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Customer Service, office admin, documentation, computer, communicatio

Toronto, Ontario, Canada
March 19, 2019

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*** ****** ********,


Mississauga ON L5R 3C1


Self-motivated individual looking to use technical and customer service skills to support co-workers and clients as an office assistant


International Business Diploma and B.Com – Accounting & Finance Management

Effective team player with the ability to work independently

Hardworking, highly motivated and reliable

Excellent communication, interpersonal and organizational skills with the ability to multi-task

Exemplary courteous and friendly customer service skills

Able to learn new tasks quickly and take initiative to solve problems

Proficient working knowledge of Microsoft Office: Word, Excel, PowerPoint, Access & Outlook

Knowledge of logistic documentation forms: B3, B3 type 10 and 20, NAFTA certificate of origin, Purchase invoice, drafts, bill of lading and incoterms.


Clerical Skills

Operated office machines including fax, photocopier and computers

Performed basic bookkeeping, data entry and typed documents

Received and forwarded telephone inquiries to appropriate person/departments

Prepared outgoing mail, received and sorted incoming mail and ensured mail was received by proper recipient

Scheduled appointments and greeted customers in a professional manner

Faxed, filed, photocopied and conducted research

Organized and prioritized work to meet tight deadlines

Customer Service & Sales

Operated cash register and handled debit, credit and cash transactions

Extensive knowledge of health and safety in workplace procedures and policies

Assisted customers with product information and location

Service customer orders and directed them to their seats

Excellent interpersonal skills on the phone and in person


Administrative May 2013 - April 2016

Amin Electrical

Handled day to day banking transaction

Maintained Tax, Sales and purchase invoice books

Answered call of customers

Handled unloading stock, delivery of stock, shipments and follow up for payments


Cashier and Customer Service Associate Dec 2016 - present


Provide outstanding customer service by meeting and greeting customers

Answer queries of customers and concerns regarding merchandize or services

Knowledge of all the products and replenish stock of fashion

Able to operate cash register

Customer Service/ Cashier June - Dec 2016

TMF Investments, Mississauga

Able to operate a cash register

Furnished remarkable client administration

Handled order of stocking

Replied queries of customers

Life Insurance Advisor April 2014 - April 2016 Kotak Life Insurance, Baroda, India

Provided advice to customers regarding particular or day-to-day products

Explained features and advantages and disadvantages of different policies

Maintained records of insurance policies to ensure timely renewals

Brought in new customer through sales of life, home and auto insurance products

Knowledge of all products and policies


International Business Diploma May 2016- April 2018

Seneca College, Toronto, ON

Completed major project of marketing research by identifying target market

In a team base environment, completed many case studies and identified issues, rules analysis and conclusion

Completed import export procedure, Trans boarder procedure, marketing, Project management, export marketing, organizational behaviour, international business law, business communication as a main subjects

Bachelor of Commerce June 2010- April 2013

Accounting and Finance Management degree

Maharaja Sayajiro University - Baroda, India

Completed Advanced Accounting, Cost accounting, Micro and Macro -economics, organizational behavior, business administration and statistics as major subjects.

References available upon request

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