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Data Entry Insurance

Jacksonville, Florida, United States
March 19, 2019

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Samia Saleh

**** ********* ****** **** * #****, Jacksonville, FL 32256

Cell: 904-***-****, Email:

Employment History

Contractor Network Coordinator

Crawford Contractor Connection, Jacksonville, FL

February 2018 – Present

Reviews, audits and processes new and existing contractor applications and creates files in the contractor management database.

Obtains the required documents consistent with client standards for compliance, guidelines and State requirements, such as licensing and following up to guarantee compliance.

Communicates with network recruiters to facilitate communication to contractors within the contract network and other departments.

Communicates with insurance companies and contractors regarding missing documentation and errors on required deliverables.

Provides documentation to contractors for specific client training prior to activation on the network,

Requests the profile set up for the contractors and verifies XactAnalysis to ensure the contractors installed their Xactnet profile for the required clients.

Work with established templates and new templates.

Assists in training new hires in the department.

Participates in special projects for other departments when requested.

Serve as point of contact and liaison for contractors and District Managers.

Updates web-based and other computer programs with contractor information.

Quality Control Analyst, Title and Escrow Post Closing Department

EverBank/TIAA, Jacksonville, FL

September 2017 – January 2018 (Short-term position)

Responsible for analyzing and researching mortgage document’s to be sent out for recording according to compliance and procedures.

Review insurance policies and other documentation for accuracy and ensuring that all information is correct in accordance to State guidelines and procedures.

Communicate with customers regarding all aspects of their loans.

Communicate with attorney’s regarding the customer’s deeds and other documents.

Trains new employees and cross trains existing employees on new processes.

Assist in developing new quality assurance policies and procedures.

Ordering payoffs listed on the Closing Disclosures and ensuring the mortgage payoffs are submitted timely and to the accurate location.

Prepare all signed closing packages for delivery to the lender.

Prepare payoff package for delivery to the lender

Prepare recordable’s to be sent back to the customer.

Senior Quality Assurance Analyst, Correspondent Lending

JP Morgan Chase, Jacksonville, FL

May 2013 to July 2017

Conducted internal audits of mortgage documents in a production environment such as insurances, title policies, escrow accounts, and taxes.

Reviewed tax payments with focus on the tax authorities and tax due dates for accuracy and reviewed the escrow analysis statement, while complying with State and investor guidelines and policies and procedures.

Reduced losses by identifying errors for the annual dollar amount on taxes as well as incorrect tax authorities entered and insurance errors.

Assisted in writing and editing policies and procedures for quality assurance and compliance processes.

Researched, identified and analyzed discrepancies and recommend clear solutions to management.

Conducted training for the trainers and staff on various checklists in an effort to help them gain an understanding on processes and compliance.

Served as a Subject Matter Expert (SME) on a number of checklists, such as such as Safe Act, HMDA, and validated compliance requirements for the TILA-Respa Integrated Disclosure (TRID) and Truth in Lending Act and Regulation Z for the Correspondent Lending Operations.

Assisted in the software testing of fields for a customized application and conducted regression testing to ensure that all fields complied in the process.

Mortgage Specialist, Mortgage Department – Vystar Credit Union, Corporate Office

Oasis Staffing, Jacksonville, FL

September 2012 to May 2013

Insurances/New loans

Communicated with credit union members and insurance agents regarding all inquiries on their homeowner’s insurance and ensured accuracy on their annual policy premiums.

Review insurance cancellations and forced placed insurance when required.

Responsible for updating and reviewing the escrow and non-escrow insurance for members using available computer tools.

Responsible for auditing the new loan applications from the loan originators and post closers to ensure document accuracy and data inconsistencies and errors.

Short Sales/Foreclosures

Responsible for submitting the Affidavits of Indebtedness (AOI) and Complaints to the Attorney.

Processed new short sale requests and entered new data into the Excel spreadsheet on a daily basis.

Prepared Fannie Mae foreclosure files to be sent to the Attorney.

REO Properties

Cancelled properties after sale.

Prepared documents for PMI claims to be submitted for reimbursements.

Ordered foreclosure insurance for REO properties.

Set up utilities for REO properties.

Handled realtor communications and REO contractors in regards to property preservation.

Reviewed and filed HUDs and Certificate of Titles.

Loss Mitigation Specialist/Hardship Group

Communicated with customers regarding their inquiries on their accounts.

Responsible for submitting files to the courthouse to be recorded.

Prepared document files for loss mitigation/hardship applications.

Reviewed contracts for accuracy.

Uploaded new hardship applications and entered data into an Excel spreadsheet and ordered credit reports.

Mortgage QA Auditor, Wells Fargo Home Mortgage, Loss Control Technology Services Solutions Group, The Mergis Group, Jacksonville, FL February 2012 to July 2012

Conducted independent audit of bankruptcy and foreclosure loan documentations in a production environment to determine if processes and the documentation were in compliance with internal company requirements, insurer guidelines, investor requirements and/or government regulations.

Audited mortgage servicing activities, identified audit findings and made recommendations to management regarding the errors and inconsistencies.

Communicated with attorneys on the status of foreclosure loans and requested documentation pertaining to customer filing with the courts.

Reviewed Regulatory Compliance, Fraud, Fair Lending and Mortgage Servicing.

Ensure that identified risks and/or problems were clearly documented and interacted with the appropriate parties within the group to ensure timely resolution.

Mortgage Servicing Specialist, Bank of America, Foreclosure Referral Review Team

Solomon Page Group, Jacksonville, FL

November 2010 to November 2011

Reviewed bankruptcy and foreclosure loans in a production environment by utilizing mortgage applications, such as AS400, iPortal, FRQ and LAMP for pre-foreclosure and generation of State required letters.

Communicated with attorneys regarding the customer’s status on bankruptcy and other related foreclosure issues.

Conducted training for new hires and contractors and provided input to managers on their performance and their understanding of the foreclosure process.

Maintained and adhered to internal operational controls and ensured they met company standards.

Senior Project Coordinator, Engineering & Security Department

Inova Fair Oaks Hospital, Fairfax, VA

January 2007 to August 2010

Provided assistance to hospital staff and external clients, such as insurance companies and vendors with answering phone calls, and recommended solutions to problems by analyzing customer needs.

Provided data entry, word processing and presentation support for reports and documents in MS Word, Excel and PowerPoint.

Supported the department director with managing the calendar and scheduling meetings.

Responsible for establishing purchase orders in a database and maintained financial accounts and invoices for submission to the accounts payable department.

Responsible for creating and closing out work orders through an online program.

Responsible for scheduling the conference rooms for hospital staff and non-Inova affiliates, such as doctor’s offices and organizations.

Entered daily invoices into a spreadsheets for engineering and non-engineering budget.

Responsible for staff and manager’s timesheets by ensuring accuracy of their starting and ending time off (PTO).

Part-time Patient Registrar Specialist, Emergency Department

Communicated with patients and families on the telephone and assisted them with all aspects of their concerns.

Greeted patients as they walked in and assisted them by provided timely and accurate data entry of pre-registration information in a customized database and communicated closely with the Triage nurses.

Computer Software Skills

Closers Choice

MS Excel

MS PowerPoint


MS Word


Quality Review (QR)

MS Access


Lotus Notes

MS Outlook


Visio Technical

Scheduler Plus


Image Right


215 Florida Life Insurance and Variable Annuity License – Obtained in January 2018

Montgomery College Rockville, MD Campus

Major: English


JPMorgan Chase, Bank of America and Wells Fargo Home Loans – participated continuously in classroom and online training of State guidelines and company standards and procedures.

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