itemized and total customer purchase, kept accurate cash, sales

Maintain security control by reporting all thefts, accidents, gas spills, and gas drive off.

Ollie’s Bargain Outlet- Fayetteville, NC- 5/2009- 1/2010

Sales Associate

Managed cash drawers, checked out customers, ticket and stocked new merchandise, performed customer support duties for area to ensure complete satisfaction of goods and services.

Cingular Wireless- Fayetteville, NC- 8/2001-1/2007

Customer Service Representative/Retention Specialist

Managed customers complaints and billing inquires. Communicated with customers using web-based tools, provided accurate and timely information. Handle all retention issues with professionalism and courtesy.

Centra-Comm Answering Service- Fayetteville, NC – 1/1989- 5/2001

Office Assistant

Managed complex, detailed and varied work related to medical terminology. Process and maintained clients records. Maintain client billing information providing confidentiality and accuracy.

River West Medical Center, Plaquemine, LA- 5/2000- 12/2001

PBX Operator/ In/Out Patient Registration

Consulted on patient information support issues, performed customer support duties, distributed calls to patient rooms and departments, and paged special codes for hospital staff. Handled daily schedules for department employees and physicians

US Army- Furth, Germany- 1979-1981

Personnel Administration

Maintain daily operations. Process and monitored message traffic. Conducted and developed training outlines to ensure readiness for deployment. Researched, presented and implemented safety guidelines.

References Available upon Request

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