PROGRAM MANAGER

Experience

Rajesh Unni Krishna

ac8t8m@r.postjobfree.com 818-***-**** https://www.linkedin.com/in/rajesh-unni-krishna-25267368 Program Management Technology Operations Global Business Integration IT Development Process Optimization Solution-driven manager of value-adding programs fueling global growth, competitive advantage and transformative change for diverse industries. Conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Lead international, cross functional teams in delivering strategic initiatives proven to improve systems, processes and bottom-line results. Comprehensive experience in high-level operational and program management, as well as expertise in supervising multi-million-dollars budgets and oversee top-performing teams. Areas of

Expertise

Strategic Growth Plans

Business & IT Alignment

High Impact Decision Making

Risk & Mitigation Management

Resource Planning & Management

Optimized Financial Budget Utilization

Client Liaison, Consultation & Advisory

Vendors & Contract Management

Process Improvement & Gap Analysis

Operation & Technology Management

RFP Processes & Business Development

Prompt Negotiator and Co-ordinator

Higher Revenue Lower Cost Stronger Customer Satisfaction Optimal Productivity & Efficiency Discover Financial Services, Program Manager, Tennessee, USA, May 2016 to Present; Famers Insurance, Senior Manager, California, USA, Feb 2015 to April 2016 IT Projects Delivery & Program Management:

Successfully delivered more than 200 IT projects ranging size from $5,000 - $2.5 million, handled 8 major projects simultaneously and maintained the record of delivering them within deadlines & budget.

Implemented large Java/J2EE IT projects to upgrade and enhance commercial application software. Performed change and release management for premium customers.

Partnered large scale Client programs focused on business growth, technology advancement and process improvement across business implementations.

Managed multimillion-dollar programs in excess of $25 million, schedules, staffing, requirements and tasks to comprehensively orchestrate all facets of ongoing program operations. Process Improvements & Operational Excellence

Brought standardization by developing and implementing various project management processes that have formed the foundation and enabled 100% revenue growth in a single year, representing $7 million new revenue.

Consulted and advised 10 client companies on process improvements that have strengthened performance metrics across board.

Planned schedules and resources, providing leadership for cross-disciplinary projects of teams of up 110 people comprised of contractors and both internal & external employees. Global Business Savvy

Worked with client companies spanning multiple continents, accordingly managed schedules and resources across time zones while adapting communication style for a diversity of cultures.

Executed Programs and projects across vary countries covering throughout Middle East Asia, South Africa, Asia, South America and North America.

Have established and setup new Accounts, Development Centre and Client IT Infrastructures. Team Management

Directing staff hiring, training, and mentoring functions while ensuring adherence to program’s quality standards and ethical guidelines.

Developing solid, trusting relationships with community resources, internal / external groups, and boards of Managers.

Education

Experience Summary

Earlier Career: Module Leader in Wipro Technologies, 2010 - 2011 Senior Engineer in L&T InfoTech, 2010-2010 Senior System Analyst in Scope International, 2008 - 2010 Programmer in Esquire Systems, 2005 - 2008 Programmer Trainee in ISRO – Sathish Dawan Space Research Center (IT Division), 2004-2005 Master of Business Administration, (MBA), Madras University, Chennai, India Master of Computer Application (MCA), Anna University, Chennai India Bachelor of Science in Computer Science, GGU University, Bilaspur, India Project Management Certified Professional Certification, PM Academy Scrum Master Certification, Scrum Allianz Certified Agile International Leadership Program Certification: American Management Association Certificate on HID, Dale Carnegie Certificate on HIP, IBM Certified in WebSphere Commerce V7.0, System Administration Trained from IBM certified center for IBM-WebSphere and Rational Software Architect. Best Buy Online Retail, Project Manager:

Responsibilities:

Implemented full Software Development Life Cycle, end to end with Java/J2EE technology in new application development and existing application maintenance.

Established Offshore Development Centres providing IT Services for Java technology, Testing, Infrastructure and Support Services.

