Natalie Crego

PO Box *** ac8spr@r.postjobfree.com

Millet, AB 519-***-****

T0C 1Z0

To Whom It May Concern:

I am confident that you will find my work experience not only qualifies me for this position, but also shows my genuine interest in client relations and service.

My resume will show that I have gained extensive experience regarding interaction with customers and clients in person, by telephone and through written communication. Employment within call center environments has enabled me to become comfortable and proficient with both outbound and inbound phone queries from both the general public and from specific client bases. My duties within these environments included, but were not limited to, maintaining customer files, adhering to company policies regarding client confidentiality and working with the public to ensure that the best outcome was achieved for each individual I interacted with. In addition to my call center experience, I possess assets such as managing departments, supervising and training staff, completing day-to-day administrative needs, meeting quotas, ensuring safe and controlled working environments, as well as many other tasks required by my employers.

My strongest qualities include possessing a high level of common sense, good judgment and being highly motivated. I am aware of the need for sensitivity in a political environment and the need to maintain confidentiality. I strive to build upon my people skills and enjoy learning in an atmosphere that introduces new and exciting challenges. Personally, I find that situations such as meeting administrative needs within strict time constraints, and multi-tasking to ensure that my other duties are completed fully and professionally are essential to both personal and company growth. I will prove to be an exceptional member of your team because I am a reliable, patient, person with initiative and drive to succeed as well as a true genuine passion for helping people.

Attached is my complete résumé outlining my qualifications and work experience. Thank you in advance for any consideration this application is given.

I look forward to having an opportunity to meet you to discuss this job position in person.

Sincerely,

Natalie Crego

Natalie Crego

PO Box 116 ac8spr@r.postjobfree.com

Millet, AB 519-***-****

T0C 1Z0

OBJECTIVE

To continuously strengthen and develop my skills in customer service and administrative environments.

EDUCATION

Carleton University [Various courses contributing to a B.A. in English Literature] 2004 - 2006

University of Ottawa [Various courses contributing to a B.A. in English ] 2001 - 2004

St. Paul Catholic High School [Diploma with OAC Completion] 1997 - 2001

SKILLS PROFILE

Highly motivated with strong leadership and team work attributes

An excellent problem solver with a strong ability to communicate effectively

Ability to deal with difficult situations and works well with minimum supervision

Ambitious, efficient and punctual; with the ability to adapt quickly and easily to any new environment

Proficient with Microsoft Office (Word & Excel), Microsoft Outlook; typing 50 wpm

Excellent data entry and multitasking skills

Familiar with a wide array of office equipment

RELATED COURSES

CSTS-09, Workplace Hazardous Materials Information System (WHMIS), Transportation of Dangerous Goods (TDG), Lock Out/ Tag Out, Fall Prevention

WORK EXPERIENCE

Dollarama LP [6102 50 St. Leduc, AB]

Key Holder [September 2016 - Present]

Providing Customer Service to patrons

Answering incoming telephone inquiries from the general public

Responsible for opening and closing the store on a nightly basis

Counting and balancing cash and reconciling all monies

Required to delegate tasks to coworkers to ensure all tasks completed during the allotted shift

Responsible for processing returns/exchanges/damages

Presenting store as tidy through proper fronting, facing and merchandising

General maintenance: taking out garbage, cleaning bathrooms, sweeping/mopping floors

Eco Dry Alta West [44 Heritage Cres. Stony Plain, AB]

Sparklean Homes [PO Box 650 Warburg, AB]

Independent Contractor - Janitorial Services [January 2016 - September 2016]

Industrial cleaning at the Genessee Coal Mine

Cleaning for various residential clients

Crystal Clear Bags Canada Inc. [155 Victoria St. Strathroy, ON]

Customer Service Administrator [Jan 2012 - November 2015]

Answering phones and greeting incoming patrons, providing excellent Customer Service

Processing debit, credit, cheque and cash transactions with point of sale system

Creating customer profiles and maintaining an organized and confidential filing system

