Name: VONGAI CHINEMHUTE
To increase the shareholder value and maximize profit by improving the
operational efficiencies and maximum utilization for the available
Key for success
. Continuous improvement
Date of birth 12 October 1989
Marital Status Single
Passport Number CN557812
Drivers' License number 46682JZ
Email Address email@example.com
Contact Address 13 Lilyvale Road. Ashley. Pinetown, South Africa
Bachelor of Commerce in Tourism and Hospitality Management 2013-2016 - (NQF
National Diploma in Tourism and Hospitality Management 2011-2012(NQF 6)
National Certificate in Tourism and Hospitality Management 2010(NQF 5)
February 2017- Present
Stokers Arms Bar and Restaurant, Kloof, Pinetown
. Coordinate daily Front of the House and Back of the House restaurant
. Deliver superior service and maximize customer satisfaction
. Respond efficiently and accurately to customer complaints
. Regularly review product quality and research new vendors
. Organize and supervise shifts
. Appraise staff performance and provide feedback to improve
. Estimate future needs for goods, kitchen utensils and cleaning
. Ensure compliance with sanitation and safety regulations
. Manage restaurant's good image and suggest ways to improve it
. Control operational costs and identify measures to cut waste
. Create detailed reports on weekly, monthly and annual revenues and
. Promote the brand in the local community through word-of-mouth and
. Recommend ways to reach a broader audience (e.g. discounts and social
. Train new and current employees on proper customer service practices
. Implement policies and protocols that will maintain future restaurant
July-2016 -December 2017 Golden Mile hotel, Kwekwe, Zimbabwe
Assistant General Manager
. Establishing priorities consistent with the hotels objectives.
. Administering and enforcing hotel policies and procedures
. Resolving customer complaints in a timely and professional matter.
. Building strong relationships with companies that supply the hotel.
. Developing relationships with the local business community.
. Helping to develop management talent by acting as a mentor to
supervisors and team leaders.
. Offering support and guidance to junior team members.
. Promoting hotel services and facilities to guests at every
Feb 2014- April 2016 -Elephant Lodge, Gweru Zimbabwe
. Using lodge resources to maximize guests' satisfaction and optimize
. Representing the hotel in the market place ant develop relationships
with key accounts.
. Analysing statistical information and drawing conclusions from it.
. Developing and implementing staff training programs.
. Ensuring the accurate and timely submission of payroll data to the
. Providing the lodge owners with regular reports on the hotels
operating objectives and fiscal performance.
. Aggressively managing all the independent revenue and expense areas to
. Conduct disciplinary actions against staff, including terminations.
. Accurately forecasting revenues/expenses.
January 2013-December 2013 Antelope Game Park, Gweru, Zimbabwe
Hospitality Management Intern
. Registration of guests and assigning rooms
. Maintain an inventory of reservation, vacancies and room assignments
. Answer enquiries regarding game park services, provide assistance and
respond to guests' complaint
. Greeting customers, escorting them to seats, taking food and drink
orders, and serving food and beverages
. Answer questions regarding the hotel services, explaining menu items
and specials, and offering personal attentive treatment.
. Co-coordinating with team workers to plan events, parties etc.
. Responsible for maintaining the hygiene and appearance of the hotel
. Servicing and maintaining the guest rooms and replenishing stock as
and when needed.
. Providing service items to guest rooms upon requests from the guests
. Preparation of simple food items like vegetable preparation, salads,
cold starters etc.
. Work according to established health and safety guidelines.
. Keep a check on stock and order for replenishments as and when
. Selling room rights to individuals, corporates etc.
. Supervision and development of marina revenue management capabilities;
Review and analysis of member database; Development of additional
communication tools (including social media).
. Artfully design and develop ads for events using Adobe Photoshop, MS
PowerPoint, MS Publisher and other tools. Assist in developing
Membership presentation, develop menu designs, publish weekly
membership communication, and support website development and
. Other - Performs all other duties as described by supervisor.
Microsoft computer programs, Internet, Sage Evolution(Pastel), HIQ
Stokers Arms restaurant and bar
16 Old Main Rd, Kloof, 3640
Mr R. Dabvu
89 Cardinal Close
Lot 1 of Lot 6
+263 (542) 229646
Antelope Game Park
+263-**-***-*** / 231943
+263 86 7702 1630