Collaboratively worked with Business Directors, Leadership and IT service managers to track project budget, cost and profit targets to meet established return on investment (ROI).

Prioritized projects based on changing business needs, urgency, risk, size & complexity, cost, interdependencies, resource constraints and stakeholder value.

Monitored all projects scope, schedules delivery and key metrics to communicate the program status periodically to business stakeholders.

Engaged with cross-functional business leaders to objectively analyse the organization’s ability to absorb change, adopt post-deployment, day-to-day operational activities and optimum support.

Proactively identified dependencies and issues between teams, worked to resolve them. Facilitated the discussions and managed relationships between technology and business stakeholders.

Coach team members to ensure process adherence, effective project management and utilizing best practices. Provided structured thinking to the project initiatives across multiple. Walmart, Module Leader:

Responsibilities:

Implemented multiple application enhancements using Java, J2EE (Servlets, JSP, JDBC, JMS, Transactions), Web Services, XML/XSLT, Java script.

Developed application code on ATG Dynamo Framework, ATG Servlet Beans, ATG Repositories, Form Handlers, Extending ATG Profile and Profile Management, Dynamo Messaging System, Transaction Management, Basic knowledge of ATG Scenarios & Personalization Framework.

Designed new features using ATG Catalog Organization, Navigation & Search, Pricing & Promotions, Shopping Cart, Purchase Process & and Order Processing pipeline, ATG Catalog Organization, Navigation & Search, Pricing & Promotions, Shopping Cart, Purchase Process & and Order Processing pipeline.

Lead the team in appropriate decision making through strong judgment and the ability to analyse options and implications. Worked in an Onshore-Offshore Model.

Provided feedback to functional departments during the company’s annual planning process on product development requirements, including financial and human resources.

Assisted in the development of the project's key objectives, scope, success criteria and communicate them effectively across the project team as necessary.

Seeks out and engages regularly with peers, creating an environment of exchange for learning and evaluate the CCV (Complexity, Completeness, Volatility) Grading of projects.

Drove a high performance culture by fostering innovation, personal accountability, and a commitment to results.

Standard Life Insurance, Senior Software Engineer: Responsibilities:

Delivered sustainable solutions design - keeping an eye towards simplicity, reliability, reusability, manageability, scalability, extensibility, performance and re-use.

Setup development environment with WebSphere, JDK, JRE, DB2 and review Client products. Implement modules using JavaScript, JavaBeans, Java EE, JavaServer, Java Swing, Java Servlet.

Developed plans, schedules, and control project activities to fulfil project objectives and satisfy business requirements.

Conversed both technical and non-technical terms to both novice and more proficient system users. Detailed Sprint Planning and Project tracking.

Standard Chartered Bank Operations International, Senior System Analyst: Responsibilities:

Developed and implemented key modules DEALS & INTEREST, as per the Business requirement for the Core Banking System.

Analyzed core system functionalities to design specifications and implement business requirement following complete SDLC process for each release management modules.

Functional Specification reviews as per the Business requirement and Walk-through for the functional change to business user and Testers. Worked together with User, Developers and Testers to resolve business issues.

Developed scripts for Architectural base lining to maintain the version of source. Provide solution for the technical issues and reviewed test case for coverage.

Implemented POC for various new features using architecture and robust design patterns.

Wrote clean, readable Java code with the understanding the fundamental design principles behind a scalable application

Standard Chartered Bank, Programmer:

Responsibilities:

Developed new version of the Single-Sign-On eSecurity system with upgraded environmental and coding standards using IBM Websphere. Deployed and released the application to 14 countries.

Implemented Change Requests from the country users. Development numerous code using Java, Spring, JUnit, Eclipse IDE, Databases, APIs.

Implemented Continuous Delivery concepts and tools such as Jenkin, vulnerability tools such as Sonar.