Picking and packing orders; ensuring order accuracy; Receiving and processing returns

Providing shipping estimates and tracking parcels to ensure proper delivery

Taking inventory and ordering office supplies when required; General office maintenance

Creating and proof-reading documents in Microsoft Word; corresponding through Microsoft Outlook

Updating product inventory in sales system and maintaining the company website

TLS Connecting Voices [700 Richmond Rd. London, ON]

Customer Service Administrator [Apr 2011 – Dec 2012]

Data Entry: Answering inbound calls and entering/verifying customer data

Estimate Booker: Scheduling painting estimates for franchisee operators across the US and Canada

Lead Regeneration: Cold calling existing customers to promote new and continued business for franchise

Sending correspondence via e-mail

A.R.C. Accounts Recovery Corporation [204-777 Guelph Line, Burlington, ON]

Collection Agency [Mar 2010 to Feb 2011]

Program Administrator – Client Relations (Ministry of Government Services, MTCU, OSAP loans)

Processing legal documents and correspondence using Microsoft Office Suite

Assessing eligibility for Lien removals (Refunds, Payment Plans, ODSP) and requesting Medical packages and ensuring all necessary documents have been provided to grant payment relief

Renaming and relocating files containing back up information; Scanning, faxing, filing, copying

Maintaining Closure Desk – ensuring proper payment amounts for settled/paid out files

Credit Counselling – requesting documents from credit counsellors, providing balance updates, filling out and faxing completed/endorsed proposals to credit counselling representatives

Bankruptcies – contacting trustees to confirm discharge dates and requesting appropriate forms

Legal Administrator - (AMEX, CIBC, Canadian Tire, RBC, and A.R.C. Collection Accounts)

Updating Legal Tracker – Keeping a timeline of legal documents and dates regarding filing and service

Service of Plaintiff’s Claims and Garnishments to debtors through registered and regular post

Locating Process Servers to enable efficient service of legal documents

Processing incoming mail and updating file notes to reflect important document information

Drafting Documents (Satisfaction Pieces, Affidavits of Service, Writ Enforcement letters, Document Requests from Small Claims and Superior Courts, Process Server Requests, Change of Representation letters, etc.); Contacting Small Claims and Superior Court locations to obtain dates and information

Davis & Henderson Corporation [142 Robertson Road, Ottawa, ON]

Inbound Call Center for President's Choice Financial Mastercard [Oct 2008 to Oct 2009]

Account Services Representative (Apr 2009 – Oct 2009)

Providing alternative solutions and suggestions; enabling client satisfaction with product knowledge and ensured that all company quotas and deadlines were met; Worked in team setting to retain client base

Cancelled / updated accounts when requested; listening to customer inquiries and concerns to provide the best possible solution; Heightened customer experience by demonstrating the utmost professionalism

Responsible for assessing accounts in order to decipher eligibility for balance transfer promotions and extended benefits available to the client

Customer Service Representative [Oct 2008 - Apr 2009]

Data Entry - Responsible for updating and monitoring client accounts

Handled all inquiries pertaining to interest rates/calculations, promotions, and account information

Processed balance transfers, convenience cheques, credit Increasing/decreasing and troubleshooting

Canadian Home Grocers [1070 Morrison Drive, Ottawa, ON]

Tele-Marketer [Jun 2008 to Oct 2008]

Cold-called Canadian residents

Scheduled appointments for potential clients to meet with consultants to learn about products

Organized appointments and administered follow up calls

Stillwater Creek Retirement Community [18 Robertson Road, Nepean, ON]

Laundry Attendant / Housekeeper [Sept 2007 to Jun 2008]

Responsible for maintaining laundry facility during evening and weekend shifts

Safety monitor for industrial laundry equipment; trained new hires on proper procedures used

Ensured that articles of clothing and linens were washed, dried, ironed, sorted and delivered according to company standards

Interacted with residents, ensured rooms were maintained and delivered residents' laundry

Key holder for all private rooms, wards, and wings as well as ensuring complete security

References Available Upon Request

Contact this candidate