Sales Customer Service

Yancey T. Pollard

Brunswick, GA ***** E: **********@*****.*** P: 386-***-****

Logistics/Transportation Management

Performance-driven leader with 10+ years of progressive success delivering operational excellence for logistics, air/ground transportation operations by setting priorities for teams in military and corporate environments to reach high-performance levels. Committed to achieving applying best practices that drive efficiency by identifying logistics requirements to provide strategic direction while using sound judgement to overcome challenges of various complexities. Impactful communicator capable of interacting with professionals at all levels to initiate continuous improvements that enhance delivery performance and direct staff in executing deadline-driven objectives in supply chain operations. Possess exceptional time management and organizational skills to manage flow of goods and inventory control for optimal results.

oPersonnel/Inventory Management

oProcess Improvement

oStaff Training & Development

oDistribution Operations

oVendor/Customer Relations

oStrategic Planning & Budget Management

Experience Summary

UNITED STATES ARMY, Various Locations, 2004 – PRESENT

Transportation and Logistics Manager/Captain

Instrumental in facilitating movement of personnel/material by managing movement control team to enforce accountability in performing key transportation and logistics functions; direct the flow of material to meet constantly changing demands with safety as the top priority.

Set operational parameters based on risk assessment and intricate evaluations that measure threat levels to prevent delays, interruptions or shutdowns by making modifications as needed to enhance overall effectiveness.

Perform inspections on equipment/tools to minimize downtime by administering pre-arranged preventative maintenance and tactically investigate losses due to theft/damage with clear interpretation of policies.

Key Achievements:

oGained recognition as the primary liaison to maintain consistent flow of communication throughout movement operations to senior management; entrusted to provide guidance that was imperative to training 15+ contractors and internal business partners on inventory management practices.

oStrategically delegated day-to-day assignments for 150 personnel team to foster cross-functional collaborations and informative meetings to track/control movement of assets worth over $3.3M.

Principal Staff Officer-S4

Primary driving force in planning/executing logistical policies that ensure transportation and maintenance services are fulfilled for battalion; directly supervise unit by coordinating operational/tactical logistics to support mode operations and analyze submission of requests to direct supply activities.

Serve as primary point of contact to administer contracting requirements pertaining to transporting hazardous materials/supplies while putting systematic procedures in place to maintain precision of subordinate units and control receipt/exchange of repair parts and accessories.

WALMART, St Mary's GA 2009 – PRESENT

Department Manager

Demonstrate essential leadership skills to oversee warehouse/customer service staff members by arranging work schedules to meet business demands, delegating daily assignments to keep team on track with meeting deadlines and hiring/training new recruits to ensure full understanding in policies and procedures.

Effectively initiate promotional campaigns that align with sales goals to stimulate revenue growth while setting up product displays/price signage to attract customers and monitor sales floor stock levels to rotate/restock merchandise and properly dispose damaged goods.

Set the standard in completing shipping/receiving procedures to ensure on-time delivery of merchandise by generating sales order documentation for scheduled deliveries, staging products on pallets in assigned areas and coordinating shipments to maintain operational efficiency.

Engage in positive customer interactions to pinpoint needs and guide purchasing decisions; act as a mediator to deescalate conflicts between staff/customers by presenting ideal resolutions and leading by example to motivate sales floor team to deliver outstanding customer service.

Accountable in analyzing P&L statement and sales report to help management determine store’s financial performance and provide insight to increase profitability.

Education

B.S., Health Science, University of North Florida, Jacksonville, FL

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