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Office Assistant Customer Service

Mississauga, Ontario, Canada
March 14, 2019

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***-****-************* ** *, Mississauga, ON L5L 5P9

Contact: Cell 416-***-****,

OBJECTIVE: To continue my career in the financial industry focusing on Accounts Payable/Receivable and Automotive financing to utilize my reconciliation skills and benefit mutual growth and success.


20 Years of work experience in Automotive financing working with General Motors and Chrysler.

Extensive knowledge of Bank Reconciliation and Accounts Payable functions.

Balanced tax accounts and posted the General Ledger daily, prepared month end reports for head office.

Motivated to continuously learn and develop new skills.

Comprehensive knowledge of Microsoft Word – Excel – Power Point – Outlook.

Performance Nomination received from RBC Insurance for superior attention to detail and organizational skills.

Able to adjust to fluctuating workflows, multitasking and flexible.

Dependable, motivated and committed to personal high performance.

Thorough and efficient with a strong eye for detail and the ability to learn very quickly with minimal supervision.


CAPGEMINI: June 2015 - Present

Senior Associate: (Current Role)

Handling Generic email box for Policy Accounting, Claims and Shared Services.

Emails are answered promptly and accurately to daily questions and issues regarding client policies.

Process online banking daily applying customer payments from all banks as received.

Preparing, indexing and Scanning documentation on behalf of RBC Insurance.

Emails, faxes and courier mail for RBC claims are received, sorted and scanned per RBC guidelines. Indexing is completed as required to ensure work is processed within the strict timelines.

Excel spreadsheets retained to track all workflow volumes and to allow for statistical reporting on a daily basis.

File folders prepared for new accounts.


Policy Accounting Administrator: 2013 – June 2015

Handled department mailbox- hundreds of daily queries are replied to or forwarded to the correct individuals adhering to specified SLA deadlines.

Used initiative to improve customer service and response time by researching and escalating customer related issues using all systems including Ingenium, Bedrock, Broker, Career and the former UNUM system BEST.

Processed financial transactions such as Credit Card, Address & Bank changes, Pre-authorized payment and Cheque returns, to individual policies.

Provided training to new hires and summer students, answering questions and resolving issues.

Processed high volumes of payments daily.

Consistently exceeded high performance efficiency expectations which resulted in a RBC Performance Nomination.

Contract position.

ALLY CREDIT CANADA LTD (Formerly General Motors Acceptance Corp)

Ally Credit Canada Ltd. provides financial services, including floor plan financing, directly to auto dealers and also offers financing for consumers through dealerships. Ally Credit Canada was acquired by RBC in February 2013

Dealer Service Specialist: 2002 – 2013

Investigated and resolved financial issues involving contract proceeds

paid to dealers to insure superior service.

Processed Contracts received from Dealers using the OCR System.

Handled all collection activity involving Chrysler contacts which resulted in the collection of millions of funds owed to Ally. Monetary achievement award received from Ally for completion ahead of all expected deadlines.

Processed cancellations and revisions to active accounts to accommodate changes

requested by dealers and customers.

First point of contact for all phone related issues from dealers across Canada involving changes to active customer accounts.

Maintained all Chrysler accounts through a monthly reconciliation and respond to

all issues directly with Chrysler in a timely manner.

Completed daily summaries of contract proceeds for dealers in order to provide

an accurate account of funds deposited to their accounts.

Bookkeeper: 1990 – 2002

Processed daily journals using a mechanized ledger system.

Balanced several G/L accounts daily and prepared month end reports on specific accounts.

Prepared all bills and invoices for payment as well as handle all incoming A/P calls.

Verified and maintained all company expense reports.

Maintained cheque register voiding or cancelling company cheques were applicable

Cleared daily payment suspense register.


Innopac Inc is a plastics manufacturer making containers for companies such as Colgate and McDonald’s.

General Office Assistant/A/P Clerk: 1989 – 1990

Handled all general office duties including filing, photocopying, distributing mail, sending faxes and ordering supplies.

Responsible for entering all bills and invoices using ACCPAC and completing a pre-check register.

Handled all accounts payable calls regarding inquiries on particular invoices.

Maintained all of the company’s banking including, depositing, cashing petty cash cheques and obtaining payroll.

Company moved to Vancouver.


Sales Clerk: 1987 – 1989

Maintained three areas of the Women’s Sportswear Department.

Handled cash, cheques and credit cards with in the job and a great deal of

customer contact was involved.

Part-time job while attending college.



3 – Year Business Administration Program.

Marketing Diploma

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