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Administrative Assistant Pharmacy Technician

El Paso, TX
March 14, 2019

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El Paso, Texas *****904-***-**** •


Previous administrative support professional seeking transition into information technology support role, leveraging strong analytical-thinking, problem-solving, and customer service skills

Recent graduate of a Bachelor of Science in Information Technology program with foundational training in the following areas: Java, .NET, SQL, Database Systems, and basic networking protocols

Proficient in using Microsoft Word, Excel, PowerPoint, Outlook, Publisher, SharePoint, and Access


B.S. in Information Technology with Advanced Software Developer Certificate (GPA: 3.6) – University of Phoenix Aug 2018

Recipient of the National Retail Federation, 2016 Dream Big Scholarship

Java Programming: Created a Java application, using NetBeans IDE, which utilized object-oriented programming constructs to compare two different data sets.

Database Concepts: Built an Entity Relationship Diagram (ERD) and database tables in Structured Query Language (SQL); applied SQL scripts to a relational database and executed SQL queries; learned about the management of databases and enterprise database management systems.

Project Planning and Implementation: Developed a Work Breakdown Structure, project schedule, resources utilization plan, and project budget to demonstrate knowledge of the components of successful project planning, organization, and implementation.

Application Implementation: Learned the procedures for quality assurance and testing of a computer application information system.

Fundamentals of Business Systems Development: Researched the Systems Development Life Cycle (SDLC) and used it to identify the differences in software methodologies.


Walgreen Co. - Jacksonville, Fl Sep 1988 – Oct 2018

Administrative Assistant (Apr 2013 – Oct 2018)

Developed "one pager" report from multiple company data sources, enabling Director of Pharmacy and Retail Operations to review performance metrics on single page; tool improved efficiency of store visits

Planned, organized, and managed "District Manager Summit" event for 100 attendees across the region, including travel arrangement, hotel reservations, catering, activities, and supplies; success of event boosted employee morale and solidified relationships between district managers and front-line supervisors

Developed a scalable solution to promote compliance with company-wide initiatives by creating visual aids with LucidChart, including posters and training materials to be used at area meetings

Pharmacy Administrative Assistant (Sep 2005 – Apr 2013)

Worked directly with Pharmacy Supervisors to create “March Madness” medication therapy management tournament to boost volume of services; initiative led to a significant increase in pharmacy revenue

Developed an MS Excel workbook that tracked registration renewals for over 400 pharmacy technicians in the Jacksonville market; tool allowed company to proactively address compliance concerns and reduce risk of penalties

District Pharmacy Training Coordinator (Aug 2001 – Sept 2005)

Collaborated with store managers to staff pharmacies with qualified technicians to reduce staff turnover

Organized training courses for pharmacy technicians to become certified by the Pharmacy Technician Certification Board, thus helping to raise the standard for Walgreens pharmacy technicians

Senior Certified Pharmacy Technician / Store Clerk (Sep 1988 – Aug 2001)

Assisted Pharmacy Manager and Staff Pharmacists with the daily pharmacy operations, including data entry, prescription preparation, inventory management, and customer service

First pharmacy technician among my peers to become certified by the Pharmacy Technician Certification Board

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