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Customer Service Representative

Etobicoke, ON, Canada
March 19, 2019

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Teumez Yohannes

***-**** **** ****** ****

Toronto, ON M6K 3C8


Objective: To secure a clerical, administrative, marketing and customer service position in dynamic corporate environment.

Highlights of Qualifications

Ability to prioritize, multi-task, trouble shoot and meet deadlines in fast-paced environment.

Energetic, enthusiastic, efficient, resourceful and detail-oriented.

Receptive to change and new ideas.

Good Knowledge of Microsoft Word, Excel, Office, Power Point, Internet, 3D-Tinkercad, Desk Fusion, Photo Shop.

Capable of using fax, photocopy and shredding machines.

Work Experience

2007-2019 Tier 1 Data Research Representative

The Canadian Institute, Toronto, ON

Verified, amended and updated old and new conference attendee information.

Created, audited, amended, deleted client files using Semtek software.

Developed training manual for new recruits and industry code manuals for marketers and data researchers.

Trained new and old employees how to research international client information.

Saved money, time and space by reducing waste and red tape.

Called past and present delegates to promote upcoming conference for marketers

Researched missing client information such as titles, addresses & emails

2003-2006 Customer Service Representative

ACIWORK Hospitality Services Inc, Toronto, ON

Assisted in new client application processes and maintained applicant record database.

Arranged meetings and set up appointments with clients.

Set up conference and meeting rooms.

Organised special events for the firm such as summer BBQ and office parties.

Promoted company products and services by phone.

Performed baking for the company.

Education & Training

2002 Certificate of Computerized Accounting & Office Administration

1997 GED Diploma

1996 Certificate of Reflexology

1993 Valid G Driving License


Mentoring young soccer player.

Volunteering for philanthropic and non-profit organizations.

Cooking delicious meals.


Available upon request.

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