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Manager Customer Service

Little Rock, AR
March 17, 2019

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Robert Rapier **** Pine Meadow, Bryant, Arkansas *2022 501-***-****

Work Experience

Crossmark, Inc. Plano, TX.

February 2017 - December 2018

Reset Coordinator

Reset CVS pharmacies across U.S.. Received & set fixtures, set planograms, supervised labor resources.

Verizon Wireless, Little Rock, AR.

November 2012- June 2016

Customer Service Advocate

Inbound call center. Account service, troubleshooting account devices, processing payments.

Dollar Tree Stores, Inc., Little Rock, AR. March 2006-2012

District Store Trainer

As a D.S.T., responsibilities include the initial training of store managers, serving as a point person

for new system upgrades, and continuing education aspects for Dollar Tree. In addition to

training, responsibilities extend to supervision / execution of merchandising, operations, product

replenishment, human resources, and P&L.

Keystone Automotive, Little Rock, AR. December 2005-March 2006

Route Salesman

Serviced 100+ accounts in North Central & Northwest Arkansas, delivering aftermarket body parts

and supplies to area automotive body shops, developing new accounts, and providing customer

service to existing accounts.

PETCO, Inc. February 2004-May 2005

General Manager

Supervised merchandising, operations, product replenishment, a staff of 24 associates including

an operations manager, merchandise manager, companion animal & grooming specialists, and

the P&L for a store with $ 2.4 million in annual sales.

Cookworks, Inc., Carrollton, TX. May 2000-January 2003

Import & Distribution Manager

Managed inbound freight from Europe, Asia, and Central America, and the distribution of foreign

and domestic goods to multiple retail locations. Duties included supervision of a warehouse staff,

scheduling, payroll, inventory control, loss prevention, physical inventory preparation, and execution.

Managed the Holiday Catalog fulfillment, and concierge service.

Bed, Bath & Beyond, Dallas, TX. September 1992-March 2000

Operations Manager

Supervised departments of shipping/receiving, point-of-sale, customer service, bridal registry, and

plant maintenance. Managed expense invoicing, and sales audit functions. Held a position as a

Security Officer for the J.D.A. merchandising system, and performed as the on-site liaison for

store planning, network control, human resources. loss prevention, CCTV implementation and


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