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Administrative Assistant Customer Service

Magna, Utah, United States
March 15, 2019

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Kelly Jean Wilson


Career Summery

Office Specialist ten plus years experience in Financial industry Loans and Banking. Increased mobility, Employee of the month a top performer award three months in a row. Human Resource screening by looking over applications, I-9 forms, scanning documents. Computer Skills

Software: Excel, Word, Access, Word Perfect, Microsoft Office, Microsoft Word, Checkmate, Quickbooks, SAP.

Professional Experience

Pride Staffing/Express/Apple One Salt Lake City, Utah (5/2016-1/2019) Administrative Assistant

Payroll and address changes in Quick Books.

Answering phones up to three lines.

Scanning tax documents and scanning invoices to accounts payable. E-mail, Excel document preparation and mailing out mail. Safety Data Sheets by internet and emailing company’s Terracare Associates, Midvale, Utah (4/2015-3/2016) Administrative Assistant

Sage payroll in service management and payroll in two systems. Spiceworks work tickets.

Helping restock pens, notebooks, binders and post its. E-mail, Excel document preparation and mailing out mail. Human Resource: Applications and drug test and background checks. Pleasant Green Elementary, Salt Lake City, Utah (9/2013-6/2014) Office Lunch Clerk

Recording payments and updates to Granite School District computer system. Balancing at the end of day.

Student services helped in lunch room open milks also the salad cart restock. Sentry Legal, Salt Lake City, Utah (4/2012-8/2012) Contract Processor

Professional customer service by calling banks to find out information. Updating customers every week on the progress of their loan. Financial & modification packets.

Advantage Staffing (Pitney Bowes) Salt Lake City, Utah (5/2011-10/2011) Contract Mail room

E-tracking, scanning e-track to personal, incoming and outgoing mail. Delivering to Goldman Sachs

Customer service at mail room window, working with Excel spreadsheets Dollar Financial, Salt Lake City, Utah (5/2004-10/2009) Collector

Trained and mentored new hires.

PD Recovery inbound, outbound calls and skip tracing. Balancing accounts and working with customers to take payments. Customer service, phones, working with Excel and Checkmate computer system. E-mail manager of stores and applying information to computer system. Awarded Employee of the Month.

Federal Reserve Bank of San Francisco Salt Lake City, Utah (9/1999-2/2003) A/R Clerk

Processed checks, federal checks and bonds

Printed and faxed reports in the morning and afternoon Customer service over the phone to American Express about their checks Check all checks for mistakes and data entry any changes Help out dispatch in mail room, incoming mail, 10-key, City dispatch, X-ray mail 3Com, Salt Lake City, Utah (9/1993 - 9/1999)

Quality Supplier Clerk

Verification of scrap form and data entry into corporate database Routine updating of the Bonded Product report

Handled and disposed of lead contaminated materials Inspected products for quality control compliance


ESD training, corporate safety training, lead handling and disposal training (OHSA), parts identification training, Quality Control training, corrective action training and consensus building Course, basic blueprint reading, customer relations, strong interpretation skills, and public speaking.

Educational Background

Certification in Computer Office Associates Degree from SLCC Certification in Word Processing from Utah Opportunities Industrialization Center Certification New Horizons Word 2007

New Horizons QuickBooks

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