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Manager Customer Service

Mendota, Illinois, United States
March 19, 2019

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***** ** *** ** * Spring Valley, IL ᐧ 815-***-**** ᐧ


Janssens Motor Express; Aries Transportation System; Orbit Transportation 1978-Present

Office Manager in Truck Transportation

Comptroller: Managed finances for a family-owned trucking company with $5,000,000 in annual revenues. Duties include processing payroll for 30 employees; Expert on issues surrounding International Fuel Tax Agreement and fuel and mileage tax returns for states with non-highway fuel refund programs; Experienced with Department of Transportation compliance; Accounts Receivable and telephone collections; Shortened collection time from 45 to 35 days on average; Experience in double entry bookkeeping as it applies to daily expenses and receipts.

Dispatcher: Experienced in load planning including making appointments, finding freight to fill out loads, return loads; Reconciling delivery documents with shipping documents for Overages, Shortages & Damages; Handling claims; Trip reporting and calculating payroll entry for drivers using various methods specific to the kind of load and rate of pay. (i.e.: mileage v. percentage); Answering phones and taking care of customer inquiries, complaints, and taking and processing orders.

Customer Service Manager: Decades of experience as primary point of contact for mediating customer complaints; Claims control, compilation of documents regarding insurance quotes and various regulatory audits; Experience with rates and tariffs, including Household Goods Carriers Bureau Tariffs.

Bureau County Property Tax Board of Review 2014-Present

Board Member: Appointed board position to evaluate concerns from property owners regarding tax assessments. Review the assessment process to determine validity of concerns and make recommendations for or against changes based on comparable property values or sale data for similar properties.

JoAnn Fabrics 2012-2018

Instructor: Taught classes in Sewing and Beginning Quilting for adults and children of all skill levels; Constructed prototypes of projects for display in store of varying complexity; Found working with children and first time sewers most rewarding.

Bureau County Republican Women 2000-Present

Acting Vice President: Founding member of an organization that funds political races at the county level and lower, with a focus on supporting local candidates for local races.

Political fundraising: Implementation of an annual dessert auction in conjunction with the annual Lincoln Day Dinner; This event has raised up to $1,800 per year for local races; Semi-annual raffles with proceeds going to local races or for community projects in the off-election years.

Community projects include: Raised $1,500 for the restoration of the statue at the Soldiers & Sailors Park in Princeton; Monetary donations were given to local programs like Buddy Bags, a community program that supplies food for at risk children through participation with local schools.

Candidate for Bureau County Circuit Clerk March 2000-November 2000

Ran for Circuit Clerk against one term incumbent. Mike Miroux Organized multiple volunteer groups to canvass entire county, facilitated fundraising mailings and events.

Technical Skills

Proficient with: Quickbooks and Microsoft programs including Excel, Outlook, Word, Access Experience with: Industry specific programming Classic Software.

Skilled using: Web based scheduling programs such as SV Harbor and Retalix Traffic and

Knowledgeable with: Web based factoring websites including Interstate Capital and TCI Capital.. Experienced administering fuel card programs including Comdata, EFs and Tchek.


Western Illinois University Continuing Bachelor of Arts 2001-2004

Illinois Valley Community College Associate of Arts 1976-1978

St Bede Academy High School diploma 1976

Lincoln Series Excellence in Public Service Class of 2000

Trained in political and policy leadership skills with various mentors from wide ranging backgrounds in Illinois Republican leadership. The focus of this group is to advance women in leadership roles across the state.

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