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Medical Office

Warner Robins, Georgia, United States
March 17, 2019

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Sheila A. Smith

*** ********* ***#****

Warner Robins-Ga


Experienced Medical Office Secretary with education in Medical Office Administration/Business Office Technology. Skilled in medical terminology, scheduling, patient relations, medical records, patient confidentiality, pharmacology, insurance verification, collection and E-Clinical Software

Summary of Qualifications

Energetic, dedicated Medical Office Administrator with strong interpersonal skills. Proven ability to work effectively with people of various ages, cultural backgrounds, and social-economic statuses. Well-developed in Microsoft Office Suite, Internet Research and Customer Relations Skills.

Educational Highlights

Associate of Applied Science, Medical Office Administration

Rasmussen College, Brooklyn Park,

GPA/4.0- Dean’s List/Honorary


•Communications Skills/Verbal and Written

•Multi-Line Phone System

•Microsoft Office Suite

•Time Management Skills


•Transcribe/Data Entry

Employment Experience

Registration Specialist-Houston Healthcare/Pavilion Diagnostic, Warner Robins, Ga 01/2017-04/2017

•Managed medical documentation for Diagnostic Testing

•Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures

•Forward medical record documentation to various locations and services as requested and authorized

•Coordinate inventory/ordering office supplies/sort and distribute faxes, mail, and route to appropriate department

•Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, payments of services rendered according to collection policies

•Scan medical documents into database

•Utilized electronic medical records (EMR)

Medical Representative-Neurology Associates, Macon Ga 03/2012-11/2016

•Answer and direct telephone calls to appropriate staff in a professional, courteous, and timely manner

•Scheduled patients for physicians ordered procedures

•Prepared charts and graphs as well as revamped old records to newly designed universal database system

•Demonstrated proficient time management and the ability to perform multiple tasks at one time

•Verify all insurance and obtain pre-certification/authorization

•Prepare deposits, maintain integrity of cash drawer, price, key and detail patient charges, and collect on patient’s liable amounts

•Scanned documents into system

•Prepare, and coordinate records for legal use and submit for claim purposes

Patient Account Representative-Phoebe Medical Center, Ashburn-Ga 03/2005-02/2012

•Obtain insurance verification, authorization and precertification for physicians and hospital services

•Insurance verifiers, pre-register and register patients, enter demographics data, schedule appts

•Secure necessary signatures for release of medical information, payment of services, and treatments

•Interact with patients, physicians, coworkers and visitors in a courteous, timely manner

•Explain policies and procedures regarding services rendered, billing information and payments

•Collect co pays, post and balance cash drawer/receipt of payments

•Adhere to safety standards; HIPPA, OSHA, and other regulated safety measures

•Search MPI completely and assign the correct medical code number. Notify medical records for duplicate unit numbers

•Assign I-plans accurately and research patient History to comply with Medicare 72-hour rule

•Price, key, and detail patient charges. Check for double charges on all accounts.

Medical Receptionist-Dr. Salami Office/OBGYN, Cordele-GA 05/1997-02/2004

Responsible for scheduling clinical services for outpatients/inpatient services

Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders

Protect patient confidentiality by making sure protected health information is secured

Ensure equipment is operating correctly/document any maintenance as required

Answer telephone while maintaining a polite, consistent phone manner

Register new patients and update existing patient demographics

Welcomes and greets all patients and visitors

Maintains operations by following policies and procedures; reporting needed changes

Provided customer service regarding collections issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies. Monitor and maintain assigned accounts.


Available Upon Request

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