Crossmark, Inc. Plano, TX.
February 2017 - December 2018
Reset CVS pharmacies across U.S.. Received & set fixtures, set planograms, supervised labor resources.
Verizon Wireless, Little Rock, AR.
November 2012- June 2016
Customer Service Advocate
Inbound call center. Account service, troubleshooting account devices, processing payments.
Dollar Tree Stores, Inc., Little Rock, AR. March 2006-2012
District Store Trainer
As a D.S.T., responsibilities include the initial training of store managers, serving as a point person
for new system upgrades, and continuing education aspects for Dollar Tree. In addition to
training, responsibilities extend to supervision / execution of merchandising, operations, product
replenishment, human resources, and P&L.
Keystone Automotive, Little Rock, AR. December 2005-March 2006
Serviced 100+ accounts in North Central & Northwest Arkansas, delivering aftermarket body parts
and supplies to area automotive body shops, developing new accounts, and providing customer
service to existing accounts.
PETCO, Inc. February 2004-May 2005
Supervised merchandising, operations, product replenishment, a staff of 24 associates including
an operations manager, merchandise manager, companion animal & grooming specialists, and
the P&L for a store with $ 2.4 million in annual sales.
Cookworks, Inc., Carrollton, TX. May 2000-January 2003
Import & Distribution Manager
Managed inbound freight from Europe, Asia, and Central America, and the distribution of foreign
and domestic goods to multiple retail locations. Duties included supervision of a warehouse staff,
scheduling, payroll, inventory control, loss prevention, physical inventory preparation, and execution.
Managed the Holiday Catalog fulfillment, and concierge service.
Bed, Bath & Beyond, Dallas, TX. September 1992-March 2000
Supervised departments of shipping/receiving, point-of-sale, customer service, bridal registry, and
plant maintenance. Managed expense invoicing, and sales audit functions. Held a position as a
Security Officer for the J.D.A. merchandising system, and performed as the on-site liaison for
store planning, network control, human resources. loss prevention, CCTV implementation and