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Customer Service

Port St. Lucie, FL
March 15, 2019

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Niegel M. Charles

Dedicated customer service professional with positive attitude and service orientated skills to increase client retention and boost company revenue.


Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishment.

Assist entire front-end if needed (including Cafe, Member Service Desk, And Door Greeter).

Complete all processing and receiving activities in accordance with productivity standards/timelines.

Responsible for customer carry-outs and special deliveries.

Unload packages from incoming trucks.

Verify packages according to order and invoices (quantity, quality, price etc.).

Participate in stockroom maintenance, organization and housekeeping.

Process merchandise to floor-ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor.

Place product to appeal to customer preference; maintain high customer-readiness standards by delivering a clean, neat and easy to shop store environment.

Communicate issues to Manager and or Merchandise Team Lead.

Process damages, transfers and return to vendor merchandise.

Regular, dependable attendance and punctuality.


Grill Station, Five Guys, Deerfield Beach, FL, 2018-2018

Ship Assortment, Barrett Business Service Inc. Los Angeles, CA 2017 –2018

Cashier, Sam’s Club Port St. Lucie, FL 2016 – 2017

Receiving/Merchandising, Macy’s Jensen Beach, FL 2015 – 2016


Treasure Coast High School 2011-2015 HS Diploma

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