Summary

Technical communicator and information technology professional with twenty years of experience designing and writing document sets for software audiences, and processes, procedures, and requirements for technical and business audiences.

Experience in:

Designing, writing, and executing documentation plans

Editing and revising existing documentation

Usability testing

Writing context sensitive and Web Help

Writing developer's Help and System Administrator documentation

Writing functional specifications

Managing documentation projects

Formal coursework in programming and data structures

Certificate in Project Management, Boston University (2011). Certificate in Technical Communications for Software from the University of Massachusetts, (1994). Bachelor of Arts in English (minor in mathematics), University of Massachusetts, (1982).

Professional Skills

Information Design Tools

RoboHelp, Doc-to-Help, ForeHelp

SGML, HTML, XML

Information Mapping (Info Mapping)

FrameMaker (+SGML) Structured FM

MS Word, MS Excel, MS Access

Adobe Acrobat (with Distiller)

Visio, SnagIt

MS FrontPage, MS PowerPoint

Documentation control systems: Wikis, VSS, ClearCase, SharePoint, Lotus, MS Project

Technical Experience

UNIX, XP, Vista, Win7, VAX/VMS

C++, C, PASCAL and FORTRAN

Internet: TCP/IP, OSI model

Networking principles and protocols, intranet, LAN and WAN utilities

Applications Experience

OOP tool kit, developer’s Help, databases, RDBMS, (Oracle, SQL, DB2), and SQA documents (use cases, scripts, UML)

ISP level enterprise solutions; SaaS, SOA

X-Windows and Windows networks

Familiar with networking principles and protocols

Managerial and Business Experience

Responsible for defining and managing documentation projects

Agile, Waterfall

Experience in financial, remote-control, workflow, networking, security, and ERP applications

Sales and sales management experience

Career Outline

July 2018 – Aug 2018 (Contract)

Employed at Health Edge Software, Inc., Burlington, MA, as a senior technical writer and editor, writing, revising and managing documentation sets for the infrastructure support team (network and database procedures for configuration, use, reports and maintenance). Also restructuring documentation and publication processes, policies, and procedures. (Word, SharePoint, Visio, Excel)

September 2016 – June 2018

Employed as needed for projects at Goddess K Designs, Annapolis, MD as a technical editor and writer creating, editing, and revising network architecture, database structures, business requirements, procedures, and other documents for client’s customers with respect to website designs, marketing needs, training materials and business requirements.

(Word, SharePoint, PowerPoint, Excel)

Also conducting employment search for full time work in IT.

October 2015 – March 2016

Employed at Xura, Inc., Wakefield, MA as a technical editor and writer editing, revising, and approving operating procedures for mobile telecommunications. Also editing and issuing reports and summaries in Excel and PowerPoint. Responsible for documentation lifecycle and SharePoint version control and repository maintenance.

(Word, SharePoint, Visio, PowerPoint, Excel, Outlook)

August 2014 – October 2014 (Contract)

Employed at Pfizer Laboratories, Cambridge, MA as a technical writer and project team member working on laboratory data collection and storage workflows and remote collaboration and conferencing tools, including an interactive whiteboard's best use. Responsible for design and composition of pertinent documentation plans and document sets, including requirements gathering, determination of customer needs, and co-ordination with stakeholders and departments. (Word, SharePoint, Visio, PowerPoint, Excel, Outlook)

October 2013 – Nov 2013(Contract)

Employed at Clean Harbors, Norwell, MA as a technical writer for a migration project, documenting Sarbanes – Oxley requirements for risk mitigation and compliance. (Word, SharePoint)

November 2011 – September 2013

Conducting an employment search. Some freelance work editing training documents for a sales training program (March 2013).

September 2011 – October 2011 (Contract)

Employed at Liberty Mutual, Portsmouth, NH, as a senior technical writer designing and writing project and technical documents for a network security upgrade project. Document set included checklists, procedures, quick reference guides, and all materials other than technical scripts. (SharePoint, Visio, MS Project, Excel)

November 2008 – August 2011

Conducted an employment search and completed coursework for online studies in Project Management, Boston University; July, 2011. Awarded Certificate in Project Management.

July 2008 – November 2008 (Contract)

Employed at Motorola Corp., McAllen, TX and Reynosa, Mexico, as a technical writer researching, designing, and writing online Help and user, network administrator, and system administrator manuals for corporate ERP, MRP, QA/QC and quality management systems used at local facilities. Also documented corporate network (systems documentation) at facility. (Word, RoboHelp, SharePoint, Visio)

March 2008 – June 2008 (Contract)

Employed at Target Corporation, Minneapolis, MN, as a technical writer designing and writing functional and report specifications and corresponding templates and style guides for a database administration suite. Worked with SQA test cases and use cases for usability testing. (SQA test cases, UML, Word, SharePoint, Visio)

Nov 2007 (Contract)

Employed at Frontier Refining, Cheyenne, WY, to write procedures for refinery operations, particularly boilermaker's and pipe fitter’s tasks.

July 2007 - Aug 2007 (Contract)

Employed at Medtronic, Inc., Plymouth, MN, as a technical writer designing and writing DBA manual for migration and maintenance of an SAP/DB2 ERP system. (UML, Visio, SharePoint, SQA test cases)

July 2006 - Sept 2006 (Contract)

Employed at Humana, Inc., Louisville, KY, as a technical writer designing and writing processes and procedures for the corporate security department in compliance with Sarbanes-Oxley requirements and corporate security standards to adhere to a security audit. (MS Word, Information Mapping, SharePoint, UML, use cases)

Prior IT experience (1994 – 2006)

From 1994: Technical writer and editor on projects and in documentation and publication departments as a senior writer, team lead, and principal writer. Much experience in documentation project management, designing and writing systems and user document sets, project documents, policies, processes and procedures, design and functional specifications. Much experience with networks, networking protocols, database management and technical documentation for the same.

General experience

From 1982: Manufacturing, laboratory and sales experience. Former Federal employee for DoD and US Army veteran.

Formal Education

Certificate in Technical Communications, University of Massachusetts-Lowell, August, 1994. Certificate in Project Management, Boston University (2011).

Bachelor of Arts, University of Massachusetts, Amherst, MA, 1982; first attended University of Virginia.

Academic major in English; other courses included Differential Equations, Statistics, Physics, Chemistry, programming, data structures, international economics.

Speak, read and write German; speak Spanish; can read French.

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