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Sales Executive Customer Service

Toronto, Ontario, Canada
March 17, 2019

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Address- **, West Ave Nath, Hamilton, Ontario L8L5C1



Best time to can: 9 AM to 9 PM

Linkedln URL: https:/fin_inkedin.corn•in/golda-mathews-0762736 Skype ID - golda.mathews

To secure a rewarding assignment to lead the to its next level through language translation skills and by motivating, training & supporting the team to achieve higher standards of performance

•Extremely knowledgeable German Language Resource with 10 years Of experience in the German Language field and this includes 7 Years of experience in the Banking Industry

•Exceptional ability to translate dcuments from English to German and from German to English ålguage

•Hands on experience in providhg both written and oral translation and interpretation services between parties

•Ability to adhere to interpret standards and conforming to code Of ethics

•Acumen in streamlining banking operations through effdent management

•Significant experience in handling overall banking or•ratW7s and gocd understanding Of banking regulations

•Outstanding knowledge of banking and financial terminology and payment Systems.

•Superior skills in conducting knowledge sharing sessions for German Users and internal staff Of the organisation

•Widely shown Flexibiity, quick learner, proactive attitude and an amazing team player with leadership skills



•Market Research

•Customer Service Relations

•Documents Translation

•Banking Operations Management

•Banking Products Services

•Regulatory Compliance


•Diploma in German Language from Max Mueller Bhavan, India — 2006

•Bachelor of Arts from Delhi University, India - 2003


•Certification in Advance Business German from Goethe Institute, India —2006

•Internal certification pgam for Payments and clearing systems


•Employee of the month award hr exemplary performance.

•E-mail appreciations from higher and counterparts in Germany for maintaining 100% accuracy in production


•Interacted with clients from Germany

•Experience of working in top MNC's like Deutsche Bank, Accenture Pvt Ltd and Convergys Pvt Ltd, India



Deutsche Bank, India Team Manager - Funds Release

Accenture Pvt Ltd, India German Translator

Symphony Marketing Solutions. Pvt India Market Research Analyst

Infovision Group PvtLtd, Inda Sales Executive

Global Vantedge Pvt Ltd, Inda Custorner Care Executive Duration

Feb 2011 -June 2018

Jul 2009 - Jill 2010 May 2007 - Jul 2009 Jan 2006 - Jun 2006

Mar 2004 - Dec 2005


At Deutsche Bank, India

•Offering overdraft to cients in Germany after receiving the necessary approvals from the Credit Risk and Relationship Managers

•Responsible for release of payments to customers as per specified time

•Examining accounts related to customers and ensuring that providing oEdrafts have been covered in a timely manner.

•Communicating With account in German and inquiring about how clients plan to cover the overdraft

•Inspecting the mails received from he clients answering them in German

•Receiving he paynwlt Instrwfims through Fax from Germany and processing the payrnents after doing the necessary authenti cation checks.

•Managing a Team Of 15 and ensuring he præess runs smoothly with a high acmracy levels and tnntrols.

At Accenture Pvt Ltd, Inda

•Accountable for

•Interpreting inquiries Of Gærnan users in a BMW process from German to English and forwarding it the technical department engineers for processing

•Translating information received from the technical department from English to German and conveying them to end users in Germany

•Facilitating engineers in handling caus to the German Users.

At Symphony Markeing Solutims. Pvt Ltd, India

•Formulated various reports on consurner to analyse their products fare in the German market between competitors

•Prepared different of reports through extacting he data from the database and transferred the same to counterparts in Ger many to check he reports

•Provided neæssary presentafons to dients like Henkel, Nestle, Johnson & Johnson by MS Excel, Ptyner point and manual charting tools


•Fluent in Er$h and German

•Scored overan Of 8 IELTS band

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