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Service Representative

Philadelphia, PA
March 18, 2019

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Sharell Lee



Business professional with experience in finance and operations for companies such as Citibank, BDP International Logistics, and Peco Energy

Reviewed and reconciled daily audit reports for Enterprise/Distributed/Database System and Business Application

Consolidated balance reports and analyze Brokerage accounts while maintaining financial filings

Created timely and accurate data entry reports regarding medical billing financial information onto a spreadsheet

Excellent verbal and written communication skills with both peers and managers and ability to multitask

Proficient in Microsoft Suites (Word, Excel, PowerPoint), Microsoft AX Dynamic, CIMS, Authnet, TBS, and Smart term


Citibank - Feb 2015- July 2018

New Castle, DE

Information Access Analyst Identity Management

Review and reconcile daily audit reports for Enterprise/Distributed/Database System and Business Application

Work with business to obtain proper documentation for system/application changes

Identify and escalate unjustified changes and security incidents following established escalation procedures

Track and document log 100% review status daily tracking sheet

Maintain log review metrics for monthly reporting

Fulfill audit 110% request by providing supporting evidence

Experience in Oracle, WebLogic, Java, IT security, IBM, Network Access, security infrastructure and Redhat Linux

Created process and procedures manuals for IAM and SME reconciliation

BDP International Logistics - Nov 2012- Apr 2014

Philadelphia, PA

Account Receivable Coordinator II-

Cash application process working in AX and Smart term accounting system

Monthly consolidated balance reports and analyze Brokerage accounts

Maintained financial filing and scanning system into DMS log

Write offs banks fee or interest on accounts timely and accurately

Deposited and posted wires payment daily, prepare batch invoices for processing timely and accurately.

Reviewed all invoices for appropriate accounts for payments and distributes signed checks as required.

Posted incoming wires ACH and EFT payments through Well Fargo Bank.

Merged and audited accounting reports for daily balances

Setup aging reports for non-billed accounts for collectors

Offset zero balance accounts with cleanup for all accounts

Peco Energy - Dec 2011-Mar 2009

Philadelphia, PA

Account Receivable Analyst/ Outreach Liheap Consultant

Viewed accounts for meter reading, completing, and estimating billing issues and maintain general ledger accounts

Effectively managed multiple residential, commercial customer accounts for payment agreement terms, collection, credit and transferring balances on billed statement

Exceeded established monthly quality goals by 130% for new services accounts

Received deposits to accurately post payments for processing to customers’ accounts

Analyze accounts to resolve bad debit on pass due balances including researching

The Sirrus Group - Nov 2007- Mar 2009

Orland, PA

Clerical Support/AR Follow up

Created timely and accurate data entry reports regarding medical billing financial information onto a spreadsheet

Researched and resolved underpayments and denials

Consistently exceeded established monthly collection and productivity goals by 145%

Provided adequate and reliable support for field representative by resolving insurance issues.


High School- 1999 South Philadelphia High

College – 2008 Took course towards AA degree, Community College of Philadelphia

Tech School- 2011 Logan Consultants at Jefferson Hospital Philadelphia- Central Sterilization Processing- RCST-Registered ISCAMM.

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