Data Entry Customer Service

Career Summery

My professional background reflects a wide range of experience and achievements in credit card charging, rest user name and password, filing, labeling, gathering information, data entry, sorting mail, answering phone calls and direct them to the appropriate person. I believe I am an ideal fit for your position. I am confident I will be able to make an immediate and positive impact on your organization.

Profile

Motivated, personable business professional with multiple college courses.

oTalent for quickly mastering technology – recently completed Introduction to Microcomputer Operation, Introduction to Access Database Application, and Keyboarding fundamentals .Courses in ESL.

oAccustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure.

oThrive in deadline-driven environments.

oExcellent team-building skills.

oRapidly learn and master varied computer programs.

oPrepared and capable to exceed cultural differences easily.

Skills Summary

Data Entry

Filing

General Office Skills

Front-Office Operations

Written Correspondence

Emails

Windows –Microsoft Word 2010 - Spreadsheet (Excel 2010) – Outlook 2010-

PowerPoint - Access.

Facsimile, Copy and Scanning.

Fluent in English and Arabic language.

Internet

Professional Experience

Life Science Underwriter Assitant-2016-Present

Provides support and assistance to underwriting staff. Performs administrative duties regarding new and renewal accounts, risk assessments, and loss runs and loss ratings. May assist underwriters with the computation of rates and premiums.

Run Configurable batch for conditional Notices, and email the broker with standard reply. Print certified label and mail it to the Insured and print label and import it to IR

Run Configurable batch, email a renewal soliciting letters to the broker with the right application for the time of the renewal to the policy

Responsible for the accurate processing renewal, new business, endorsements, cancellations, and analyzing information critical to the underwriting to evaluate risks.

Responding to routine request with standard answers by phone, emails, to the brokers.

Serve as a role model in anticipating customer needs and providing exceptional customer service.

Submit/conduct searches and queries using corporate and customer specific databases to address omissions.

Support future research initiatives by supporting the ongoing maintenance of customer electronic security file processes. .

Prescreen activities to include detecting obvious errors or filling omissions in information.

Protect all customer information and data.

Print and upload to electronic file all documentation to facilitate adjudicative process.

Provide accurate and timely responses to customer requests for information or materials.

Strive to anticipate customer needs and provide exceptional customer service verbally and in writing.

Submit and conduct searches and queries using corporate and customer specific databases.

Respond timely to inquiries from the customer on the status of pending cases or any other information

Member Services-2011-2016

Responding to routine request with standard answers by phone, emails, or by correspondence.

Convert book orders though the internet, guide customers thought the entire process using the company website.

Creating billing and invoices quickly and accurately.

Process pre- paid order by charging credit cards via Authorize.net

Supporting the director of membership services.

Reset credentials to allow members to retrieve their username and password.

Data entry using Imis program

Sending emails to the web designer if errors found in the website to be corrected and updated.

Answer telephones and transfer to appropriate staff member.

Create and modify documents using Microsoft Word.

Verifying documents, searching for and compiling information and data.

Sort, date, and edit daily mails received in our company’s data base.

Update and maintain customer information.

Process enrollment received via fax, mail, internet ( Facts Tuition Management)

Create and manage batches.

Filing documents in a chronological file or operating office equipment.

Perform related duties as assigned by supervisor.

Distributing Momentum and Notes to all members.

File Clerk 2010-2011

Prepare documents to be scanned by removing staples, paper clip, unfold corners, etc.

Checking files and folders using Manifest.

Sorting documents into batches or types following business rules.

Returning documents to into their respective containers.

Lifting boxes and prepares papers to be scanned.

Direct Segment Inventory.

Data Entry 2007-2009

Manage all aspects of day-to-day operations of DocHarbor.

Searching the OPM (Operation Personnel Management) web site for data and sent it to be keyed for data Entry.

Capture information on the form and converted to the RSM data base (following business rules).

Review and correcting data base.

Gather, collect, record and verify data from multiple sources.

Interacts with departmental and other staff on matters affecting data to ensure standards in data entry.

Navigation in the Internet and bonus programs to increase associates productivity.

Obtain senior level knowledge of security related administrative processes and procedures in support of a diverse range of security functional areas.

Protect all customer information and data acquired during the preparation process from unauthorized release and employs the “need to know” principle.

Administrative Works

Answering phone calls.

Maintain and update filing system.

Create spreadsheets and tables, using Excel and Word.

Maintain calendar and scheduling of appointments.

Control all incoming and outgoing mail and direct them to appropriate personnel.

Utilizing a variety of software tools to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.

Make travel arrangements.

Searching articles in newspaper and coping it.

Clerical support including copying, scanning etc.

Handles related duties as assigned.

Employment History

NCEA -National Catholic Educational Association - Vienna, VA

Membership services 2010- Present

Anacomp- docharbor –Chantilly, VA

File Clerk 2009 to 2010

Anacomp- docharbor –Herndon, VA

Data Entry 2007 to 2009

Montgomery college – Rockville, MD

Institutional Advancement Department (Student Aid) 2000 to 2001

Pyramids Scientific Office–CAIRO, EGYPT

Administrative Works 1998 to 1999

Education

Montgomery College – Rockville, MD

Courses in English Second language and Computer Applications -2001

(Two-year achieving an administrative certificate 30-34 credit hrs. per year.)

Al Alsun Tourism and Hotels INSTITUTE – Cairo, EGYPT

Bachelor Degree in Tourism and Hotels. 1996

English School – Cairo, EGYPT

Prim-Mid-High. 1992

REFRENCE UPON REQUEST

Contact this candidate