Developer Customer Service

Ankita Chopra

Phone: +1-612-***-****

E-mail: ac8sfn@r.postjobfree.com

PORTFOLIO

Eight plus years of IT-related employment as Dynamics CRM Developer including five-plus years as a Team Leader. Played key roles in requirement analysis, technical design, replication and performance improvement, development of applications, POCs, Architecture designing while working for various clients across the globe. Saved tens of thousands of dollars by automating the administrative system. Wrote technical documents, UMLs and user’s manuals.

EXPERIENCE

Senior Developer & Analyst For US Bank December 2018 – Present

Tata Consultancy Services, Minneapolis, MN

Consumer Loan & Lease Operations: Working as Lead Analyst and Developer which involves activities likes gathering requirement for migrating existing Lotus Notes application to new CRM platform. Designing a CRM application to cater to more than 400 users at a time.

Interacting with Users and Business Line leads to address risks and issues. Writing Technical Documents, UMLs and User’s Manuals.

Technical Lead For DOW Chemicals, US December 2015 – August 2018

Tata Consultancy Services, Mumbai, India

Lead a team of 8 resources of multiple skill sets. As a part of SCRUM team gathering and estimating the requirements. Worked on the Architecture of CRM based Customer Service Application and development end to end of solutions

Maintaining the client-facing activities like reporting Sprint Velocity and other KPIs, Creating and Migrating the solutions in different environments, Documentation, Performing IQA and logging defects in ALM, Defect Resolution

Lead Developer for State of Oregon Dec 2013 – Dec 2015

Deloitte Consulting, Mumbai, India

Developed an MVC and C# based application to provide ObamaCare benefits. Designed business rule engine for the application. Triage and fixed defects of various severity. Developed knowledge in Human and Health Services domain.

Developer for Illinois Mutual Retirement Fund Dec 2013 – November 2014

Deloitte Consulting, Mumbai, India

Developing the Customer Service Application using CRM. Performance Improvement of the application, Redesigning the existing code for performance improvements. Documentation and Defect Fixing.

EDUCATION

Electrical & Electronics, Bachelor of Engineering August 2006 – August 2010

United College of Engineering & Research(UP Technical University)

DOMAIN

Banking

Manufacturing

Healthcare

ORGANIZATIONS

Tata Consultancy services Dec 2015 – present.

Deloitte Consulting US India Pvt Ltd November 2013-December2015

Infosys Technologies December 2010-November 2013

ACTIVITIES & AWARDS

Winner of TCS Star Team Award twice for 2016-2017 and 2017-2018

Winner of Spot Award in Deloitte in the year 2015

Client appreciation for Improving the performance of the Application

Client Appreciation for automation of file update for import, saving manual efforts and hours of redundant work

Winner of Star of the month (Feb ’17) award in TCS.

Highly rated as a single point of responsibility in my project.

Member of the task force created to fill in the communication gap between management and resources.

Among top students throughout the academic career.

PERSONAL PROFILE

Date of Birth : 04/13/1988

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi.

Hobbies : Reading, Learning Zumba, Painting and Classical dancing

Current Address : 7420 Penn Ave S, Apt 2, Richfield, Minneapolis, Minnesota, 55423

Skills

Microsoft Dynamics CRM

SQL Server

.Net

C#

MS SQL Server 2000,2005,2008

MySQL

Tools

TFS

IBM Integrated Service Management Tool,

HP ALM

JIRA

Monitoring Tools-AppDynamics

Kibana

XML/XSL

MS Office Suite

MS Visio

HTML

JavaScript

SQL

Windows Server 2003 /2008,2008 R2, Windows 7, Win XP

Certifications

MB2-716

MB2-715

MB2-712

MB2-707

MB2-703

(MCSA)70-461

Agile Certified

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