Sales Customer Service

Position: Office Admin., Sales Support Admin.

SeungBin Lee

Personal Information

Address: ***-* ****-** ****, Seo-Gu, Inchon, Korea

Mobile #: +82-10-638*-****

E-mail: *********@*****.***

Summary of Qualifications

Rich experience of managing and coordinating General Affairs works with various business groups

8 years of extensive experience in customer service, managing Sales orders and supporting Regional Finance with MNC’s other subsidiary offices.

Deep understanding of sales process, market trend and customer needs of IT & pharmaceutical industries.

Capable of managing multiple tasks with providing excellent customer support

Able to deliver good outcome through great communication and teamwork skills even in the difficult situation such as under high pressure of tight deadline.

Excellent problem-solving skills.

Experience of supporting the business units for new/emerging business opportunities.

Skills

Good command of written and spoken English

Computer Skills: MS Office, Oracle (E-Business Suite & Oracle Database), CRM (Siebel), Opera, IBM Tools, JDE, ERP, SAP, and Lotus Notes, Workday, Outlook, Salesforce, OneNote, and Offoce365.

Professional Experience

Teradata Korea Ltd., Seoul, Korea March 2016 - Present

Business Support Administrator

Managed billing process and prepared all the order/revenue related documents

Supported account closing process of 3 subsidiary offices of APAC region (Australia, China, and Korea) for a Global Finance Team

Coordinated on office EHS such as annual employee heath checks, employee civil defense training

Managed office supplies, electric products and office storage

Supported sales projects, and business event by planning meetings, airline ticketing & hotel bookings, Visa registration, and housing rental.

Managed corporations car lease/rental, office leasing, office supply, vendor contracts

Worked on office relocation and setup of new sites in 2016

Issued all the electronic tax invoices for declaration

Supported preparation of journal entries and reconciliation of general ledger accounts.

Coordinated with Finance departments for Credits and Collections of accounting-related subjects

Managed daily, monthly, and yearly planning & forecasting by working with Finance, Sales and Inventory

Reported the monthly Teradata Sales Outlook to Korea GM and APAC Finance Manger

Reviewed all Korea sales documents and contracts for order process.

Requested the TD Korea’s credit rating reports issued by local credit rating institution on a yearly basis.

Prepared bidding data and registered new suppliers on the customer PO website to support Sales Department.

Supported the global treasury team for bank transactions by updating local finance process

Managed payment process using the Oracle and SAP system, issued electronic tax invoices and supported VAT declarations,

Reported order request checklist, revenue and sales data including all the sales orders to APAC CFO and Planning manager

Prepared billing process and managed all the order/revenue related documentations

Logistics

Managed inventory of Import/Export

Prepared the advance payment for HW/SW customs duty and VAT for customs clearance.

Managed inventory stock in UPS, DHL and warehouse, and then reported to APAC and International Logistics managers.

Prepared customs clearance documents and checked for accuracy to submit to the customs office.

Managed delivery daily, weekly, and Monthly

GlaxoSmithKline Ltd., Seoul, Korea, Sep 2014 - Sep 2015

Sales & Logistics Coordinator

Logistics

Prepared customs clearance documents and checked all the documents for accuracy

Ensured compliance for GSK quality and EHS standards

Resolves 3rd party logistics provider problems and tracked shipments

Developed EHS management system and updated/created relevant local policies and documents to meet the requirement of both Global Group and local business.

Coordinated the development of solutions for complex logistics support problems with product support, functions, customs, and suppliers

Sales Operations

Supported the GSK Health Care Brand dept. in daily business management

Ordered inventory, forecasted expenditures and managed customer/suppliers’ needs

Analyzed sales forecasts versus actual sales, and then took the necessary actions for supply and stock control by coordinating with the relevant departments to improve the accuracy of the forecast

Monitored quality, delivery, work in process, system issues, and payment processing

Ensured invoices of the LSP managing Stifel products were paid promptly and verified

Ensured that inventory was booked correctly and promptly in the GSK ERP systems

Checked the inventory level of the distributors, and coordinated with Trade Operations to maintain the contracted levels and to make sure that sales orders from the distributor were processed

Played an integral role in the deployment and continuous improvement of logistics processes to provide superior customer Service.

Ensured the prompt payment of invoices related to inbound freight activities and the prompt resolution of discrepancies

IBM Korea, Seoul, Korea June 2011 – April 2014

Sales & SCM Operations Admin

Sales Operations

Supported Tivoli Security and IBM Security Systems in daily business management

Prepared weekly cadence based on forecasts

Managed vendor payment processing, vender contract and monthly order closings

Supported security systems cadence and AP reviews, and built integrated views for business forecasts

Reported the monthly roadmap to the Senior Director and APAC Regional Sales Director

Reviewed sales targets and performance of top draw on a monthly basis with the manager

Supported internal audits for software/hardware compliance for the Software Group Channel Operations Team

Managed the contract process to meet APAC and corporate business requirements

Created quotes and proposals upon request from clients and the sales team within the required timeframe

Reviewed sales quote monitoring and associated approvals

Managed sales reporting and analysis including finance, contract base, and customer service reports

Managed proper document filling and provided administrative support to the sales team

SCM & Logistics

Provided answers to vendors and customers’ multiple enquiries, and managed customers’ requests

Supported the contract negotiations with customers and vendors

Discussed, analyzed, and evaluated customer requirements and specifications

Managed deliveries and the dispatch of correct shipping documents to customers

Managed billing, invoicing and reviewed sales PO, contracts, invoices

Processed incoming orders and prepared customers’ files (i.e. sales PO, contract, invoice)

Formulated quotes by combing data and chasing sales quotes

Managed the records of prospective customers and the details of generated deals manually

Reviewed and validated the contract documentation according to the sales order form

Coordinated all SW/HW orders with monitoring /tracking of shipments, deliveries, returns, and claims

Commuinicated with the APAC customer fulfillment team regarding delivery schedules

Managed air logistics control and coordinated customs clearance

Supported in building good relationships with vendors and other external agnecies

Managed imports and exports of IBM security appliances

Scheduled and directed necessary supplier planning and negotiation sessions

Managed and oversee Order management and fulfilment, evaluation and RMA activities

Conducted 3PL inbound/outbound management, monthly cost confirmations and KPI check

Established a Center of Excellence (CoE) for Korea’s import and export transactions that mainly serve the IBM Korean affiliate.

Education

INHA University, Incheon, Korea Mar. 2019 ~

Major in Business Administration, College of Future Industrial Convergence

University of California, Riverside, CA, USA Sep. 2008 – Dec. 2010

Transferred as a junior

Majored in Psychology (completed 3 quarters before withdrawing from the course)

Santa Barbara City College, CA, USA Sep. 2004 - May 2008

Associate Degree in Liberal Studies

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