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Customer Service Software Developer

Carnegie, Victoria, 3163, Australia
March 18, 2019

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Unit */** Coorigil Road, Carnegie, Melbourne, VIC, 3163 040*******


Innovative team player with a passion for continuous learning and solid background in object oriented programming, excellent customer service skills and strong knowledge of end-to-end systems development life cycles.

Seeking for a Software Developer position in a fast growing organization to utilize expertise in software development as well as deployment and support using agile development methodologies. EDUCATION:

Master’s in Information Technology Monash University Australia 2016-2018 Key study areas: Mobile and distribution systems, Android and IOS development, Data visualization, Internet App development, Advance topics in IT, Software engineering and Project Management.

Bachelor’s in Electrical Engineering JNTUK India 2010-2014 Key study areas: Power Systems, Circuit design, Power electronics, High power transfer systems, Electrical Measurements, Electrical Machines, Instrumentation and Control Systems. DEMONSTARTED SKILLS:


• Received positive feedback regarding style and delivery of presentations at my workplaces, demonstrating robust oral communications

• Fluent in spoken and written English


• Ability to adapt to different working environments evidenced by changing Electrical environment to IT environment and gaining the knowledge within short period of time

• Having travelled extensively in Asia and Australia developed insights into different cultures, increasing my capacity to adapt well to new environments

Time management:

• Proven facility to manage timelines and priorities workload in order to balance the studies and part time work at the same time

• Experience in project management from last semester project by following agile software development


• Developed highly creative skills by designing and implementing the Android mobile application and websites during the study period.


• Proficient in java, c, Android, Sql, .net and R programming languages

• Expertise on analyzing the data using Tableau, Shiny and D3

• More skills on designing websites using MVC, html5,css3 and JavaScript

• Having good skills on using IDE like Visual studio, Android studio, R studio and Eclipse. ACADEMIC PROJECT:

Project at Monash University

• Title: CVD Helper ( website)

• Methodology: Agile software development

• Software used: Word press and Tableau

• Duration: 3 months

• Description: ‘CVD Helper’ is a website that aims to educate people about the measures to be taken to reduce the impact of cardiovascular diseases and also provide heart- healthy living guidance. Using CVD Helper, users can gain knowledge about various cardiovascular diseases, assess their lifestyle against the risk factors and get suggestions to improve their lifestyle after CVDs. Also, users can use the website to find various rehabilitation programs run by the government and other organizations to change their lifestyle to reduce the impact of certain risk factors.

• Team Size: 4

• My Role: As a developer in the team I focus mainly on the development and design according to client requirements. Primarily I used word press to develop the website and also parallel maintaining the server on the cloud. Secondly, I worked on the tableau to create charts and embedding to the website pages. Finally testing the website using created test cases and modifies the layout of the website to make it simpler and looks clear to users.


IT Technical Associate Blooms solutions 2015-2016 Key Responsibilities:

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Execute database to optimize data access and security.

• Supervise and analyze and verify data for integrity.

• Document to support area IT functions and extend user support for programs. OTHER EXPERIENCE:

Customer Service Representative BP Part-time 2016- Present Key Responsibilities:

• Handling and managing end of business shift cash

• Carry out basic administrative work and make updates into head office server

• Assisting customers with queries in a professional manner

• Acknowledging the customers when they first enter the shop. REFERENCES:

Professional and industry reference available upon request

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