PRAVEEN KUMAR (SCRUM MASTER, AWS-ASA, IOT- IBM BLUEMIX, ITIL V3)
Albany, NY 12144 (M) +1-518-***-**** firstname.lastname@example.org Visa Status - Green Card.
12+ Years of core IT experience providing development to production support management over large-scale IT implementations. Excel at liaising between business and technical areas to achieve on-time, on-budget, and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables.
Practiced ITIL, Agile (Kanban and Scrum) and waterfall project management methodologies and known for the ability to produce high-quality deliverables that meet or exceed timeline.
Designed architecture of secure reporting server, application, and customized scripts to scale the application up and down based on demand.
Leadership (Program and Project Management)
Incident and Problem Management.
Request fulfilment and Service Improvement.
Agile Methodology – Scrum and Kanban (User Stories, Continuous Integration, Continuous Integration, Automated Testing)
AWS (Amazon web services) Cloud, Enterprise Architecture, Service-oriented Architecture
DevOps program release management & Cloud Infrastructure
IOT – Using IBM Bluemix and raspberry pi.
Conflict resolution, risk management, Process defining and implementation.
Documentum with BOCS architecture.
Development –Java (With Spring MVC and custom framework), XSL, XSD, Java, Oracle DB, SQL Server, Python with Flask Framework.
Tools, Technologies, and Concepts.
Tools for Agile Methodology –Jira, Zenhub, and Version1.
Project Management Tool – Microsoft Project Planner
Data Analysis in MS Excel (Expert Level).
ServiceNow for Ticket tracking and Performance Analytics for advanced report generation to dashboard implementation.
Defect Management tool like HP Quality Center/ALM
Application Performance Monitoring like – Riverbed, App Dynamics.
Log analysis tools like -Splunk and Monitoring tools like – Sitescope and Siteminder.
Content Management tool like WordPress, Documentum – EMC, Liferay.
Continuous Integration tool – Jenkins and Hudson.
Application Server like -Weblogic, Apache Tomcat.
Code Repository – GitHub and CVS.
IDE – Eclipse, Visual Code, PyCharm and IntelliJ.
Concepts – Service Orientated Architecture (SOA), Microservices
Client – Pratt and Whitney
Role – Technical Project Manager 06/2018 to Current (7 months)
Virtusa – Windsor (CT) and Albany (NY)
Project - #1 – Develop a web application to provide the calculated angle for aligning aircraft engine modules.
Project - #2 – Build an advanced dashboard to track parts supply and demand with managing risk associated with the building of each engine based on those parts.
Technology – Java, Python, VBA Macro, Oracle, PL/SQL, Angular, Websphere, Apache, Tomcat, and Siteminder.
Effectively and qualitatively delivered the conversion of highly complex VBA calculation code to Java functions to improve application calculation accuracy.
Introduced centralized JSON Web Token(JWT) authentication to authorize and authenticate web application session.
Designed the database structure to recognize future growth of application and optimized the search by implementing various indexes.
Calculated the rendering of data and efficiently moved the calculation to backend logic to improve application performance by 20%.
Implemented well-organized and efficient import procedure for 25+ million records using Python Panda library.
Design the product’s story backlog by having multiple interactions between end user and the client.
Package, Track and Prioritize delivery of all epic and stories present in backlog.
Play the role of Scrum Master to prioritize delivery of stories using Scrum(Team#1) and Kanban(Team#2).
Partnered with Business Project Management staff to manage and deliver customer projects on time and within budget.
Allocate, manage and give work directions to 15+ Development Engineers, technical writing staff and interns.
Created a Project Plan, estimation worksheet, risk assessment, and mitigation plans, change management plans, issue management plans, root cause analysis, quality plan, and tracking sheets.
Spearhead implementation of App Dynamic and derive useful information for optimizing application performance.
Client – Standard and Poor’s (S&P)
Role – Technical Project Manager 01/2013 to 06/2018 (66+ months)
Virtusa – Albany (NY) and New York City (NY)
Project: Develop, Manage and Optimize a global team to provide production support (24 X 7 X 365) for 13 highly mission-critical application for publishing and maintaining various ratings for millions of organizations (including countries) throughout the world.
