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Program/Project Manager, IT Manager

Location:
Harpswell, ME
Posted:
March 19, 2019

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Resume:

Debra DeTuccio

Harpswell, ME

ac8t52@r.postjobfree.com 207-***-**** linkedin.com/in/debra-detuccio

SUMMARY

Expertise in enterprise level portfolio and project management, with extensive experience in talent development and process improvement for a global, Fortune 500 Corporation. Extensive experience leading and driving positive results and outcomes, leveraging a variety of project methodologies (Waterfall, Iterative, Scrum and Kanban). Significant background in organizational change management and transformation; focused teams on speed to market, quality on-time delivery and continuous improvement. Take pride in adding value by cultivating strong partnerships and collaboration, candid communication, transparency and inclusion.

Leader, Coach, Mentor • Problem Solver

Strategic, Critical Thinker • Customer Focused

Third Party Client Management • Facilitation and Negotiation

Internal and External Communication • Planning and Delivery Management

Sound Judgment and Decision Making • Prepare and Present Executive Reports EXPERIENCE

UNUM Group, Portland ME 2006 - 2019

Program Manager: Infrastructure Risk Management Delivery Services 2017-2019 Provided program management and oversight of Enterprise Information Security and Risk Management project portfolio; delivered key enterprise initiatives for Identity Access Management and Cybersecurity organizations.

Guided development of 3-year Cybersecurity roadmap, focused on Security Architecture Simplification, Rationalization and Optimization, and created plan to deliver efficiencies and cost savings through tool consolidation, process simplification and automation.

Provided program oversight for successful implementation of enterprise IT security platform (ForgeRock), enabling identity authentication and authorization across the global network and application portfolio.

Managed delivery of Single Sign-On capabilities, leveraging ForgeRock platform to deliver seamless navigation through integration with legacy Customer Relationship Management platform and Salesforce, for establishment of Business to Business partnerships with several large national accounts.

Led and provided oversight of global cross-functional team to successfully meet Service Level Agreements for completing the 2016 and 2017 Pen Test risk mitigation deliverables across the enterprise.

Agile transformation champion: provided coaching for teams implementing Agile principles and tools for managing and visualizing work using Scrum and Kanban delivery approaches. Technology Capability Manager: Operation Services Risk Management 2015-2017 Developed and managed high performing teams, maximizing People and Team Management through coaching and strong leadership. Focused on career and talent development through performance goals and development plans; hired the best talent, administered compensation and promotion decisions.

Managed 23 direct reports; implemented risk mitigation initiatives for enterprise application portfolio (1400+ applications), across global technology platforms (web, mobile, cloud, client/server and mainframe). Team members were matrixed across 4 teams, aligned by assigned business capability areas.

Mentored teams in delivery of technology upgrades, server migrations and sunsets, vendor upgrades and configurations; regulatory and audit initiatives, for maintaining a stable production environment.

Coached team members through iterative organizational transformation, utilizing Scrum and Kanban delivery approaches; focused on speed to market, quality delivery and continuous improvement. Debra DeTuccio ac8t52@r.postjobfree.com Page Two

Systems Manager II: Technical Project Manager Center of Excellence 2012-2015 Launched and Managed, Technical Project Manager Center of Excellence for Global Application Managed Services

(ITIL) organization. Supervised, coached and mentored 12 technical project managers (across 3 job levels), in support of the organization’s project portfolio (30+ in-flight projects).

Led the definition of operating procedures and governance, by establishment of guidelines for requesting Technical Project Manager Services and creation of project status reporting dashboard for executives.

Leveraged a variety of project methodologies (waterfall, iterative, scrum, Kanban) to successfully manage cross-functional, enterprise initiatives, to implement strategic business capabilities, regulatory requirements, risk mitigation efforts, infrastructure upgrades, application conversions, consolidations and sunsets (resulting in reduction of technical debt).

Implemented Aspiring Technical Project Manager mentor program in support of talent development and career growth; increased project manager capacity and expanded team’s bench. Systems Manager II: Broker Compensation Domain 2010-2012 IT Production Manager (10 direct reports); team provided baseline support (incident resolution, root cause analysis, infrastructure upgrades, application consolidations and sunsets) for portfolio of 100+ applications. Held team accountable to meet Service Level Agreements and ensure a stable and available production environment.

Team consistently met or exceeded customer satisfaction goals, having zero significant production system outages or negative impacts to external broker partners.

Managed team capacity and assignments, effectively utilizing staff, while providing skill and career development opportunities to strengthen department bench and support succession planning. Senior Systems Project Leader: Broker Compensation Development Systems 2005-2010 Managed several high performing project teams (business and IT resources), to successfully deliver initiatives focused on annual broker compensation plans, marketing campaigns and incentive bonus programs.

Successfully led implementation of projects focused on delivery of compensation administration and payment capabilities on mainframe, distributed and client/server technologies; delivered efficiencies through electronic statements and broker self-service capabilities focused on broker profile and payment administration. ADDITIONAL EXPERIENCE

Debra Rose Photography

Co-Owner and Operator, Professional Photography Business Specializing in Pets and Landscapes The Coffee Grounds Inc.

Owner and Operator of 40-Seat Coffeehouse: Established S-Corporation (Vice President and Treasurer) Valkyries

Professional Drummer and Record Producer for Independent, Original Alternative Rock Band. Performed 100+ shows touring New England and New York and made several radio and television appearances. Band received significant air-play on commercial and college radio. EDUCATION

Associate of Science, Management, Computer Information Science; Asnuntuck Community College, Enfield, CT



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