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Engineer Desktop Support

Dubai, Dubai, United Arab Emirates
March 17, 2019

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Experience: *.* Years

MSc Computer Science

Contact: +971**-*******


Linkedin Profile:

Location: UAE ITIL® Certified

Visa Status: Employment Microsoft MTA® Certified

To work in a challenging environment demanding all my IT skills and efforts to explore and adapt myself in different fields, realize my potential and contribute to the development of organization with impressive performance. IT Support Engineer over 6.8 years experience in IT Sector, providing L1/L2 support, troubleshooting & handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with ITIL objectives.

Professionally skilled with good hold of various Network Engineering practices including Microsoft Server Administration (2008/2012/2016), Avaya and Cisco IP Phone Management PABX, Call Accounting, Active Directory, CCNA, Group Policy, Exchange Server, SCCM, Server Backup, Microsoft Outlook, office 365, Adode Photoshop, Illustrator, Symentec Endpoint Protection (SEP), File Server, Print Server, Load Balancing, Microsoft SAP, Citrix, CCTV Management, Network Troubleshooting, Projectors, TCP IP, Virtualization, VMWare, Remote Administration (Dameware), Biometrics, Voicemail/FAX, HTML, Adobe Dreamweaver, Graphics, NAS, VPN (Virtual Private Network), Remote Administration, Microsoft Office Management, Imaging, LAN, WAN, SQL Server DNS, DHCP, FTP, IIS, WAMP, XAMP Web Servers, Hardware’s Plugging, Integration, Troubleshooting & Software’s patching and Backup. Proficient knowledge of Server Kitup, Firewall, Routers, switches, Cabling & Patch Panel, VLANs, Hyper-V WSUS and full control of Windows, Linux & MAC OS, their administration, maintenance, troubleshooting and Backup. Excellent in communication skills with the ability to interface at all levels. Organization: SEVEN SEAS COMPUTERS LLC (Dubai)

(Top Leading IT Company in UAE)

Tenure: July 2013 – Present

Designation: IT Support Engineer

Ø Responsible for MacAfee EPO services for implementing Encryption, DLP and Antivirus in new machines.

Ø Manage Alfresco Server, PABX / IP Phone Administration and Polycom Video Conferencing Management, administrate Avaya / Cisco Unified Communication Manager (CUCM) such as users administration, monitoring and troubleshooting.

Ø Responsible for DATA-Center monitoring including Fire Alarm System FM 200 & CCTV management and Door alarm system.

Ø Handling Microsoft Exchange, Active Directory, DNS, DHCP and related Domain services. Ø Perform daily system monitoring, verifying the integrity and availability of all hardware, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Ø Ensures all incidents are resolved against SLAs, Troubleshoots and resolves IT issues via phone, web, and in-person channels. Planning and undertaking scheduled maintenance upgrades. Ø Provide Level 2/1 support on request from IT Support staff as IT Service Desk / Helpdesk & Desktop Support, Diagnosing and troubleshooting networking issues. Ø Apply OS Patches on a regular basis and upgrade administrative tools & utilities. Configure Operating Systems and configuration changes of related subsystems like Identifying issues, reported problems, updating, installing new software and upgraded hardware. PROFILE

IT SKILLS/ Expertise



Ø Provide support for IT Infrastructure related emergencies as well as on call maintenance support. Ø Provide full support of all Mac devices, Installation, configuration & troubleshooting IPhone, IPad and MacBook and all related services like ICloud, Apple ID, Printer’s issues, backup. Ø Experience with multiple backup technologies like Acronis, Veeam etc. Ø Responsible for data recovery backup, professional experienced on repairing IT equipments. Ø Advanced Level of printer maintenance and configuring its consoles (Ricoh, Konica, Canon, HP etc). Ø Maintain systems’ inventory and asset configuration documentation. Ø Coordinate with vendors and with Purchasing Department to facilitate purchases. ü Upgraded 1400+ systems in 03 months by a team of 4 IT Engineer, under my supervision during migration phase in Emrill FMC Dubai.