Created reusable Java libraries with the Knowledge of concurrency patterns in Java, and concepts of MVC, JDBC, and RESTful

Implemented web application frameworks supported Java GUI frameworks (Swing, SWT, and AWT).

Proficiently debugged and fixed defects across SDLC process. Used Ration Clearcase as the code versioning tools and build tools as Ant.

Major Client Brands

ISRO – Sathish Dawan Space Research Centre, Programmer Trainee: Responsibilities:

Developed NBMCS system using Java technology, solid object-oriented programming and scalable design & architectural patterns

Created database schemas that represent and support business processes, understanding of the class loading mechanism in Java. Developed various screens based up on the flow of the system. Done Coding of client and server side interface using Java Applets and EJBs

Test Cases Preparation, Unit Testing and Integration Testing. Bug fixes and Implementation. Launched the portal and trained User team.

Drove the high quality completion of IT system engineering, software development and enterprisewide implementation projects of the following major clients Wipro Gallagher Solutions, Franklin, Tennessee, Discover Home Equity Loans, Program Manager: Wipro Gallagher Solutions (WGS), Wipro Technologies’ company (NYSE:WIT), is a premier provider of full spectrum lending products and services. Combination of innovative technology products and expert servicers are designed around the lender’s need for performance, quality, and efficiency. From intuitive loan origination systems through full-cycle fulfillment services, analytics, and consulting, our entire suite of solutions helps drive lender progress for financial institutions of all sizes and in any market conditions. Zurich Insurance, Simi Valley, California, FARMERS Insurance - PLA project, Senior Manager: Farmers Group Inc., is a wholly owned subsidiary of Zurich Financial Services, an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europeans well as in Asia Pacific, Latin America and other markets. The FARMERS - PLA project is associated with the Personal Lines vertical within Farmers Insurance Group. It is associated with a vast web application suite that is used by the Farmers Insurance Group's Agents to conduct their business. The constituent applications within this suite address a variety of functional areas such Policy Sales and Service, Billing, Reporting, Internal Forums, External Integration etc. The Project involves the maintenance and enhancements of these applications. This encompasses a number of smaller projects aimed at improving the features of the applications, some of which are specially funded based on the business objectives and have an implementation schedule of their own. The rest are implemented as part of scheduled regular releases throughout the course of the year. All the teams, including the business analyst teams, the infrastructure teams, the testing teams and the application development/support teams, across various verticals, work together to realize the goals of these projects. Apple Computer, Inc., Cupertino, CA &, Project Manager: Apple Inc., formerly Apple Computer, Inc., is an American multinational corporation headquartered in Cupertino, California. Apple Inc., designs, manufactures and markets mobile communication and media devices, personal computers, and portable digital music players, and sells a variety of related software’s, services, peripherals, networking solutions, and third-party digital content and applications. Philips Customer Lights B2C Online Shop, Project Manager: Application Support and Maintenance of Philips Customer Lights B2C Online Shop which is ATG technology and setting up new Support and Maintenance team for Philips HHS Health Care B2B Online Shop which is in Hybris Technology.

