Shumaila Rao

** *** ****** ***, **, Calgary, T*N 0R3, AB. Phone :204-***-****,

587-***-**** Email: ac8sby@r.postjobfree.com

Personal Profile.

●High degree of professionalism and integrity.

●Motivated individual with excellent organizational and time management skills.

●Well-developed communication and interpersonal skills ability to listen and demonstrate compassion customer in various languages (Urdu, Hindi and Punjabi).

●Ability to thrive in a dynamic, fast-paced environment.

●Demonstrated accountability and reliability in the quality and timeliness of work.

●Flexible and adaptable with proven problem-solving skills.

●Self-motivated and driven.

●A very good typing speed of 45 w/h.

Work Experience

Practicum April 2018 to June 2018

EFW Radiology Calgary, AB.

Responsibilities:

● Welcome patients and visitors to EFW clinic locations in a compassionate and caring manner.

● stayed on top of the patient waiting room dynamics ensuring that patients are kept aware of wait times and other pertinent information.

● Responded to questions and concerns and seek to maintain a professional clinical atmosphere in the waiting room.

●Complete the patient registration process. Maintained patient accounts by recording and updating personal information.

●Respond in person or over the phone to patient inquiries or questions to ensured that all communication is professional and respectful.

● Scheduled follow-up appointments as required.

Office Administration Assistant August 2016 to November 2018

G4S Secure Solution Calgary, AB.

Responsibilities:

●Answer and direct phone calls.

●Organize and schedule appointments.

●Develop and maintain filing system.

●Book travel arrangements.

●Update and maintain office policies and procedures.

●Dispatch shipments/courier orders.

Office Coordinator Nov. 2008 to March 2013

Al-Eyman International School Makkah, Saudi Arabia

Responsibilities:

●Monitor assess and identify strategies to improve services, systems and process.

●Coordinate with teachers to set up assessment pattern.

●Arrange logistics for all external and internal meetings.

●Prepare complex and non-routine letters and maintain efficient correspondence to assist office staff.

●Determine future office requirements in coordination with Director of Administration.

●Maintain office equipment and an inventory of supplies and develop professional vendor relationship.

Administration Assistant Oct.2003 – Nov. 2008

Khawer Medical Complex Karachi, Pakistan

Responsibilities:

●Answering telephone calls and emails for appointments.

●Generating/updating the patient’s file after verifying the ID and medical history.

●Providing records between nursing and other concerned health disciplines, sections, patients, and families to maintain a healthy team environment in the Unit.

●Maintaining the privacy of patient information.

●A variety of clerical support duties for the Unit.

VOLUNTEER Experience

Medical Office Assistant August 2017 to February 2018

Medi Plus II Calgary, AB.

Responsibilities:

●Welcome patients/visitors in a compassionate and caring manner

●Responding in person or over the phone to inquiries and questions to ensure that all communication is professional and respectful

●Schedules follow-up appointments.

Mentor January 2016 to April 2016

Bow Valley College Calgary, AB.

Responsibilities:

●Educating mentee to use technology in classroom to read course materials and assignments, and watch videos to prepare for mentoring meetings

●Assist mentee in solving communication issues that interfere with mentee's success at work through discussion, practice and coaching

●Encourage mentee's active participation at work and in community

Canadian Donor Services Sep. 2013 to April 2014

●Giving cookies and beverages to blood recipients

●Ensuring blood recipients are comfortable

●Welcoming donors with great enthusiasm

●Supervising kids

References:

●Denise McCann Phone: 403-***-****

EFW Radiology

Foot Hill Professional Building

Calgary, AB.

●Dr. Naila Ejaz Phone: 403-***-****

Medi Plus II Walk in Clinic

Calgary, AB.

●Lusine Gevorkwan Phone: 403-***-**** Ext. (4110), 403-***-****

G4S Secure Solution,

Calgary, AB.

Contact this candidate