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Customer Service Medical

Dallas, TX
March 14, 2019

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Kandice Johnson

**** ***** ***** *********, ** 469-***-****

Goal & Objective:

To obtain a position that will offer an opportunity to expand upon my current experience and knowledge; as well as growth as a professional that will help sustain a position with a prospective company.

Professional Profile:

Experienced clerical professional with strong leadership and relationship-building skills; working with 17 years of experience in the hospital field; has helped with the developed understanding of the importance of client business requirement, diligence in completing the task in a timely manner, close attention to details, quality customer service.

The ability to quickly learn and master new systems and procedures, equally successful, in both team and self-directed settings, superior trouble-shooting skills, and proficiency in MS office applications (Word, Excel, PowerPoint, Access, Outlook, and Internet).


Texas Health Resource/ Labor & Delivery Unit Secretary – (2001-2008), returned (2011-2017).

Unit Secretary, Customer Service, organizing unit plans, answering unit calls, assisting Doctors & Nurses, filing medical records, inpatient /outpatient registry, multiple computer software programs, Phlebotomy trained, assisting with moms & babies etc. I have provided an array of clinical services

Texas Health Resource / Birth Registry – (2008-2010)

Registering newborn births (Birth Certificate), Certifying the records thru Vital records, certifying legal documents, organizing medical records, Auditing case files, computer skill programs (working from multiple systems).

Texas Health Resource / Admission Specialist-(2010-2011)

Admission Specialist, Insurance verification, Financial Consultation, Inpatient/Outpatient Registry, Computer skilled program, Customer Service

Dallas CASA Volunteer/ 2014-current

(CASA) Court Appointed Special Advocate serving foster children & families, conducting Court reports, maintaining caseloads, attending monthly home visits, school visits, & doctors’ visits. Attending court, training, & mediation etc. Involved with Judges, D.A, Caseworkers, Attorney, Children & families. Standing up for the safety of each child.

Girl Scouts Troop Leader

The troop leader, leads, mentor, guides and develop young girls. Helping girls to engage, explore and experience new skills in their communities. Support them, teach them, and make memories with them. Build confidence, and boost sisterhood.


LCNA, BLS, Trained Phlebotomy

CASA Advocate

Court Reports


St Augustine Catholic School 1999

High School Diploma (received)

Purdue University- (2014-2016)

Associate Degree Human Services (received)

Purdue University (2016-2018)

Bachelor of Science in Psychology with a concentration in Applied Behavior Analysis


Purdue University (2018-current)

Master of Science in Psychology with a concentration in Applied Behavior Analysis (Pursuing)


LaToya Pierce


Terri Williams


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