LATAM Retail Adessa Private Ltd., Falabella (Santiago - Chile), Account / Project Manager: Falabella is a multi-channel retailer selling by web, phone, catalog, and television. The department stores can be found in Argentina, Chile, Colombia and Peru. Falabella Department stores sell a wide variety of merchandise including apparel, home furnishings, electronics and sporting goods. Sodimac is a Chilean home improvement warehouse store chain. Besides Chile, there are stores in Argentina, Colombia and Peru Best Buy Commerce – Deals Near Me., (Minneapolis - USA), Project Manager: Worked with Best Buy business to develop functionality and provide application support to the www.bestbuy.com e-commerce website. Deals Near Me (DNM) is a highly cross-functional program within the broader Product Acquisition and Flow initiative focused on increasing demand and improving discover-ability for At-Risk inventory in the stores and thus by allowing Best Buy to realize the following benefit: Customers purchase clearance & local open box items across digital platform, Reduced margin erosion, Increased foot traffic and Improve price perception. Deals Near Me is to build and enable the capability for BBY customers to browse and purchase the local store clearance & open box items online. Also implemented the Behavior Driven Development methodology using FTA Framework and automated the QA activities based on functionality (Retail-eCommerce). Achievement: The Best Project of 2012-2013 in whole Retail Vertical Wipro Standard Chartered Bank Operations International, Electronic Branch Banking System, Senior System Analyst: Electronic Branch Banking System – EBBS E10 – Release Management for 19 countries (Lebanon, Philippines, Australia, Bahrain, Falklands, Bangladesh, Oman, Labuan, Afghanistan, South Africa, Pakistan, Nepal, Jordan, Japan, Brunei, UAE, Srilanka, Qatar, Vietnam). EBBS is completely developed using the n-tier J2EE standards and architecture. The release management project was to make Single source and Multi Database system, such that the all versions of eBBS running in all E10 counties are having the same version such that maintenance is easy and can be easily migrate to higher version of EBBS (E12). The project was split into 3- phases E10.9, E10.10 and E10.11. First set of 9 countries sources are merged including functional and technical changes. After the deployment of E10.9 remaining 5 countries are taken which will be E10.10 and deployed to all the 14 countries. Similarly E10.11 conversion and migration is done to all 19 countries. Each country business need to be communicated with any functional change if exist. Controlled and managed the sources, functionality, production issues, System Stability and implemented process oriented approach for the total project.

E12-EBBS (Electronic Branch Banking System) is completely developed using the n-tier J2EE standards and architecture. The releases R1, R2, R3 and R4 are functional changes done as per SCB India (Business) requirement over the existing E11-EBBS System. The major portions of the releases are related to INTEREST, DEALS, TAX & SME functional module. Due to the new Business changes many issues/logs will be raised in the ST/SIT/UAT Stages. RCA team has to analyze and provide solution to the development Team for each SLA. The log/issue can be due to Design or Technical Specification problem which need to be closed out with the Designer.

Standard Chartered Bank IT Operations through Esquire Systems, eSecurity Application, Programmer: eSecurity Application is a dynamic, flexible and highly user-friendly security application which provide the authentication, authorization and validation to eBBS (core banking product) and other noncore application. The new version of eSecurity Application has the following properties: 1) Removal of Application Dependencies 2) Authentication through XML 3) Avoiding Duplicity of KEY ID 4) Catching of data 5) Providing better House Keeping. The eSecurity S03.1 was migrated to the 14 countries which were running with the old version of eSecurity application and rolled out to 3 new countries. The country code has been specified as below: Migration: AF, OM, QA, IR, JO, NP, IN, LB, TW, TH, AE, PK, BD, BH Rollout: NG, ZA, AU It is completely developed using the n-tier J2EE standards and architecture. It provides the facility of Single Sign On to all users. The new version of eSecurity Application has the following properties: 1) Removal of Application Dependencies 2) Authentication through XML 3) Avoiding Duplicity of KEY ID 4) Catching of data 5) Providing better House Keeping

ISRO - Calibration Lab Instrumentation/LSSF, Management System for Calibration and Scheduling, Programmer Trainee:

“NETWORK BASED MANAGEMENT OF CALIBRATION AND SCHEDULING” system developed using Java technology to provide computer monitoring & control of calibration status of Test Instruments and Equipment. Personal Details

This system provided the facility to monitor the calibration data and the final test report by the authorized users in the network to easily handle data entry and faster access of the Test Instrument and Equipment status report validity date of calibration. Major modules of the system were, Module-1 deals with Administration, User Maintenance and Equipment data/information. Module-2provides report creation and view. The third part is to trigger automated test of Equipment and data capture. In this system depending upon the user selection the report can be viewed according to the calibrated date. o Languages Proficiency: English.

o Passport Number : L6084541.

o Current VISA : H1B Valid till 2020

o Current Address : 1522 Moores court, Brentwood, TN, 37027.

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