Customer Service Manager

To be a part of a dynamic company where I can use my personal and technical skills to their fullest, while pursuing new challenges and achieving personal growth.

Highlights of Qualification

Skilled in office administration, through experience acquired in various industries, including hospitality, retail and security

Excellent customer service skills and focus on customers ‘satisfaction

Goals oriented

Strong knowledge of accounting and bookkeeping principles

Computer skills: MS Office, Simply Accounting and QuickBooks

Strong oral and written communication skills in English & French

Critical thinking, logical analysis, and problem solving

Ability to work in a team

Capacity to work under pressure and deal with unexpected situations without compromising the quality of work

Education

Bilingual Office Clerk Certificate, Jan. 2019-Present

Collège Communautaire Nouveau-Brunswick, Edmonton, AB

Simply Accounting level 1-2, Jan. 2010-May 2010

NAIT, Edmonton, AB

Bachelor’s degree in Accounting Sep. 1995-Jun. 2001

Université de Sousse, Sousse, Tunisia

Relevant Work Experience

Housekeeping Coordinator CIVEO May 2013-Oct 2018

Fort McMurray, AB

Handled the day-to-day operations of the housekeeping unit

Prepared and assigned work shifts to the housekeepers ‘ team

Reported maintenance and safety problems to the maintenance team

Completed regular audits to ensure high cleanliness and service standards were met and maintained

Performed related administrative duties including supply inventory management, and incidents’ documentation

Ensured an ongoing communication with the Front Desk team regarding rooms status and took necessary actions when required

Ensured team members were following health and safety procedures

Retail Store Manager Monoprix

Tunis, Tunisia Oct. 2001-Sep. 2005

Managed budgets set by the Retail Regional Managers

Worked closely with Human Resources in recruiting, selecting and training new personnel

Managed up-to 50 staff member, assigned duties and used various training and motivation techniques in order to achieve sales targets

Monitored the store inventory, prices and promotions

Other Work Experience

Supervisor Athabasca Basin Security Jan. 2010 - Mar. 2013

Fort McMurray, AB

Conducted meetings with team members

Located and communicated with staff members via mobile, while patrolling different sites

Assigned specific area and duties to every Security Guard

Completed reports and ensured operations is were running smoothly

Team Lead United Protection Services Jun. 2008- Dec. 2009

Fort McMurray, AB

Supervised and managed the security team to ensure pass on books, binders, and key sign sheets, were all properly documented

Responded to emergency situations

Assisted Site Manager in providing proper instructions and directions to security guards

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