INNOCENTIA THEMBISILE MNGUNI

071*******

ac8tiu@r.postjobfree.com

Profile Extensive experience in Reporting and bringing positive change within channel. Fluent in English, Zulu, Tswana and Sotho. Hard and smart working person with a positive attitude. Leader and Team Player. Record of success in campaign development strategies and solutions. Recognized for ability to build relationships with key personnel.

Personal Details Date of Birth: 30 September 1981

Sex: Female

Age: 38

Marital Status: Single

Nationality: South African

.

Skills Proficiency in 5 African Languages

Strong Communication skills

Team Player

Decision Maker

Self-Motivated

Time Management

Creative

Education

Institution: St Matthews High School

: Highest Qualification: Grade 12 certificate – 2000

Institution: Vista University (UJ)

Qualification: LLB (U) incomplete - 2001

Institution: Makro Crown Mines

Qualification: NQF2 in Retail and Wholesale Management - 2007

Experience

First National Bank 2007 Nov – to 2008 Nov (Contractor)

Bank Teller

Skilled at receiving and processing banking transactions.

Strong mathematical skills.

Attention to detail.

Knowledge of proper cash handling procedures.

Ledger balancing.

Balance allocation.

Cash drawer maintenance.

Loan processing.

Altech Autopage 2009 Apr – to 2013 Mar (Temping)

Retentions Consultant

Doing Upgrades and New Lines

Saving clients who want to cancel their contracts.

Analyzing a client’s usage and putting them on correct package.

Liaising with Courier Company to ensure clients packages a delivered.

Ensuring target is met 100%.

Handling of customer queries.

Ensuring clients details are captured accurately.

Making sure service levels are met

Using costing calculator to try and match deals from competitors.

Selling insurance to clients for their devices.

Upselling of value added services

Following up on deliveries

Experience

Makro Alberton 2013 Mar – Current

Call Centre Agent

Managing inbound and/or Outbound Calls

Following various communication scripts when speaking to a caller

Identifying customer needs, answering questions and providing solutions/alternatives to issues;

Upsellinghttps://searchcrm.techtarget.com/definition/up-sell products and services when possible;

Building sustainable customer relationships;

Keeping records of all conversations organized;

Building product knowledge; and

Improving performance and hit goals.

References

First National Bank

Bank Manager • Michael Chiloane• CELL 087-***-****

Altech Autopage

Team Leader - Colin Swartz • CELL 083-***-****

Makro Alberton

Team leader • Nthabiseng Mofokeng • CELL 065-***-****

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