Technology – Java, Pega, Oracle, Documentum, Quark,.Net, Liferay 6.2
Designed a wrapper web application using ExtJS and Spring MVC on top of HP-QC to track and optimize resolution of tickets and improve SLA beyond 90%+.
Implemented data correction tools in Core Java to fix 10+ million records and reduced the 15% of incoming ticket volume.
Build the architect of DevOps automation like auto server restart, deployments, disaster recovery, auto fixing the tickets, etc.
Crafted a precise plan to improve application performance at load balancer level to WebLogic layer to reduce application loading time by 4 secs (from 6 secs).
Lead the overall IT operations for application incident/problem escalation, service level adherence, reporting, performance, and operational documentation.
Perform IT application capacity and availability planning.
Served as the tactical coordinator for critical issues that arise, coordinating as necessary with other IT technical teams and the business in identifying the problem and moving towards a resolution.
Oversees day-to-day operations of support teams, including ticket monitoring, prioritization, and routing of critical issues, and individual coaching.
Lead design and delivery of high-available, scalable and secure web application accessed globally.
Planned automatic failover and scale-up/down based on the demand for the web application.
Use SOAP UI or Postman to investigate REST API related issue and identify the bottleneck.
Track and investigate application performance issue in a high-available production environment.
Lead a team to support and manage application content on Liferay, Documentum, and Quark.
Develops and maintains customer-centric procedures for processing and resolving technical and programming support calls, while reducing Total Cost of Ownership.
Host, track and conclude production issues, troubleshooting issues, brainstorm session and DAR (Decision Analysis and resolution).
Participate in the review and management of monthly IT invoice processing.
Oversee, manage and document annual IT disaster recovery testing and results
Utilize log analysis tools like Splunk to pro-actively resolve the issue and take necessary action.
Delivered training on email etiquettes, handling communication for production support engineer.
Client – Standard and Poor’s (S&P)
Role - Senior Technical Architect (Senior Consultant) 11/2011 to 01/2013 (13+ months)
Virtusa – Tokyo (Japan) and Hyderabad (India)
Project: Build and maintain a web application to track, maintain and monitor the performance of Structured finance securities.
Designed and developed a flexible ETL process (in Java) to import data from multiple sources and update massaged data to the various data source.
Developed SLA report generation in Java to collect data from excel and generate charts to email to required stakeholders.
Play the role of scrum master to track, progress and deliver stories based on user need.
Build new enhancements and optimize existing flows to provide a greater customer experience within the provided budget. Utilize and train the same set of resources to work on various skill set.
Developed technical solutions to diverse operational problems.
Designed strategic plan for component development practices to support future projects.
Provided methodologies for object-oriented software development and efficient database design.
Leading and coordinating between Mumbai/Australia and Japan team to deliver the milestones.
Client – Fidelity/GHR-Canada
Role - Technical Architect. 02/2007 to 11/2011 (48+ months)
Virtusa – Toronto (Canada) and Hyderabad (India)
Project: Build a loan origination system which will evaluate users credit history and determine the risk of giving a loan. This involves interaction with the 3 credit agencies and building of automated documentation.
Architected a reporting framework to develop reports using Jasper technology. Eventually, it replaced all the reporting done by Crystal Reporting.
Designed an automated process for building loan origination system from the base version so that the client can use this to sell to the various financial institution with minimum efforts involved.
Requirements gathering and preparing Design Documents.
Leading team to make use of the framework at various stages of the system without code duplication and ensuring that the code is adhering to framework specification.
Coding review/Coding and unit testing.
Certifications Information Technology Infrastructure Library (ITIL V3) (Certificate Number: 4659330.1166743).
Certified ScrumMaster (CSM) – (Certificate ID: 533062)
AWS Certified Solutions Architect - Associate (SAA) – (Validation Number DVFFDSV111B4Q699)
Internet of Things (IoT) – IBM Bluemix.
Master of Advanced Software Technology (Diploma): Advanced Software Technology 2007
International Institute of Information - Pune
Bachelors of Engineering: Information Technology 2005
VPCOE (Pune University) - Baramati