Customer Service Training

Zoya Panesar

Cell: 847-***-**** E-Mail: *************@*****.***

Dedicated to making every passenger’s trip completely memorable through impeccable service.

Objective: Enthusiastic professional with excellent customer service experience background. Seeking an opportunity to start and improve upon passenger safety, and clearly communicating regulatory guidelines in a friendly yet dependable manner. Young professional seeking the flight attendant position with Airlines where I can build upon my knowledge of customer service and the airline industry, while ensuring each passenger's needs are met and their experience is satisfactory.

Skills: iOS and Mac systems, SABRE, Windows and MS Office. Trilingual fluency in English, Hindi & Punjabi.

Education & Training: GED May 2017

The Airline Academy of Daytona Beach, FL 2017

Gained knowledge in both customer service and safety including Aircraft configurations and terminology. Learned SABRE Reservation system, aircraft door operating procedures, a slide deployment exercise and a ditching exercise.

GoJet Training, Bridgeton, MO Dec 2017-Jan2018

FAA Flight Attendant Training. Evacuation Training CRJ 700 CRJ 900 Delta and United Airlines. Demonstrate emergency equipment and procedures to passengers and conduct cabin safety checks prior to departure. Ensure satisfactory flight experience through serving food and beverages, answering passenger’s questions, and attending to passengers in distress or requiring special assistance. Used CPR and AED to aid passengers in three health emergency situations onboard.

Experience:

Holiday Inn, Chicago-Elk Grove, IL May 2018-July2018 Greeted and welcomed all hotel guests with a smile. Processed many reservations and walk-ins per shift Reviewed account information and charges with guests during check-out. Collaborated with maintenance and housekeeping to keep hotel rooms up to par.

Elite Pantry Attendant, Delta by Marriot, Glenview IL Jul 2017– Sept 2017 Greet the members of the Hotel, inventory management and stocking snacks and drinks.

Restaurant Associate, Panera Bread, Des Plaines IL Jan 2017 – Jun 2017 My expertise included but was not limited to, serving, cashier responsibilities, running tables and preparation of delicacies.

Swimming Coach, FOSS Swim School, Des Plaines IL Feb 2016 – Dec 2016

12-time gold medalist in National Level Swimming and used that experience to train and educate kids about the sport. Mentored kids (7-13) and adults of a varied age range for over a year.

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