SANTINI DUSTIN WARDLE
Names: Santini Dustin Wardle
Date of Birth: 7 February 1993
ID Number: 930**********
Home Address: ** ****** *******
Crown Gardens Ext
Contact Tel. Numbers: Home: 011-***-****
Cell: 084-***-**** Linguistic Abilities: English -Read, write, speak Afrikaans-Read,write, speak
Nationality: Coloured(South African)
Drivers Licence: Drivers Licence (Code 08)
Hobbies and Interests: Music, Soccer, Motor
Sports: Soccer, Go-cart racing, Ten-pin
Secondary School: President High School
Highest Std. Passed: Matric Grd 12 (2010)
Subjects: English first language
Afrikaans second language
Life Orientation (LO)
Computer Aid Technology (CAT)
Achievements: Participating in Rugby
Class Leader (Grade9)
Represented School in Athletics
awarded 2nd place for Gauteng
Other Training: IBM student training program IBM Repair Centre
Tertiary Education: Partime student at Boston City
Campus. Enrolled for Computer Technician A+ course.
Completed Windows 7 exam A+ Comptia exam pending
Position : IT/Support Technician
Remote support to Clients
Software updates for in house packages
Installing of software packages (Quickbooks) (You Win Law) (Auto Easy)
Repairing of Desktops and Laptops – Clients faulty equipment.
July 2018- Current
Multichoice South Africa (Contracted by Afrizan Personal)
Position: Call Centre/ Customer Service Consultant
Answer 90% of calls within 60 seconds as per SLA.
Assist customers with Dstv connections and technical queries by guiding clients through corrective steps.
Updating of customers personal information.
Improve client product knowledge by guiding them through the different packages.
Ensure service excellence delivery to customers and incorporate service and sales with one telephone call.
Manage external relationships with customers by understanding the nature of the query by reiterating the key points raised by customer.
Type of exposure:
Managing conflict situations, Managing Customer expectations, interacting with diverse people and working in a team.
Aug. 2016 – Feb 2017 – Contract position - Contract ended.
Standard Bank – Contracted by Quest
Position: Trainee Teller /Inquiries Desk consultant
August 2013 – March 2015 - Temporary position
Reference: Leboghang Monate Tel: 011-***-****
TCC - Contracting to various (retail stores)
Ref: Renier Cronje 010-***-**** Ren or Alida Manager
October 2012 – Jan 2013 - When assignments on promotion work becomes available. - Temporary basis
Position: Promotion Consultant
Go to various stores to do promotions
on Microsoft software .
Upon purchase of the software I would assist the customer with installation.
Also installation of software Windows 8
Training from Microsoft SA
Standard Bank - Northcliff - Temp assignment
March 2012 - May 2012
Position: Service/Sales Consultant - New products
Duties involved: Directing clients to the relevant service counters. Introducing and selling of new banking products to clients.
Relief front desk/ enquiries.
Assisting Prestige Banking Consultant.
Parts Serve Channel Support - Temp assignment
October 2011 to Dec.2011
Position: Front Desk Sales/Service Consultant
Technical Help Desk support.
Duties involved: Direct sales of Laptops/and parts .
Printers and Playstations.
Technical advice over counter
Spare-part sales of all HP/Lenovo
IBM /Sony and Canon products.
Follow up on customers repairs.
Follow up with suppliers on spares.
Reference:Platinum Personnel -Eileen Kovacs 011-***-****
IBM South Africa
March 2011 to September 2011
Position: Trainee technician / Junior IT Technician
March 2011 to September 2011
Duties involved: Repairing of IBM and Lenovo Laptops and Desktops
Repairing and upgrading of Servers .
Front Desk duties, which involves bookings of customers computers and follow up. Technical advice over the counter and telephonically.
Telephonic queries with clients and suppliers.
Capturing of daily progress reports.
Fluor SA - contracted under IBM
Contract on clients premises. IT support networking
Installations, refreshing and configuring of new IBM and Lenovo computers.
Setting up of new workstations Checking and configuring backups.
Checking and installing of anti-virus on desktop servers
References: Platinum Personnel
Eileen : 011-***-****
IBM Repair Centre Manager
I am hardworking, honest and reliable, I am willing to take on any challenge with a can do attitude. I am a very hands-on individual and technically inclined.
I am deadline driven. I am a team player, assertive and tactful.