Name: VONGAI CHINEMHUTE

Vision:

To increase the shareholder value and maximize profit by improving the

operational efficiencies and maximum utilization for the available

resources.

Key for success

. Integrity

. Ethics

. Leadership

. Teamwork

. Training

. Recognition

. Communication

. Continuous improvement

PERSONAL INFORMATION

Date of birth 12 October 1989

Sex Female

Marital Status Single

Nationality Zimbabwean

Passport Number CN557812

Drivers' License number 46682JZ

Languages English

Contact Numbers +27-63-143-****/+27-60-508-****

Email Address ac8sl6@r.postjobfree.com

Contact Address 13 Lilyvale Road. Ashley. Pinetown, South Africa

Availability Immediately

QUALIFICATIONS

Bachelor of Commerce in Tourism and Hospitality Management 2013-2016 - (NQF

7)

National Diploma in Tourism and Hospitality Management 2011-2012(NQF 6)

National Certificate in Tourism and Hospitality Management 2010(NQF 5)

WORK EXPERIENCE

February 2017- Present

Stokers Arms Bar and Restaurant, Kloof, Pinetown

Restaurant Manager

Duties Undertaken

. Coordinate daily Front of the House and Back of the House restaurant

operations

. Deliver superior service and maximize customer satisfaction

. Respond efficiently and accurately to customer complaints

. Regularly review product quality and research new vendors

. Organize and supervise shifts

. Appraise staff performance and provide feedback to improve

productivity

. Estimate future needs for goods, kitchen utensils and cleaning

products

. Ensure compliance with sanitation and safety regulations

. Manage restaurant's good image and suggest ways to improve it

. Control operational costs and identify measures to cut waste

. Create detailed reports on weekly, monthly and annual revenues and

expenses

. Promote the brand in the local community through word-of-mouth and

restaurant events

. Recommend ways to reach a broader audience (e.g. discounts and social

media ads)

. Train new and current employees on proper customer service practices

. Implement policies and protocols that will maintain future restaurant

operations

July-2016 -December 2017 Golden Mile hotel, Kwekwe, Zimbabwe

Assistant General Manager

Duties undertaken

. Establishing priorities consistent with the hotels objectives.

. Administering and enforcing hotel policies and procedures

. Resolving customer complaints in a timely and professional matter.

. Building strong relationships with companies that supply the hotel.

. Developing relationships with the local business community.

. Helping to develop management talent by acting as a mentor to

supervisors and team leaders.

. Offering support and guidance to junior team members.

. Promoting hotel services and facilities to guests at every

opportunity.

Feb 2014- April 2016 -Elephant Lodge, Gweru Zimbabwe

Lodge Manager

Duties Undertaken

. Using lodge resources to maximize guests' satisfaction and optimize

revenues.

. Representing the hotel in the market place ant develop relationships

with key accounts.

. Analysing statistical information and drawing conclusions from it.

. Developing and implementing staff training programs.

. Ensuring the accurate and timely submission of payroll data to the

corporate office.

. Providing the lodge owners with regular reports on the hotels

operating objectives and fiscal performance.

. Aggressively managing all the independent revenue and expense areas to

ensure profitability.

. Conduct disciplinary actions against staff, including terminations.

. Accurately forecasting revenues/expenses.

January 2013-December 2013 Antelope Game Park, Gweru, Zimbabwe

Hospitality Management Intern

Duties undertaken

. Registration of guests and assigning rooms

. Maintain an inventory of reservation, vacancies and room assignments

. Answer enquiries regarding game park services, provide assistance and

respond to guests' complaint

. Greeting customers, escorting them to seats, taking food and drink

orders, and serving food and beverages

. Answer questions regarding the hotel services, explaining menu items

and specials, and offering personal attentive treatment.

. Co-coordinating with team workers to plan events, parties etc.

. Responsible for maintaining the hygiene and appearance of the hotel

. Servicing and maintaining the guest rooms and replenishing stock as

and when needed.

. Providing service items to guest rooms upon requests from the guests

. Preparation of simple food items like vegetable preparation, salads,

cold starters etc.

. Work according to established health and safety guidelines.

. Keep a check on stock and order for replenishments as and when

necessary.

. Selling room rights to individuals, corporates etc.

. Supervision and development of marina revenue management capabilities;

Review and analysis of member database; Development of additional

communication tools (including social media).

. Artfully design and develop ads for events using Adobe Photoshop, MS

PowerPoint, MS Publisher and other tools. Assist in developing

Membership presentation, develop menu designs, publish weekly

membership communication, and support website development and

communication campaign.

. Other - Performs all other duties as described by supervisor.

COMPUTER SKILLS

Microsoft computer programs, Internet, Sage Evolution(Pastel), HIQ

Solutions, Opera

REFERENCES

Mr Ian

Stokers Arms restaurant and bar

16 Old Main Rd, Kloof, 3640

Durban

South Africa

+277********

Mr R. Dabvu

Goldenmile Hotel

89 Cardinal Close

Chicago

Kwekwe, Zimbabwe

+263-**-*****/3

Mr Majome

Elephant Lodge

Lot 1 of Lot 6

Mvuma Road

Gweru

Zimbabwe

+263 (542) 229646

Mr Phiri

Antelope Game Park

Encounter Rd

Gweru

Zimbabwe

+263-**-***-*** / 231943

+263 86 7702 1630

Contact this candidate