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Customer Service Manager

Milwaukee, Wisconsin, United States
March 14, 2019

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Denise M. Luna

**** *. **** ****** *********, WI 53210 414-***-****

Seeking position where I can utilize my strong organizational skills, multi-tasking abilities, and award-winning educational background to professionally grow and succeed within the company. SKILLS

•Multi-tasking •Time management •Excellent verbal & communication •Team player

•Fast learner •Customer service •First aid/ First Responder •Organizational EXPERIENCE

Correctional Officer, July 6, 2006 to January 19, 2019 HOUSE OF CORRECTIONS - Franklin, WI

•Provided custody and security of inmates including observation of inmates.

•Quickly and effectively administered aid & crisis intervention as a First Responder.

•Conducted cell & body searches as well as patting down inmates when necessary.

•Enforced rules and regulations to ensure adherence to policy and defined procedures.

•Monitored and operated security controls, equipment, and computers.

•Trained incoming new employees on day to day operations as well as policies and procedures.

•Prepared and maintained accurate records, forms, and reports daily. Chiropractic Assistant/ Office Manager, June 1, 2000 to June 14, 2006 DONALDSON CHIROPRACTIC - Brown Deer, WI

•Performed front desk duties such as answering phones, scheduling future patient appointments, and drafted accurate daily activity logs.

•Administered physical therapy to patients.

•As a certified X-ray Technician, prepared patients for examination and captured x-ray images.

•Oversaw success of open houses and health talks including marketing for new business.

•Managed insurance and billing related procedures of the office regarding patients insurance.

•Inventoried supplements and placed supply orders when necessary.

•Assured cleanliness and proper operation of all therapy equipment.

•Prepared and maintained accurate patient information. EDUCATION

Bachelor of Science : Degree in Criminal Justice/ Police Science - 2006 Upper Iowa University - Greenfield, WI

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