Office Assistant Customer Service

CURRICULUM VITAE

Name : Shalini

DOB : **-**-**90

E-mail : *************@*****.***

Contact : 647-***-****

WP Details : Valid till january 2020

CAREER OBJECTIVE :

Seeking assignment to demonstrate my ability to design, assist and articulate bid-

winning solution for challenging task and complexities through team effort and my hard work by developing and retaining of core business objectives.

Get ample opportunities for effort based professional growth leading towards career growth and translate my domain knowledge into practical reality.

EDUCATIONAL QUALIFICATION :

Academics

Discipline

School/College

Board /University

Year of passing

Graduation

Bachelor of Arts (Economics)

St. Xavier’s College

JAC,Ranchi, India

2012

SUBJECT OF INTERESTS:

INTERNATIONAL ECONOMICS

DEMOGRAPHY

COMPUTER PROFICIENCY :

Familiar with iFast base and desktop application

Certification : Diploma in Computer Application

Duration : June 13 to November 13

Operating System : Windows 9X/2000/XP,DOS 6.0.

Soft Skills : MS OFFICE (WORD, EXCEL, POWERPOINT)

Database : Data Operation and Accounting

LANGUAGE KNOWN :

English – Read, Write, Speak

EXPERIENCES

Worked as office assistant for 1 year in India

Worked as Customer Service Representative-Collections for Alorica

Montreal for 3 months

Roles and responsibilities as an office assistant

Organize office and assist associates in ways that optimize procedures

Sort and distribute communications in a timely manner

Create and update records ensuring accuracy and validity of information

Schedule and plan meetings and appointments

Co-ordinate with other departments to ensure compliance with established policies

Roles and responsibilities as Customer service Representative

Talking to customers over the phone, email or chat to resolve their questions or concerns

Accurately document and update customer records in the computer system

Upsell products or services to customers, if appropriate

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to our manager when necessary

Provide feedback and recommendations to our manager on ways the company can improve

Perform other duties as assigned by your management team

HOBBIES :

Reading Books

Exploring new places

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Place : Toronto

SHALINI

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