MADHURI AMIN
Mississauga ON L5R 3C1
ac8t05@r.postjobfree.com
OBJECTIVE
Self-motivated individual looking to use technical and customer service skills to support co-workers and clients as an office assistant
HIGHLIGHTS OF QUALIFICATIONS
International Business Diploma and B.Com – Accounting & Finance Management
Effective team player with the ability to work independently
Hardworking, highly motivated and reliable
Excellent communication, interpersonal and organizational skills with the ability to multi-task
Exemplary courteous and friendly customer service skills
Able to learn new tasks quickly and take initiative to solve problems
Proficient working knowledge of Microsoft Office: Word, Excel, PowerPoint, Access & Outlook
Knowledge of logistic documentation forms: B3, B3 type 10 and 20, NAFTA certificate of origin, Purchase invoice, drafts, bill of lading and incoterms.
RELEVANT SKILLS
Clerical Skills
Operated office machines including fax, photocopier and computers
Performed basic bookkeeping, data entry and typed documents
Received and forwarded telephone inquiries to appropriate person/departments
Prepared outgoing mail, received and sorted incoming mail and ensured mail was received by proper recipient
Scheduled appointments and greeted customers in a professional manner
Faxed, filed, photocopied and conducted research
Organized and prioritized work to meet tight deadlines
Customer Service & Sales
Operated cash register and handled debit, credit and cash transactions
Extensive knowledge of health and safety in workplace procedures and policies
Assisted customers with product information and location
Service customer orders and directed them to their seats
Excellent interpersonal skills on the phone and in person
RELEVANT WORK EXPERIENCE
Administrative May 2013 - April 2016
Amin Electrical
Handled day to day banking transaction
Maintained Tax, Sales and purchase invoice books
Answered call of customers
Handled unloading stock, delivery of stock, shipments and follow up for payments
OTHER WORK EXPERIENCE
Cashier and Customer Service Associate Dec 2016 - present
Wal-mart
Provide outstanding customer service by meeting and greeting customers
Answer queries of customers and concerns regarding merchandize or services
Knowledge of all the products and replenish stock of fashion
Able to operate cash register
Customer Service/ Cashier June - Dec 2016
TMF Investments, Mississauga
Able to operate a cash register
Furnished remarkable client administration
Handled order of stocking
Replied queries of customers
Life Insurance Advisor April 2014 - April 2016 Kotak Life Insurance, Baroda, India
Provided advice to customers regarding particular or day-to-day products
Explained features and advantages and disadvantages of different policies
Maintained records of insurance policies to ensure timely renewals
Brought in new customer through sales of life, home and auto insurance products
Knowledge of all products and policies
EDUCATION
International Business Diploma May 2016- April 2018
Seneca College, Toronto, ON
Completed major project of marketing research by identifying target market
In a team base environment, completed many case studies and identified issues, rules analysis and conclusion
Completed import export procedure, Trans boarder procedure, marketing, Project management, export marketing, organizational behaviour, international business law, business communication as a main subjects
Bachelor of Commerce June 2010- April 2013
Accounting and Finance Management degree
Maharaja Sayajiro University - Baroda, India
Completed Advanced Accounting, Cost accounting, Micro and Macro -economics, organizational behavior, business administration and statistics as major subjects.
References available upon request