Matthew Kistner

Scrum Master, IT Project Manager

Three years of Scrum & Agile Methodology experience helping businesses develop high-value, high-quality software without the usual pain and anxiety of project management. Passionate to build successful teams, workflows while delivering key projects on time.

ac8scj@r.postjobfree.com (805) 236–2100 Agoura Hills, CA scrummastermatt.com WORK EXPERIENCE

Program Manager, Scrum Master

Bank of America (Contractor)

9/2018 – 2/2019 Agoura Hills, CA

- Brought on board to focus on managing change controls for the Mortgage Servicing Platform within the Home Loans Division.

- Organized change requests and customer variance tickets for 15 teams and developed process changes to maximize program flow

- Radiated team performance and metrics from multiple scrum masters for weekly presentation to executive management.

- Provided financial planning assistance and tracked financial performance against a multimillion-dollar budget.

- Collaborated with technical and business teams.

Agile Consultant, Scrum Master

WrkSpot+

5/2018 – 8/2018 Cerritos, CA

- Worked with 17 software engineers and 4 user experience designers distributed across India, China, and the Ukraine.

- Created a release schedule based on the team’s performance and brought on useful metrics to management.

- Reduced software defects discovered in UAT by coaching a non- technical product owner to elevate story abstraction levels out of the “how” and into the “why.” This made communication easier for both technical and non-technical users and encouraged better comprehension of what was to be delivered.

- Worked with 17 software engineers and 4 user experience designers distributed across India, China, and the Ukraine.

- I took on challenges such as working with different time zones, communication and cultural differences, and different interpretation of sustainable responsibilities. Created workflows and built a tracking system in Jira that fit the team’s working model

Scrum Master, Project Manager II

Midmark (Contractor)

12/2017 – 5/2018 Torrance, CA

- Oversaw two successful product relaunches for medical devices while transitioning processes from waterfall to agile

- Fostered a culture of iterative software development in a highly regulated ISO 9000 company with critical attention to defects.

- Interacted with technical and business teams to achieve both strategic and tactical goals in the least complex manner possible.

- Worked on large and small-scale projects, including new product development and older products under continuous development.

- Focused on development sustainability and product improvement

- Ensured team alignment with product roadmaps, and provided overviews and collaboration coaching.

EDUCATION

BA Business Sustainability

The Evergreen State College

2015 -2017

Business Major /

Computer Science Minor

Moorpark/Ventura College

2013 - 2015

Agile Open (Conference)

2018 (San Francisco, CA)

Agile Open (Conference)

2017 (San Diego, CA)

Agile Northwest (Conference)

2017 (Portland, OR)

CERTIFICATIONS

Certified Scrum Master (CST)

Scrum Alliance

2017 – Present

TOOLS

Jira Agile, Confluence, Trello, Microsoft

Project, SharePoint, Excel, Microsoft Viso,

Word, Outlook, Monday.com, R

SKILLS

Scrum Less

Agile Methodologies

Story-Based Development

Development

SAFe

Team Management

Conflict Resolution

Consumer Behavior

Statistical Analysis with R

Kanban

Waterfall

Communication

Statistics

Welding Mig, Tig, ARC

Vendor Relations

SDLC

Retrospectives

WORK EXPERIENCE (continued)

Contract Specialist (Work Study)

Washington Department of Veteran Affairs

2/2017 – 7/2017 Olympia, WA

- Conducted legal research for contract amendments and clauses

- Proofread contracts and recorded amendments through custom software (ECMS)

- Created file retention lists with Microsoft suite and prepared closed contracts for long-term storage

- Oversaw the completion of several program projects for military veteran homes

-

Scrum Master (Internship)

Prolaera

1/2017 – 6/2017 Olympia, WA

- Organized and trained intern team in scrum practices

- Performed Scrum Master Duties for the group including planning sprints, story point estimation, and tracking team metrics

- Produced several analytical reports within the scope of the project that lead to confirmation of key business decisions Audit Support

Motor Vehicle Software Company

3/2015 – 9/2015 Agoura Hills, CA

- Worked on a large team and managed high-volume filing system

- Created and updated DMV audit files through custom software

- Supported audit team through data entry and file management Corporal, Small Arms Technician

United States Marine Corps

1/2009 – 1/2013 Camp Pendleton, CA

- Achieved the rank of Corporal.

- Was awarded Fire Team Leader and managed, trained, and audited a team of Marines.

- Conducted armory management and inventory inspections.

- Range armorer for Military Police, Special Reaction Team (SRT). PROJECTS

Mortgage Servicing Platform

- Managed all software change controls to

Black Knight’s default platform at large

program level.

WrkSpot Initial Launch

- Lead Scrum master for the initial

product launch and software

development of the WrkSpot platform.

Spirometry Re-Launch

- Scrum master of a small agile team

completing the rebuild and relaunch of

Spirometry Meter at Midmark.

IQvitals V.2

- Drove the complete redesign of

Midmark’s IQvitals Heartbeat Monitor

and coached agile team as Scrum Master.

IQ Manager

- Project Manager for the initial updates to

this Midmark diagnostic product’s

wireless integration and record database.

VOLUNTEER

Assistant Agile Instructor

Seattle Scrum Company

8/2017 – 10/2017

- Taught Scrum Basics to attendants

through presentations and hands-on

activities, facilitated basic course

instruction

Project Manager

Ninja Puzzle Werks

1/2015 – Present

- Plan and execute a 25+ continuous

burning man theme camp with

distributed members using Jira

- Managed all logistics (personal &

equipment) as well as fundraising for the

camp

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