ARZAN LALI

San Diego, CA ***** 574-***-**** ac8t7a@r.postjobfree.com linkedin.com/in/arzanlali

PROFESSIONAL SUMMARY

Successful and innovative Development Director and Technical Program Manager with more than 20 years of experience in application development, program management, system integration, implementation, and support. Management leadership, strong communication, organizational and analytical skills, with comprehensive knowledge and in-depth experience in planning and problem-solving. Proficient in architecting, developing and deploying cost-effective business solutions. AREA OF EXPERTISE

Program Management Application & Web Development Agile/Scrum/Waterfall Methodologies Business Intelligence Continuous Integration / Continuous Delivery (CI/CD) Customer Relationship Management (CRM) AWS Cloud ETL SaaS Risk & Vendor Management Cross Functional Collaboration & Integration Digital Distribution & Social Collaboration TECHNICAL SKILLS

• Tools: Microsoft Project, JIRA, Tableau, Confluence, Crucible, FishEye, GitHub, Bitbucket, Slack, Jenkins, Bamboo

• Email Marketing/CRM: Campaign Monitor, MailChimp, Marketo, BrightDoor, Salesforce, Unbounce

• Frameworks: Angular, Laravel, Catalyst, Mason, Bootstrap, Node, WordPress, Foundation, ExpressionEngine

• Open Source: Unix, Linux, Perl, PHP, Swift, XML, HTML5, CSS, JavaScript, JQuery, Java, Python

• Databases: MySQL, PostgreSQL, MongoDB, Oracle PL/SQL, Sybase, T-SQL, Access, GDBM, Net ISAM

• Web Services: Apache, NGINX, Tomcat, SaaS, SOA, SOAP, JSON, REST API

• IDEs: Sublime, IntelliJ IDEA, Eclipse, Xcode, Bracket, Atom, Git, SVN, AccuRev SCM PROFESSIONAL ACCOMPLISHMENTS

Director, Digital Development Greenhaus - San Diego, CA Jan 2018 – Present Owned the end-to-end development of all customer-facing sites for Greenhaus that served 20,000 customers.

• Lead development of new sites across various industries and a cross-functional roster of 15+ team members and freelance developers, utilizing Agile approach - Scrum and Kanban

• Architected, budgeted and planned all new developments and track estimates vs actuals

• Executed multiple projects using industry standards to improve operational excellence across tools and processes with the aim of improving site performance

• Defined KPIs and scope of work. Tracked all dependencies, monitor changes and deliver impact assessment.

• Provided visibility to the account managers on the progress of the developments. Communicated risks to all relevant stakeholders, and proactively manage mitigation actions.

• Managed prioritization of all troubleshooting activities, ensures resources are aligned appropriately, manage escalation of issues, and drove escalation of issues internally and with clients.

• Lead teams towards operational excellence through coaching and mentoring Technical Project Lead Phone.com - San Diego, CA Oct 2013 - Jan 2018 Lead the development of customer-facing web application for Phone.com that server 30,000 customers.

• Collaborated with VoIP Engineers/DBAs to architect new functionality in the SaaS that boosted sales by 20%

• As a Project Lead, applied JIRA & Scrum Agile methodologies, manage and implement several key VoIP features that increase the number of customers signing up by 10%

• Provided subject matter expertise to C-level executives to plan future roadmap that helped them to allocate resources to maximize the returns, proactively builds, maintains, and influences long-term relationships at all levels inside and outside the organization, and adapted communication style to technical and non-technical audience. ARZAN LALI 574-***-****

• Validated business requirements and leveraged understanding of VoIP industry to identify conflicting requirements and impact on other areas within the business.

• Collaborated with business partners and vendors to identify solutions to integrate their web services on a mobile platform that helped increase the sales by 10% in 2016.

• Communicated within and outside of project team to resolve conflicts in implementation schedules, design challenges, migration of the platform into AWS Cloud resulted in direct cost saving by 20% Technical Program Manager Donnell Systems Inc. - South Bend, IN Feb 2005 - Aug 2013 Lead the development of server-side applications for the company that provided service to major fortune 500 companies like JP Morgan Chase, National City Bank, Washington Mutual, Gilead Science, Johnson & Johnson, Bayer & Novartis.

• As a Technical Lead Developer and Project Manager applied iterative and incremental development methodologies to create custom solutions that generated revenue above $1.5M

• Implemented and supported complex high-volume healthcare remittance process using ASC X12 standards

• Designed and developed Data Archival solution for DoD (NAVSEA) that boosted the company’s revenue by 10%

• Collaborate within cross-functional groups to architect and implement automated Explanation of Benefits (EOB) Remittance Posting Management System that generated revenue above $1M

• Lead the development of several mid-scale projects like data extraction and transformation, process automation, loan portfolio balancing and reconciliation for various banking clients

• Developed workflow state for facilities management for Pharmaceutical companies that generated profits of $500K Senior Software Developer Donnell Systems Inc. - South Bend, IN Jan 2000 - Feb 2005

• Designed, developed and provided support for post installation core packages using a LAMP stack

• Used SOAP to implement SOA in HTTP applications, developed JSON-WSP and REST compliant web services

• Designed and implemented Freddie Mac - Super ARC loan remittance and reporting for JPMorgan Chase

• Administered end of month processing of mortgage loans ($500M+ portfolio) for JPMorgan Chase investors Software Developer Donnell Systems Inc. - South Bend, IN Jun 1999 - Jan 2000

• API Developer – Responsible for implementing several APIs in Perl to support the core product

• UI/UX Developer – Responsible for implementing Data Mining module in Java and MySQL Software Developer Central Michigan University - Mt. Pleasant, MI Sep 1997 - May 1999

• DBA – Responsible for Database Management of CMU library database

• ETL Developer - Responsible for migration of legacy R:BASE database to MS Access ACADEMIC ACHIEVEMENTS

Master of Science – Management Information Technology Indiana University - 2006 Master of Science – Computer Science Central Michigan University - 1999 Bachelor of Engineering – Computer Engineering University of Mumbai - 1996 CERTIFICATIONS & AWARDS

In Progress: PgMP Six Sigma Green Belt Certified (SSGBC) Completed: Certified Scrum Product Owner (CSPO) Microsoft Certified Professional (MCP) Sun Workgroup & Enterprise Computing Enterprise System Management SAP Certification President Scout Award Holder PUBLICATION

"Automating the Design of Loan Approval System" Designed and developed using Visual Basic, Excel, and Access following the Software Development Life Cycle (SDLC) methodology. Presented at Association of Management & The International Association of Management (AOM/IAOM). Vol 16-1,1999

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