field Service Technician
Resume:
JOSHUA PATTERSON
** *******’s Hill rd.
Hudson NH 03051
**********@*****.***
EDUCATION
•ITT-Technical Institute, Wilmington, MA 2012 -2013
Associate of Applied Sciences: Computer Networking Systems degree
Completed December 2013
•Peterson's Trade School, Woburn, MA - Electrical apprentice certificate 1997 -1998
•Middlesex Community College – AutoCAD 2000 certificate
QUALIFICATIONS
•Strong background in building, troubleshooting and fixing computers and other mechanical assemblies (since 1994)
•Have designed and installed an entire home network and wall panel system
•Capstone Project: Designed a fully functional Network for a small business with 5 offices (280 users); taking into account expandability and security
•Great time management, communication and organizational skills
•Work well individually and in a team environment
SKILLS & ABILITIES
Networking
•TCP/IP & LAN/WAN Protocols
•Network Technology (Routers, Switches, Hubs, Servers)
•Network Systems Management
•Network Development
Operating Systems
•Windows 98/2000/XP/Professional/Vista/7/8
•Windows Server (Active Directory)
•MAC OS
•Linux
Hardware
•Palm/Handheld Devices
•Assemble/disassemble, troubleshoot, repair PC’s
•Install, configure, troubleshoot and repair
•Installation, testing and troubleshooting of cabling
Software
•Microsoft Word, PowerPoint, Access, Outlook, Visio
•Install, configure and troubleshoot
•Auto CAD
•VMware
Technical Support/Customer Service
•Troubleshoot hardware/software
•Troubleshoot network connectivity
•Software installation support
•Remote Access
Communication
•Strong written and oral communication skills
PROFESSIONAL EXPERIENCE
Scheidt – Bachmann – USA August 2017 – Present
Field Service Technician I
Service technician working on parking control and access systems for garages that we covered over several states
Installation of ESXI servers, racks, all wiring and set up of customer workstation on site
Work with commend servers for intercom setup and configuration, and software retaining to intercoms
Electronics testing, troubleshooting, soldering, and remote access to customers sites through TeamViewer, Netop and remote desktop connections is a daily part of this position
Work with fiber converters, and termination of Cat5 and Cat6 cables, connection of routers, firewalls
Full onsite installation of parking access equipment and door readers4
At times worked with live 120V lines and PCI compliance
Sherwin Williams October 2015 – July 2017
Color Ops Technician,
Technician for Sherwin Williams paint store’s, troubleshoot, resolve and repair problems within the Sherwin stores, shakers, tinter’s and other equipment
Software and hardware troubleshooting as well as over the phone technical solutions
Keep van and stock levels organized, order parts when needed
Travel to stores for both preventive maintenance and emergency service as they occur
Deep knowledge on Red devil shakers, fluid management and Corob Machines.
Customer service/ field service technician- November 2013 – September 2015
CES-Services Coppell Texas –
Burlington, MA
Sub-contracted as a FujiFilm service representative to install/or replace photo equipment and kiosks within Wal-Mart's nationwide
Provide equipment and software installation, preventive mainentance, and make on-site system repairs and provide training on equipment for employee's within the lab
Service, clean, stock, repair, and perform software updates for Zoom System vending machines within malls, train stations and rest area's
Static Clean International November 2002 – December 2018
Burlington, MA 01803
Manufacturing
Electronics assembly of electromechanical equipment, soldering, building, and final testing
I have experience in motivating and supervising a team and did so for 4 months while working in Canada helping to grow the business
RA manager, troubleshooting of returned and failed equipment
Inventory management with a little knowledge in Great Plains
Perform services and repairs in both on site and remote locations
Managed warehouse facility
Shipping and receiving
Supervising/training of new products
Contact this candidate