Customer Service Social Media

Tapsvi Gupta

**** ** ** **, ********, AB T*T*C*

306-***-**** *************@*****.***

EDUCATION

CIMT COLLEGE, MISSISSAUGA-MALTON, ON

ACCOUTING ADMINISTRATION DIPLOMA 2016-2017 DIPLOMA

I.K.G. PUNJAB TECHNICAL UNIVERSITY, INDIA

MASTERS IN BUSINESS ADMINISTRATION 2013-2015 MASTERS

Dual Specializations in Marketing/Human Resource Management

I.K.G. PUNJAB TECHNICAL UNIVERSITY, INDIA

BACHELORS IN TECHNOLOGY 2009-2013 GRADUATE

Major in electronics and communication

RELEVENT EXPERIENCE

CIGAR PLUS, EDMONTON, AB

SUPERVISOR (Aug 2017 to present)

Greeting customers, dealing with their enquiries, complaints & making sure customer satisfaction is always delivered.

Assisting in store operation & implementation of company’s policies & procedures.

Taking calls from customers for their queries regarding our products.

Inventory Control (Ordering, Stocking & Record keeping).

Reconciliation of store operation paperwork.

Ensure store schedules and objectives are met by employees.

Coordinate daily customer service operations (e.g. sales processes, orders & payments).

Maintaining records for store’s invoices, sales receipts & expenses for taxation purpose.

WALMART, MISSISSAUGA, ON

CUSTOMER SERVICE REPRESENTATIVE (Sept 2016 to Jul 2017)

Entrusted with cash up to $9000 monthly

Produce accurate credit card transactions

Ensured merchandise displayed in an eye-catching manner

Demonstrated excellent communication and people skills

Locates and pulls merchandise and fixtures to support sales floor resets, while meeting daily objectives and target goals.

OUTLINE SYSTEMS, INC. CHANDIGARH, INDIA

BUSINESS DEVELOPMENT EXECUTIVE (June 2015 to August 2016)

Campaign based addition information gathering.

Sell accreditation by generating daily lead sources.

Screening the leads, accreditation eligibility before contacting the business

CRM data update and cleaning.

Identifies and resolves partner issues or concerns

Email marketing- Includes mass email to prospects according to campaigns

Tools used: Dice, Google, Hoovers, Compete, Jigsaw, LinkedIn, zoom info etc.

SOFTWARE SIKILLS:-

Advanced Microsoft office (Word, Excel, Access, Outlook, PowerPoint)

Proficient in QuickBooks and Simply Accounting.

CRM

Social Media tools.

DECLARATION:-

I hereby declare that the information given above is correct to the best of my knowledge and I shall be responsible for any discrepancy.

TAPSVI GUPTA

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