**** ********** ***** #*** *******, VA 20171
SUMMARY OF SKILLS
Creative and self-motivated Sr. Business Analyst with over 4 years of experience in Business/Data Analysis.
Exposure in Recruiting and Finance Service Industry (Regulatory Reporting, Capital Market, Fixed Income) and capable of handling complicated issues and explaining it to the users.
Extensive knowledge and highly experienced with SDLC utilizing Agile.
Experience of working on web based as well as client server applications.
Experienced in conducting Joint Application Development (JAD) Sessions and one-to-one sessions for various business purposes.
Proficient in documenting Business Requirements (BRDs), Functional Requirements (FRDs), Non-Functional Requirements, Systems Requirements Specifications (SRS), Data Mapping Document, Use Cases, Test Cases, User Interface Prototypes with the help of Rational Requisite Pro.
Sound experience in UML using business modeling tools like MS Visio and Rational rose for creating Use Case Diagrams, Business Process Models, Process Flow Diagrams, Class Diagrams, Activity Diagrams, Sequence Diagrams, State Diagrams & work flow diagrams.
Excellent record in assisting QAs with writing test plans, creating different test cases, UAT and testing for the integration of the project to test the functionality of the process on HP ALM quality center platform.
Performed GAP Analysis to gain a clear understanding of the ‘AS IS’ & ‘TO BE’ state of the system and converting these changes into technical requirements.
Expertise in conducting backlog-grooming sessions, sprint planning sessions, product demonstrations and sprint retrospective sessions.
Well experienced in handling meetings like Change Management, IDAM, Benefit-Cost Analysis and SWOT Analysis.
Strong experience in understanding WEB APIs & FTPs for platform migration project (REST, HTTP, SOAP).
Proficiency in report design, table/query design using SQL as well as data mapping functions of the system and strong understanding of the database, Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close)
Business Analyst February 2015 - Current
Osair Technologies is dedicated to maintaining the highest level of customer satisfaction and to offering our customers with first class services. To achieve these, we have a team of well-qualified, experienced and energetic employees who cover all aspects of technology, including Enterprise Resource Planning (ERP), customer relationship management (CRM), Systems, Applications and Products (SAP), project management, Network engineering, Database management and systems administration, Data warehousing, Web technologies, quality assurance (QA) and engineering.
Conducted one-on-one meetings and involved in the trainings to understand the system.
Designed and developed Business Flow Diagrams, Object Oriented Models using MS Visio to understand the process flow for smooth transition of the project to production phase.
Developed the user guides of TLM premium for the end-user training.
Evaluated the information gathered from all the resources and developed High-Level Business Requirements and conducted requirement walkthroughs to obtain signoffs for the requirement.
Developed Test Scripts for UAT phase and performed detailed analysis of the accounts used for testing.
Clarified client requirements and took requirement sign offs by conducting walkthroughs and feedback sessions.
Participated in UAT plans and Parallel period.
Initiated the SharePoint structuring and alignment of documents for TLM TIR project.
Developed several documents, which contained the link to all the documents necessary for TLM TIR and made it accessible to all the SMEs and associated partners.
Acted as a liaison between business clients and technical teams by planning, conducting and directing the analysis of business requirements to support online transactions.
Led requirements elicitation sessions to understand business problems and how proposed system enhancements will address them for escalating the issues.
Assisted in the development of quality assurance activities including Quality Assurance Plan, Product Acceptance Plan, Test Plan, and Test Cases.
Responsible for the maintenance activities related to the projects after integration with the current system and fixing the defects suggested by the end users and effectively implementation.
Evaluated the appropriateness of accounting policies used and the reasonableness of significant accounting estimates made by management.
Worked with MS Excel functions to generate reports by analyzing and refining raw data.
Prepared reports with accurate datasets with the help of SQL to align with CCAR requirements.
Operation Lead June 2014 – February 2015
Facilitated guests boarding while implementing all security measures.
Greet guests at main counter check in guest luggage and issue boarding stubs.
Lead the gate in boarding process; manage all the paperwork such as weight and balance of the aircraft, passenger list.
Air Wisconsin Airline Corporation (UAX) (UNITED) (Dulles Airport)
Customer Service- A Terminal Leader August 2011- June 2014
Facilitated passenger boarding and deplaning while implementing all security measures.
Finalized sales, confirmed/changed reservations.
Applied management strategies to suggest and implement efficient boarding for all customers.
Customer Service Representative – Baggage Claim
Handled all customer inquiries using exceptional customer service skills.
Collaborated with team to ensure 100% customer satisfaction
Baggage Service Officer (BSO)
Managed, supervised and coordinated activities of workers engaged in baggage service activities.
Conducted regular briefing / coaching sessions with front-line staff to ensure staff members are updated on the applicable standards and procedures.
Ramp Operations Control (ROC)
Administered ramp control and gate management throughout the geographic boundaries.
Provided surveillance and report bags from point A to point B.
Bag Runner- Leader
Ensured all baggage was correctly stored/ delivered for all inbound / outbound flights.
Processed all baggage promptly, accurately, and in compliance with all safety regulations.
Media and Communication 2015 – 2017