ü Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours. The implemented process allows for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery. (The time saved by this improvement is a clear, positive result. From the employer's perspective, that's quite valuable). CNOOC Iraq Limited Arab Bank Al Jalila (Cultural Club Jumeirah) L’Oreal Middle East Metlife Alico GSK Glaxo Smith Kline Audi Volkswagon DubaiCares DWTC (Dubai World Trade Center) FAB First Adu Dhabi Bank EulerHermes Takaful Emarat PEPSI co, Adani Groups Trapeze Group

Emrill FMC Dubai Carestream Health FIFA AFC Asian Cup UAE 2019 * Organization: QUICKFIX IT COMPANY

(Leading IT Company like Sharaf DG)

Tenure: April2012 – March 2013

Designation: Network Support Engineer

Ø Troubleshooting any reported problems of end-user associated with Windows Servers, or adding, removing or updating any user account information.

Ø Install and maintain network infrastructure and develop best practices for network management lifecycle including planning, installation, configuration and backups. Ø Assure proper installation and registration of hardware and software with respective manufacturers and publishers and keeping others application up to date including anti-virus updates. Ø Collaborate with team members to resolve complex issues in a timely manner and provide project plans, progress and status reports of current projects.

Ø Advanced handling of professional photography solution (Canon, Nikon) like AV, ISO, Shutter speed, AWB, Image Quality, AF etc

Ø Analyze equipment performance records to determine the need for repair or replacement. Ø Provide training and technical support for users with varying levels of IT knowledge. Ø Supervising other services such as help-desk technicians. ü Install and configure 90 Printers in 07 weeks over the 13 branches of HBL. ü Shift 1500+ Desktops in 02 months from different branches of HBL. Achievements




Ø MCITP (Feb 2012)

Ø MCSE (Apr 2012)

Ø CCNA (July 2012)

Ø Computer Graphics (Adobe Macromedia Flash, Adobe PS) (Sept 2012) Ø E-Commerce (Dec 2012)

Ø Computer Technology Development & Management (CTDM) (March 2011) Ø ASP.NET (May 2011)

Ø Web Technologies & Project Management (January 2012) Ø NAT Qualified (National Aptitude Test) Ø GAT Qualified (Graduate Assessment Test) Ø Operating Systems:

Ø Windows

(7, 8, 10)

Ø Microsoft Servers

(2008, 2012, 2016)

Ø Linux

Ø Mac OS X Ø Android Ø IOS

Ø Software / Applications:

Ø Ticketing Systems

Ø Microsoft ServiceNow

Ø Solarwinds HelpDesk Ticketing System

Ø BMC Track IT

Ø Microsoft office (2007, 2010, 2013, 2016), Office 365 Ø Microsoft Visio & Skype Business

Ø Web Servers

Ø Wamp Server Ø MYSQL Ø Xamp Server

Ø Technical Skills:

Ø C++ Ø HTML Ø Adobe Dreamweaver

Ø CSS Ø IP Phones Management Ø Macromedia Flash

Ø SQL Server

Ø Management Skills:

Ø Planning Ø Project Management Ø Communication

Ø Organizing Ø Team Leader Ø Problem Solving

Ø Graphics designing, video & photo editing.

Ø Full skilled in implementing different operating modules & Hardware. UAE DRIVING LICENCE

Ø Emirates ID Card No 784-1-988-***-****-9

Ø Passport No KX1802472

Ø Driving License Authority Dubai, LTV



Masters of Computer Science University Of Agriculture Faisalabad 3.40 2012 CERTIFICATIONS

Ø ITIL Foundation Certified

Certificate No: GR750482050UA

Certificate Body: Axelos (web-Link)

Ø MICROSOFT MTA (98-349) Certified

Certificate No: G958-3763

Certificate Body: Certiport (web-Link)


Further Skills


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